CAFCASS: complaints received by HCPC

[Name Removed] (Ataliwyd y cyfrif) made this Rhyddid Gwybodaeth request to Health and Care Professions Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Health and Care Professions Council fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

[Name Removed] (Ataliwyd y cyfrif)

Dear Health and Care Professions Council,

Could you please provide the following information under FOIA

1. How many complaints did HCPC receive about CAFCASS in 2018 ?

and of these

2. How many complaints about CAFCASS were triaged as: HCPC not able to become involved in matters because they were considered as matters to be decided upon by a court ?


3. How many complaints about CAFCASS were triaged as : HCPC not able to ‘change contents of a S7 report’ ?

Yours faithfully,

[Name Removed]

FOI, Health and Care Professions Council

Dear Ms Soeder


Thank you for your email dated 25 August 2019, in which you ask for the
number of complaints we have received about CAFCASS.


Your request has been handled under the Freedom of Information Act 2000


The HCPC does not hold the information requested. By way of background,
the HCPC is the regulator of 16 health and care professions. We do not
regulate organisations.


Internal review


If you are unhappy with the way your request for information has been
handled, you can request a review by writing to:


Governance Department

Health and Care Professions Council

Park House

184 - 186 Kennington Park Road


SE11 4BU


Email: [1][email address]                                  


If you remain dissatisfied with the handling of your request or complaint,
you have the right to appeal to the Information Commissioner at:


The Information Commissioner’s Office

Wycliffe House

Water Lane





Telephone: 0303 123 1113 

Email: [2][email address]                                


There is no charge for making an appeal.


Yours sincerely


Freedom of Information


Health and Care Professions Council

Park House, 184 - 186 Kennington Park Road

London SE11 4BU



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dangos adrannau a ddyfynnir

Gadawodd [Name Removed] (Ataliwyd y cyfrif) anodiad ()

This is a very interesting insight into how at inception of a complaint regulators operate to obstruct a complaint about CAFCASS.

This can serve as a step by step process of how they achieve that.

So a complaint is made initially by telephone; complainant requests reasonable adjustments under the Equality Act: To submit the complaint properly and procedurally fairly.

HCPC say they will consider it and spend over half hour obtaining background.

2 days later an ‘ad hoc’ complaint summary arrives ‘riddled’ with inaccurate data by HCPC:

It frames the complainants words into ‘17 cherry picked sentences’

worse ...

The cherry picked sentences refer to a report: which would take the complaint out of HCPC remit
Worse it has ‘the place events took place wrong’ which would take it out of HCPC remit. It isn’t even data they were provided with; its their guesswork.

Already there are problems and complaint set up to fail with the above. The accurate issues that ‘would fall into HCPC remit are remarkably omitted from the complaint.
Added to this with no reasonable adjustments in place as HCPC pledge to look at, which is also a legal requirement are ignored and HCPC gallop ahead without any ‘reasonable adjustments’ in place to triage ‘complaints the complainant HAS NOT EVEN SUBMITTED IN WRITING’ because if they don’t wait for ‘accurate complaint; the complaint will of course NOT meet triage criteria. They must think the public are sheer and utter fools.

The ad hoc complaint has pages missing and other pages duplicated: a complete mess.

The whole complaint has to be struck out and restarted. This goes to show that without reasonable adjustments from the intake of a complaint a complainants complaint will fail.

I’m unsure why we have an Equality Act in the UK. It is considered unlawful not to consider reasonable adjustments under the act yet organisations such as this “gallop ahead without them”.

Essentially the HCPC need to start again, to provide ‘procedural fairness’ by providing reasonable adjustments “1st”

Regulators are supposed to protect the public yet through smoke & mirrors process appear to NOT protect the complainant. Well this time I will document failures on this site in a step by step process to demonstrate how exactly they so far : shambolic