Dear T Smith

TfL Ref: FOI-2424-1920

Thank you for your request received by Transport for London (TfL) on 11
November 2019 asking for information about bus curtailments.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.

A response will be sent to you by 10 December 2019. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Melissa Nichols

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

dangos adrannau a ddyfynnir

Dear T Smith

TfL Ref: FOI-2424-1920

Thank you for your clarified request received by Transport for London
(TfL) on 11 November 2019 asking for information about buses.

Your request has been considered in accordance with the requirements of
the Environmental Information Regulations and our Information Access
Policy. You asked:

Please can you confirm if a bus driver upon request of curtailment by the
service controller is required to transfer passenger and ensure that the
passenger has boarded the next or alternative bus? Should the driver wait
until the next bus comes? Under what circumstances can the bus driver
leave passengers when curtailed short?

We give general guidance as the circumstances will normally determine the
best course of action. As far as possible, we want to help customers
transfer to another bus, particularly if they are vulnerable and need
help. However, there will be times when this isn’t possible. If a bus has
been terminated early because of no service in the opposite direction,
caused by roadworks or an accident for instance, it may be impractical for
the driver to wait with his or her customers for a following service as
the bus would be urgently needed to provide a service in the opposite
direction. The current guidance issued to drivers is shown below but would
need to take account of the issues at the time.

Please see the attached information sheet for details of your right to
appeal.

Yours sincerely,

Melissa Nichols

FOI Case Officer

General Counsel

Transport for London

dangos adrannau a ddyfynnir