Burst water pipes data

Mr Jaffer made this Rheoliadau Gwybodaeth Amgylcheddol request to Thames Water
You only have a right in law to access information about the environment from this authority

Roedd y cais yn llwyddiannus.

Dear Thames Water,

May I have simialr information in this request - https://www.whatdotheyknow.com/request/w... - , i.e. burst water mains - but fir more years. The answer provided gives information for 2016 and 2017. May I also have this information for 2018, and for as many years as possible prior to 2016?

Additionally, would it be possible to highlight which ones were major bursts?

Thank you.

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Thames Water Utilities Limited
EIR Requests
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Telephone:  0800 0093805
Email: [1][email address] 

9 December 2019

Our Ref: EIR-18-19-231

Environmental Information Request

 

Dear Mr Jaffer

 

Thank you for your request for environmental information, which we
received on 4 December 2019.

 

We’d like to assist with your enquiry, however we need clarity on the
information you’re after so we can better assist you.

 

·         Which locations/Boroughs do you require information on?

·         Please give a specific date range that you want this information
from and to.

Please contact [2][email address] if you require any
further information.

 

Yours sincerely

 

 

 

Paul Bridgens

Data Protection Advisor

Group Legal & Data Protection Team

 

 

 

 

 

 

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]

Dear Paul,

Thanks for your quick response.

Would it be possible to get information on the following:
Camden
Westminster
Kensington and Chelsea
Lambeth
Lewisham
Southwark
Tower Hamlets
Wandsworth

May I have records dating from November 2019 all the way back to January 1989 please?

Yours sincerely,

Mr Jaffer

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

1 Atodiad

Thames Water Utilities Limited
EIR Requests
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Telephone:  0800 0093805
Email: [1][email address] 

8 January 2020

Our Ref: EIR-19-20-231

Environmental Information Request
Dear Mr Jaffer

 

Thank you for your environmental information request. Please find our
response to your questions below.

 

May I have simialr information in this request –
[2]https://www.whatdotheyknow.com/request/w...
- , i.e. burst water mains - but fir more years. The answer provided gives
information for 2016 and 2017. May I also have this information for 2018,
and for as many years as possible prior to 2016?

 

Additionally, would it be possible to highlight which ones were major
bursts?

 

Our response

 

Please find attached a spreadsheet detailing the bust information
requested.  Please note that we only hold records since 2011.

 

Internal Review

 

If you feel that we have not dealt with your request for environmental
information properly, you can ask us to reconsider our response. Your
complaint must be made in writing and will need to be made no later than
40 working days after you receive our original response.

 

We will carry out an ‘Internal review’ of your complaint to decide whether
we have complied with the requirements set out in the Environmental
Information Regulations 2004. We will inform you of the outcome of our
internal review as soon as possible, and no later than 40 working days
after receiving the complaint.

 

Disclaimer:

 

The information provided with this letter is taken from the information we
hold on our records as at the date indicated. We cannot guarantee the
accuracy of this information and it should not be relied on for any
purpose.

 

Under the Regulations, Thames Water has a duty to individuals requesting
information to make that information available on request and in the
format requested, and must comply with this duty, unless one of the
exceptions contained within the Regulations applies.

 

On this occasion, as the time (chargeable under our published charging
regime) taken to prepare the response has fallen under our minimum limit
for charging, we have waived the fee; We reserve the right to charge in
accordance with the fees published on our web site for any future
requests.

 

For more information about our interim charges scheme please click
[3]here.

 

Should you have any questions, please don’t hesitate to contact me.

 

Yours sincerely,

 

 

 

Paul Bridgens

Data Protection Advisor

Group Legal & Data Protection Team

 

Attachment:

 

o Spreadsheet containing burst information.

 

 

 

 

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

References

Visible links
1. mailto:[email address]
2. https://www.whatdotheyknow.com/request/w...
3. https://corporate.thameswater.co.uk/abou...

Dear EIR Requests,

Thanks very much, that helps a lot. Is it possible to have this data in a more raw form - i.e. across the years? I effectively want to analyse any time trends across this data.

Yours sincerely,

Mr Jaffer

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

1 Atodiad

Thames Water Utilities Limited
EIR Requests
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Telephone:  0800 0093805
Email: [1][email address] 

13 January 2020

Our Ref: EIR-19-20-231

Environmental Information Request
Dear Mr Jaffer

 

Thank you for your response to the environmental information request that
we processed for you recently. Please find our response to your questions
below.

 

“Thanks very much, that helps a lot. Is it possible to have this data in a
more raw form - i.e. across the years? I effectively want to analyse any
time trends across this data”.

 

Our response

 

Please find attached a spreadsheet detailing the burst information
requested. This is now broken down into financial years, i.e. AR12 =
financial year ending March 2012.

 

Internal Review

 

If you feel that we have not dealt with your request for environmental
information properly, you can ask us to reconsider our response. Your
complaint must be made in writing and will need to be made no later than
40 working days after you receive our original response.

 

We will carry out an ‘Internal review’ of your complaint to decide whether
we have complied with the requirements set out in the Environmental
Information Regulations 2004. We will inform you of the outcome of our
internal review as soon as possible, and no later than 40 working days
after receiving the complaint.

 

Disclaimer:

 

The information provided with this letter is taken from the information we
hold on our records as at the date indicated. We cannot guarantee the
accuracy of this information and it should not be relied on for any
purpose.

 

Under the Regulations, Thames Water has a duty to individuals requesting
information to make that information available on request and in the
format requested, and must comply with this duty, unless one of the
exceptions contained within the Regulations applies.

 

On this occasion, as the time (chargeable under our published charging
regime) taken to prepare the response has fallen under our minimum limit
for charging, we have waived the fee; We reserve the right to charge in
accordance with the fees published on our web site for any future
requests.

 

For more information about our interim charges scheme please click
[2]here.

 

Should you have any questions, please don’t hesitate to contact me.

 

Yours sincerely,

 

 

 

Paul Bridgens

Data Protection Advisor

Group Legal & Data Protection Team

 

Attachment:

 

o Spreadsheet containing burst information in financial years.

 

 

 

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

References

Visible links
1. mailto:[email address]
2. https://corporate.thameswater.co.uk/abou...