Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywDaniel mewngofnodwch a gadael i bawb wybod.

BRP replacement card - premium service not received

Daniel made this Rhyddid Gwybodaeth request to The Ombudsman Service Limited
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Daniel to read recent responses and update the status.

Dear The Ombudsman Service Limited,

Re: (Urgent!) Delayed BRP replacement card from Home Office

My Case ID: 02233 6600

On 20 June 2017, I was approved for BRP(RC) for my Tier 2 visa by attending Croydon Premium service.
According to Home office letter, I should get BRP within 7-10 working days. I followed the process outlined on your website to contact if the BRP card has not arrived!

I have family matters I need to attend and travel 21 July 2017 to ASAP to see mom and dad. I am stuck for BRP issue delay. I am not sure if I am going to receive it in the next few days within the week. There is no transparency where the letter is tracked or not.

Has it been sent? When will I received? Any delays?
Can you please let me know when I can get it or pick it up?
Can you please advise what is the best way forward for emergency situation?

Look forward in hearing from you soon.

Thank you.

Kind Regards,
Daniel

Yours faithfully,

Daniel

Applications, The Ombudsman Service Limited

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Applications, The Ombudsman Service Limited

Hi Daniel,

You appear to have contacted the incorrect ombudsman.

We are the Ombudsman that deal with communication and energy complaints.

We are not an ombudsman that deals with any government issues or government departments.

You may wish to contact the Parliamentary and Health Service Ombudsman:

https://www.ombudsman.org.uk/

Thanks,

Steve Brace
Business Development Officer

Tel: 01925 430870
Ext: 2295

Ombudsman Services
3300 Daresbury Park
Daresbury
Warrington
WA4 4HS
  
www.ombudsman-services.org

Confidentiality: This email message and any attachments are for the sole use of the intended recipient(s) and may contain proprietary, confidential, trade-secret, legal or privileged information. Any unauthorised review, use, disclosure or distribution is prohibited and may be a violation of law. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Security: Email is not a secure means of communication.
Viruses: You should carry out your own virus check before opening any attachment to this email. To the extent permitted by law, we do not accept liability for any virus infection and/or external compromise of security in relation to email transmissions.

Please consider the environment and do not print this email unless absolutely necessary.

The Ombudsman Service Limited
Registered Office: 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS. Registered in England and Wales.
Company registration number: 4351294 VAT registration number: 798 3441 79

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywDaniel mewngofnodwch a gadael i bawb wybod.