Dear HM Passport Office,
My BRP card has not been delivered for more than a week.
I have sent an Email to Home Office, and they have replied I should have a caseworker's connection details in my decision letter, but I cannot found any details there.
Can you please help to solve this problem, thanks a lot!
If your enquiry falls within the remit of a Freedom of Information request
Her Majesty’s Passport Office will send you an acknowledgement within the
next 2 working days.
If your enquiry does not fall within the Freedom of Information remit this
will not be forwarded or responded to. Therefore please contact the
appropriate department listed below:
• For a passport enquiry or complaint, please complete an online enquiry
• If your enquiry or complaint relates to a certificate which you have
ordered from the General Registrar’s Office, please complete the
certificate service order enquiries form.
• If your request is for information relating to your data held by Her
Majesty’s Passport Office or an individual it falls under the terms of the
Data Protection Act 1998 and may qualify as a Subject Access Request,
please email [email address]
• If your enquiry relates to nationality you should forward your enquiry
to the UK Visas and Immigration enquiry team who are better placed to
respond, please email [email address]
Thank you for your e-mail of 31 May.
Our response to your enquiry will involve asking for or disclosing your personal data. We cannot do this via ‘WhatDoTheyKnow.com’, which is a public website. I would therefore be grateful if you would let us have your personal e-mail to which we can reply.
Please also refer to our website for guidance by using this link:
In accordance with the new data regulations we have updated our Privacy Information Notice and you can find out more by going to:
UK Visas and Immigration
Thank you for your email, as this is not a Freedom of Information request and is regarding a specific case containing personal information we are unable to respond to this email, as any response would be published online.
Please resend your enquiry from a personal email address.
BRP Delivery Team
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