Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywAlex Probyn mewngofnodwch a gadael i bawb wybod.

Broughton flooding 23-24 Dec 2020

We're waiting for Alex Probyn to read recent responses and update the status.

Dear Cambridgeshire Fire and Rescue Service,

Can you please assure me that all was done to help my parents Janet and Richard probyn of lychgate cottage, bridge road, Broughton last night?

Were they checked?

Was everything done to limit damage to their property and check they were safe from electricity mixed with water?

What was done to ensure all the above?

Were any flood defences added or put in place?

What assets were deployed to assist?

Were national assets such as the nearest high volume pump considered?

What future procedures are you putting in place to ensure you can best assist as and when this happens in the future?

Yours faithfully,

Alex probyn
[email address]
07877710761

BSG Service Desk, Cambridgeshire Fire and Rescue Service

Hi
 
Thank you for your email / enquiry. It has been forwarded to the relevant
department and someone will be in touch in due course.
 
Kind Regards,
Helen
 
Helen Barnes
Business Support Assistant
Cambridgeshire Fire & Rescue Service
Tel: 01480 444500
Fax: 01480 444587
 
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dangos adrannau a ddyfynnir

FOI, Cambridgeshire Fire and Rescue Service

1 Atodiad

Dear Mr Probyn

 

Thank you for your request under the Freedom of Information Act. A
response will be sent to you as soon as possible and within the permitted
timescale of 20 working days; 26^th January 2021.

 

If you require any further information in the meantime, please do not
hesitate to contact me.

 

Kind regards

Tahnee

 

Tahnee Chance

Business Support Group Team Manager

Cambridgeshire Fire and Rescue Service

 

[1]STAY ALERT

 

dangos adrannau a ddyfynnir

FOI, Cambridgeshire Fire and Rescue Service

9 Atodiad

Dear Mr Probyn

 

Further to your request under the Freedom of Information Act; please find
our response below.

 

Can you please assure me that all was done to help my parents Janet and
Richard probyn of lychgate cottage, bridge road, Broughton last night? We
have checked our incidents from last night and we did not receive a call
to attend this address so were not made aware they needed assistance.
Were they checked? As we did not receive a call to this address, we do not
believe anyone from the fire service checked on them.

Was everything done to limit damage to their property and check they were
safe from electricity mixed with water? N/A

What was done to ensure all the above? N/A

Were any flood defences added or put in place? N/A

What assets were deployed to assist? We had a crew in the area as we had
received other calls but we did not receive a call from the address in
question.

Were national assets such as the nearest high volume pump considered? N/A

What future procedures are you putting in place to ensure you can best
assist as and when this happens in the future? We respond to flooding
related calls where there is life risk. When more serious flooding is
predicted we hold joint meetings with partner agencies such as local
authorities, police and the Environment Agency. We discuss and agree
actions that need taking and resources that are needed. This is through
the Local Resilience Forum for Cambridgeshire and Peterborough. Not all
flooding requires this approach though. Where is it more localised and a
multi-agency meeting has not been called, we may go an assess an area if
we are receiving a number of calls and can call on partner support if
required.
I understand that this would have been a very difficult time for you and
your parents so I would like to add a further explanation to our response
to your questions rather than just respond as a Freedom of Information
request.

 

As an emergency service we assess calls that are made and send appropriate
resources for the type of incident. With flooding calls we respond to
calls where there is a risk to life (including where electrics are
affected) or where we are called to assist by other agencies, for example
with evacuating people. On this particular evening we were experiencing a
very high level of calls. We responded to all requests that we received
and deployed our resources to assist where required. We did not make
welfare checks on all addresses in the area if we were not specifically
called to an address.

 

We cannot always attend to pump water from a property as the circumstances
have to be right for us to use our equipment (a certain minimum depth of
water) and we have to have somewhere we can pump it to that will not then
cause a problem to other people/properties – this is often a challenge.

 

I hope this helps clarify our responsibilities for flood related calls. I
sincerely hope it doesn’t, but should the situation occur again for your
parents and they are concerned about their safety, please ask them to
contact the fire service and if there is life risk we will come and assess
the situation and help where we can.

 

I have attached a copy of the Cambridgeshire Fire and Rescue Service
Freedom of Information Complaints Procedure for your information.

 

Please do not hesitate to contact me if I can be of any further
assistance.

 

Kind regards

Patricia

 

Patricia Wiggin

Business Support Team Manager | Business Support Group

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From: Tahnee Chance On Behalf Of FOI
Sent: 24 December 2020 12:26
To: '[FOI #714348 email]'
<[FOI #714348 email]>
Subject: FOI 1279 - Freedom of Information request - Broughton flooding
23-24 Dec 2020

 

Dear Mr Probyn

 

Thank you for your request under the Freedom of Information Act. A
response will be sent to you as soon as possible and within the permitted
timescale of 20 working days; 26^th January 2021.

 

If you require any further information in the meantime, please do not
hesitate to contact me.

 

Kind regards

Tahnee

 

Tahnee Chance

Business Support Group Team Manager

Cambridgeshire Fire and Rescue Service

 

[8]STAY ALERT

 

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywAlex Probyn mewngofnodwch a gadael i bawb wybod.