Blue Badges.

Geoff Lovell made this Freedom of Information request to West Sussex County Council

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai West Sussex County Council fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear West Sussex County Council,

1. What is the County Councils statutory responsibility with regard to the provision of Blue Badges?
2. Contact details of contractors used to process applications?
3. What are the application requirements?
4. Why was responsibility for the issuance switched from Crawley Borough Council?
5. Can it be switched back?
6. Who is the Cabinet Member for Blue Badges?
7. Who is the manager of the Blue Badge office?
8. How many dedicated staff in the Blue Badge office?
9. How many customer service staff members?
10. How many switchboard staff?
11. Can you publish the details of WSCC policy on Blue Badges?

Yours faithfully,

Geoff Lovell

westsussex@infreemation.co.uk, West Sussex County Council

Dear Geoff Lovell

Thank you for your request which has been assigned reference FOI/2081

Freedom of Information request - Blue Badges.

If you have submitted a request under the Freedom of Information Act
(FOIA) or the Environmental Information Regulations (EIR), we aim to
respond within the statutory timescale of 20 working days, i.e. by or on
18/03/2021. However please be aware that timescales may be extended
following the declaration on 6th January 2021 of a major incident relating
to the Covid pandemic in Sussex 

Should you have any further enquiries concerning this request, please
reply to this email leaving the subject line unchanged.

Yours sincerely,
West Sussex County Council

 

Did you make your request via our online form at
[1]https://foi.infreemation.co.uk/westsusse... not, why not use it
in future for a simple and convenient way to make FOI requests.

References

Visible links
1. https://foi.infreemation.co.uk/westsusse...

westsussex@infreemation.co.uk, West Sussex County Council

1 Atodiad

Dear Geoff Lovell,

Our Ref: FOI/2081

On 18/02/2021 you made the following request for information, which has
been dealt with in accordance with the provisions of the Freedom of
Information Act 2000.

Information about the blue badge service

We have now completed a search for the information which you requested and
confirm that this Authority holds data relevant to your request.

The Response to your request is as follows:

What is the County Councils statutory responsibility with regard to the
provision of Blue Badges?

The Blue Badge scheme is a statutory scheme, managed in accordance with a
framework of legislation issued by the Department for Transport.  The list
of relevant legislation can be found online in Appendix B of the attached
document

 

 Contact details of contractors used to process applications?

Contractors used for Administration of the scheme:
Capita PLC (020 7799 1525) are contracted by West Sussex County Council to
provide Administrative and Customer Service support.

  Address: 65 Gresham Street, London, EC2V 7NQ

Northgate Public Services UK ltd (01344 401111) are contracted to provide
the Case             Management System.

Address: Peoplebuilding 2, Peoplebuilding estate, Marylands Avenue, Hemel
Hempstead,    Hertfordshire HP2 4NW

The Department for Transport contracts Valtech Limited for provision of
their Blue Badge Digital Service.

Address: 46 Colebrooke Row, London, N1 8AF

The Department for Transport contracts Allied Publicity Services
(Manchester) Limited for provision of Blue Badge Printing & Fulfilment and
Framework Print Services.

Address: Chetham House, Birdhall Lane, Cheadle Heath, SK3 0ZP

 

What are the application requirements?

Application requirements are set out by Department for Transport guidance
issued to local authorities.  These details can be found at
[1]https://www.gov.uk/government/publicatio...

 

Why was responsibility for the issuance switched from Crawley Borough
Council?

We have no record of Blue Badges being issued by lower tier authorities in
West Sussex in the past, nor are there plans to disaggregate the service.

 

Can it be switched back?

We have no record of Blue Badges being issued by lower tier authorities in
West Sussex in the past, nor are there plans to disaggregate the service.

 

Who is the Cabinet Member for Blue Badges?

Councillor Amanda Jupp is the Cabinet Member for Adults and Health, which
includes the Blue Badge service.

 

Who is the manager of the Blue Badge office?

The Head of Transport and Network Management under Highways and Transport
(which includes the Blue Badge service) is Andy Ekinsmyth.

 

How many dedicated staff in the Blue Badge office?

WSCC currently employ Full Time Equivalent (FTE) of 6.8 staff and Capita
typically require 3.5-4 FTE for administration tasks, although this can
vary depending on workloads as Capita’s Customer Service Centre Team
provide administrative support to multiple services.

 

How many customer service staff members?

55 staff are employed in the Customer Service Centre, 20 of whom are main
switchboard staff.

 How many switchboard staff?

55 staff are employed in the Customer Service Centre, 20 of whom are main
switchboard staff.

 

Can you publish the details of WSCC policy on Blue Badges?

The Blue Badge scheme is a national concession, managed by legislation and
guidance issued by the Department for Transport.  Details of this can be
found at
[2]https://www.gov.uk/government/publicatio...

 

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other reuse, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by us will be copyright of West Sussex County Council.

Information you receive which is not subject to WSCC continues to be
protected by the copyright of the person, or organisation, from which the
information originated. You must ensure that you gain their permission
before reproducing any third party (non WSCC) information.

If you have any queries about any of this information please contact me
 by responding to this email. Please do not amend the Subject line.

If you are unhappy with the way your request has been handled, you may
wish to ask for a review of our decision  by responding to this email.
Please do not amend the Subject line.

If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner for a decision. Generally,
the ICO cannot make a decision unless you have exhausted our internal
review procedure. The Information Commissioner can be contacted at:

 

[3]www.ico.org.uk; or

The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

Hayley, CI Group FOI, Highways and Transport

 

 

 

References

Visible links
1. https://www.gov.uk/government/publicatio...
2. https://www.gov.uk/government/publicatio...
3. http://www.ico.org.uk/

Dear West Sussex County Council,
You have failed to comply with my FOI request, simply attaching an application form is not good enough.
Please comply and answer all questions fully.

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of West Sussex County Council's handling of my FOI request 'Blue Badges.'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b...

Yours faithfully,

Geoff Lovell

westsussex@infreemation.co.uk, West Sussex County Council

Dear Geoff Lovell

Thank you for your request which has been assigned reference FOI/2160

Internal review of Freedom of Information request - Blue Badges.

If you have submitted a request under the Freedom of Information Act
(FOIA) or the Environmental Information Regulations (EIR), we aim to
respond within the statutory timescale of 20 working days, i.e. by or on
12/04/2021. However please be aware that timescales may be extended
following the declaration on 6th January 2021 of a major incident relating
to the Covid pandemic in Sussex 

Should you have any further enquiries concerning this request, please
reply to this email leaving the subject line unchanged.

Yours sincerely,
West Sussex County Council

 

Did you make your request via our online form at
[1]https://foi.infreemation.co.uk/westsusse... not, why not use it
in future for a simple and convenient way to make FOI requests.

References

Visible links
1. https://foi.infreemation.co.uk/westsusse...

westsussex@infreemation.co.uk, West Sussex County Council

Dear Mr Lovell

Our ref: FOI/2081

Freedom of Information request - Blue Badges.

As you requested I have reviewed the Council's response to your request
for information.

You say in your email that attaching an application form does not answer
your questions fully and that as a result the council failed to comply
with your request for information. Having looked at the record of your
request at [1]https://www.whatdotheyknow.com/request/b... well
as our own files, I am unsure what attachment you refer to.  It is my
reading that the attachment is the national legislation surrounding the
Blue Badge Scheme which describes WSCC statutory responsibility rather
than an application form.

Elsewhere in our response the council either answers your questions or
provides links to information that contain the information you requested. 
Under section 21 of the Act, we are not required to provide information in
response to a request if it is already reasonably accessible to you and
I can see that the links were appropriate..

It is therefore my conclusion that the initial response from the council
was reasonable and proportionate. If you remain dissatisfied, please
contact me by replying to this email. If you do so please do not change
the subject header.

Alternatively, you have the right to appeal to the Information
Commissioner as explained in the initial response.

Yours sincerely,

Andy Ekinsmyth

Head of Transport and Countryside

References

Visible links
1. https://www.whatdotheyknow.com/request/b...