biometric residence card not arrived after HO letter

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Home Office,

I received my letter from the home office dated February 15, 2018 at Sheffield Premium Centre saying that I would receive my Biometric residence card within 10 working days. Yet here I am after more than 22 days still waiting for it.
I have twice used the link and instructions provided on the letter to report that My card hasn’t arrived yet, and both times all I got was an automated email reply that someone from the BRP management team would contact me within 5 days, but they never did.
I have also called [03001232241] and they said to contact the caseworker (Malcolm Marsh) but I don't have any contact details to contact him.
I have received NO replies to ANY of my emails!
I don’t know what else to do other than calling the above number. I need to travel to my home country urgently but I couldn't travel.

Please help me and let me know what can I do next and how much time EXACTLY it would take to come?

Yours faithfully,

Surbhi Singh (CaseId = 023346894)

FOI Requests,

Dear Mr. Singh,

 

Please be aware that we have decided to handle your correspondence of 08
March 2018 outside the provisions of the Freedom of Information Act. This
is because it does not meet the criteria for a Freedom of Information
request, as it does not ask for recorded information.

 

Below is a link to the ICO guidance for the criteria for valid requests
under the Act:

[1]https://ico.org.uk/media/for-organisatio...

 

We will provide an answer to your query, but it will be answered outside
of the provisions of the Act.  You should expect to receive a response in
due course.

 

N McKenzie

Home Office FOI Team

 

 

 

dangos adrannau a ddyfynnir

Dear FOI Requests,

How much is the due course time? Please give some logical and reasonable answer.
If my request does not lie in your department then please forward it to the right authority. Please try to understand its really urgent.

Yours sincerely,

Surbhi Singh

FOI Requests,

Surbhi Singh,

Please be aware that we have decided to handle your correspondence of 9 March 2018 outside the provisions of the Freedom of Information Act. This is because it does not meet the criteria for a Freedom of Information request, as it does not ask for recorded information.

Below is a link to the ICO guidance for the criteria for valid requests under the Act:
https://ico.org.uk/media/for-organisatio...

We will provide an answer to your query, but it will be answer outside of the provisions of the Act.  You should expect to receive a response in due course.

Thank you,

P. Zebedee
FOI Requests
Home Office

dangos adrannau a ddyfynnir

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