Dear Torfaen Council,

can you please answer under public interest using yes or no answers or a detailed description if you wish ...business rates enforcement

the answers should be contained within your code of ethics and your contracts or
simply in any code of conduct.this is not a complaint against your council
but research into how bailiffs can be a law unto themselves if not watched

1. Does your enforcement agent contract allow your enforcement agents to
issue an indemnity against prosecution for themselves without the prior
agreement of the council in cases where they have wrongfully seized when
the customer is identifiably vulnerable?

2. Have you ever allowed bailiffs to make their own settlement agreements
where goods have to be returned after 3 months?

3. Would you allow enforcement agents to breach the equalities act by
achieving a gain whilst someone is under mental health treatment if it
meant your business rates were collected,even if they didnt inform you?

4. How would you react if they did this without you knowing?

5. Would you class a secret indemnity kept from the council which achieves
a gain at the cost to the vulnerable victim a material breach of contract
.?

6. Must enforcement agents always report failed levies and a full report
when dealing with vulnerable customers 7.would you employ enforcement
agents that have fraudulently concealed information that could cause
litigation to the council or serious damage to a protected party in the
past ?

thank you for your public concern in answering these questions asap.

8.before a seizure of a persons assets do you make sure under human rights act that the bailiff has done a fair and balanced test with regards to whether the seizure is in the favour of the public interest

Yours faithfully,

steve perkins

Yours faithfully,

steve perkins

TCBC - Call Torfaen, Torfaen Council

Thank you for taking the time to email Torfaen County Borough Council.

 

Please be aware that your enquiry is being addressed and a reply will be
sent within 10 working days.

 

Did you know that you can report issues and request information via our
website at [1]www.torfaen.gov.uk or make reports and requests by
downloading our Mobile App.

 

By registering your email address, you will be able to track progress of
your enquiry from start to finish.

 

The Mobile App is available on Apple, Android and Windows devices and can
be found by typing Torfaen into the search function in the relevant App
Store.

 

'

dangos adrannau a ddyfynnir

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

Visible links
1. http://www.torfaen.gov.uk/

Torfaen Council

Torfaen County Borough Council

[1]Your portal | [2]News | [3]About Us
Thank you for your recent email. Please be aware that your email has
been passed to our Freedom Of Information team.

 

Should you need to pursue this email in future, please direct your
emails to [email address]

 

Your contact with Customer Services will now be marked as closed.

 

Kind Regards

Due to the new General Data Protection Regulations (GDPR), we have
made some changes to our privacy policy. You can view the details
here:  [4]Torfaen Council Privacy Notice

References

Visible links
1. https://www.torfaen.mycouncilservices.com/
2. http://www.torfaen.gov.uk/en/News/News-A...
3. http://www.torfaen.gov.uk/
4. https://www.torfaen.gov.uk/en/AboutTheCo...

TCBC - FOI, Torfaen Council

3 Atodiad

Dear Steve Perkins

 

Thank you for your email dated 28 December 2019 requesting information
under the Freedom of Information Act 2000. I have logged your email and
will deal with your request in order that we can respond to you within the
statutory deadline of 20 working days.

 

I will contact you further as soon as the relevant information is
available.

 

This correspondence is available in large print, Braille or Welsh. Please
contact us for further details or if we can help in any way.

 

Yours sincerely

 

 

Dominique Redman

Senior Business Support Officer (Complaints/FOI) / Uwch Swyddog Cymorth
Busnes (Cwynion/Rhyddid Gwybodaeth)

Chief Executive’s Service / Gwasanaeth Y Prif Weithredwr

Torfaen County Borough Council / Cyngor Bwrdeistref Sirol Torfaen

Phone/Ffôn: 01495 766294/ Fax/Ffacs: 01495 766331

Email/E-Bost: [1][email address]

[2]Description: Description: Description: tcbc logo
avatar[3]www.torfaen.gov.uk / [4]Description: Description:
cid:image001.gif@01CB4DE0.4A1FEB50[5] Follow us on Twitter /
[6]Description: Description: cid:image002.gif@01CB4DE0.4A1FEB50[7] Find us
on Facebook

 

 

From: [email address] <[email address]>
Sent: 02 January 2020 09:04
To: TCBC - FOI <[email address]>
Subject: Torfaen County Borough Council - A new Customer Contact service
request has been submitted - 4864652

 

Torfaen County Borough Council

 

[8]Your portal | [9]News | [10]About Us
Hello FOI team,

This email has been sent to you from Torfaen County Borough Council
by one of your customers. They have reported the incident and
captured all the details in an aid to help you resolve the issue
quickly:

SERVICE REQUEST #      4864652

CATEGORY    Customer Contact

Contact Details

Name
Mobile Phone 1234567890
Home Phone -
Email Address [11][email address]

Information

Type of contact
Email
Title of email
Freedom of Information request - Bailiff indemnities
Customer email
Dear Torfaen Council, can you please answer under public interest
using yes or no answers or a detailed description if you wish
...business rates enforcement the answers should be contained
within your code of ethics and your contracts or simply in any
code of conduct.this is not a complaint against your council but
research into how bailiffs can be a law unto themselves if not
watched 1. Does your enforcement agent contract allow your
enforcement agents to issue an indemnity against prosecution for
themselves without the prior agreement of the council in cases
where they have wrongfully seized when the customer is
identifiably vulnerable? 2. Have you ever allowed bailiffs to make
their own settlement agreements where goods have to be returned
after 3 months? 3. Would you allow enforcement agents to breach
the equalities act by achieving a gain whilst someone is under
mental health treatment if it meant your business rates were
collected,even if they didnt inform you? 4. How would you react if
  they did this without you knowing? 5. Would you class a secret
indemnity kept from the council which achieves a gain at the cost
to the vulnerable victim a material breach of contract .? 6. Must
enforcement agents always report failed levies and a full report
when dealing with vulnerable customers 7.would you employ
enforcement agents that have fraudulently concealed information
that could cause litigation to the council or serious damage to a
protected party in the past ? thank you for your public concern in
answering these questions asap. 8.before a seizure of a persons
assets do you make sure under human rights act that the bailiff
has done a fair and balanced test with regards to whether the
seizure is in the favour of the public interest Yours faithfully,
steve perkins Yours faithfully, steve perkins
What action has been taken?
Referred to another department
Which department has the email been referred to?
Freedom Of Information ([12][email address])
Date email was received
28-12-2019
Customer Name
Steve Perkins
Customer Email Address
[13][FOI #630850 email]

Thanks for contacting Torfaen Council. An officer from Call Torfaen
will now manage your request.  We will only contact you if we need
any further information, but registered users of the app
and [14]customer portal can track progress in the My Reports
section.

Best wishes

Call Torfaen

Torfaen County Borough Council

 

Due to the new General Data Protection Regulations (GDPR), we have
made some changes to our privacy policy. You can view the details
here:  [15]Torfaen Council Privacy Notice

'

dangos adrannau a ddyfynnir

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

'**********************************************************************
DISCLAIMER: The information contained in this e-mail is a) the property of
Torfaen County Borough Council; and b) confidential. It is intended only
for the addressee. If you are not the addressee you must not disclose,
copy or distribute this or take any action in reliance upon it. If you
receive this e-mail in error, please notify us immediately by telephone on
++44 (0) 1495 766366, and re-direct the e-mail and any attachments to us.
WARNING: Please ensure that you have adequate virus protection in place
before you open or detach any documents attached to this e-mail. The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay. Personal data processed by the council is done so in accordance
with our requirements under the General Data Protection Regulation (GDPR)
(EU) 2016/679. For more information on how we do this please see our
Privacy Notice
**********************************************************************
YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

Visible links
1. mailto:[email address]
3. https://eur03.safelinks.protection.outlo...
4. https://eur03.safelinks.protection.outlo...
5. Follow Torfaen Council on Twitter
https://eur03.safelinks.protection.outlo...
7. Torfaen Council Facebook Page
https://eur03.safelinks.protection.outlo...
8. https://eur03.safelinks.protection.outlo...
9. https://eur03.safelinks.protection.outlo...
10. https://eur03.safelinks.protection.outlo...
11. mailto:[email address]
12. mailto:[email address]
13. mailto:[FOI #630850 email]
14. https://eur03.safelinks.protection.outlo...
15. https://eur03.safelinks.protection.outlo...

TCBC - FOI, Torfaen Council

Dear Steve Perkins

 

Further to your e-mail below, requesting information under the Freedom of
Information Act 2000, I am now in a position to respond.

 

You asked:

 

Can you please answer under public interest using yes or no answers or a
detailed description if you wish ...business rates enforcement the answers
should be contained within your code of ethics and your contracts or
simply in any code of conduct. this is not a complaint against your
council but research into how bailiffs can be a law unto themselves if not
watched

 

1.     Does your enforcement agent contract allow your enforcement agents
to issue an indemnity against prosecution for themselves without the prior
agreement of the council in cases where they have wrongfully seized when
the customer is identifiably vulnerable?

 

NO

 

2.     Have you ever allowed bailiffs to make their own settlement
agreements where goods have to be returned after 3 months?

 

NO

 

3.     Would you allow enforcement agents to breach the equalities act by
achieving a gain whilst someone is under mental health treatment if it
meant your business rates were collected, even if they didn’t inform you?

 

NO

 

4.     How would you react if they did this without you knowing?

 

We would undertake a full investigation and take appropriate action on
findings

 

5.     Would you class a secret indemnity kept from the council which
achieves a gain at the cost to the vulnerable victim a material breach of
contract?

 

YES

 

6.     Must enforcement agents always report failed levies and a full
report when dealing with vulnerable customers

 

We have online access to Enforcement Agents systems which contain
comprehensive notes of all activities and communications.

 

7.     Would you employ enforcement agents that have fraudulently
concealed information that could cause litigation to the council or
serious damage to a protected party in the past?

 

NO

 

8.     Before a seizure of a persons assets do you make sure under human
rights act that the bailiff has done a fair and balanced test with regards
to whether the seizure is in the favour of the public interest

 

Decisions on whether it is appropriate to seize goods have to be made by
the Enforcement Agent but we require that they always act within the law
and legislation.

 

 

Information supplied in response to any Freedom of Information Act request
may be subject to copyright. A single copy of information supplied under
the Freedom of Information Act may only be used for personal,
non-commercial research or study, unless stated otherwise. It must not be
passed to others, copied or re-published in whole or in part without
permission from the copyright holder. Any copyright statement that forms
part of or in any way refers to the information provided must not be
altered or removed.

 

If you have any queries about this email or are unhappy about the service
you have received in relation to your request and wish to make a complaint
or request a review, please do not hesitate to contact me in writing. A
request for an internal review should be made within 40 working days of
the date of this response.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner’s Office (Wales) cannot make a decision unless
you have exhausted the complaints procedure provided by this Council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office (Wales), 2nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH. Telephone 0330 414 6421or Fax 029 2067 8399 or e-mail
[1][email address].

 

Yours sincerely

 

Dominique Redman

Senior Business Support Officer (Complaints/FOI) / Uwch Swyddog Cymorth
Busnes (Cwynion/Rhyddid Gwybodaeth)

Strategic Services/Gwasanaethau Strategol

Torfaen County Borough Council/Cyngor Bwrdeistref Sirol Torfaen

Email/Ebost: [2][email address]

Phone/Ffôn: 01495 766294 (Internal 6294)

Fax/Ffacs: 01495 742791 (Internal 2791)

 

 

 

From: [email address] <[email address]>
Sent: 02 January 2020 09:04
To: TCBC - FOI <[email address]>
Subject: Torfaen County Borough Council - A new Customer Contact service
request has been submitted - 4864652

 

Torfaen County Borough Council

 

[3]Your portal | [4]News | [5]About Us
Hello FOI team,

This email has been sent to you from Torfaen County Borough Council
by one of your customers. They have reported the incident and
captured all the details in an aid to help you resolve the issue
quickly:

SERVICE REQUEST #      4864652

CATEGORY    Customer Contact

Contact Details

Name
Mobile Phone 1234567890
Home Phone -
Email Address [6][email address]

Information

Type of contact
Email
Title of email
Freedom of Information request - Bailiff indemnities
Customer email
Dear Torfaen Council, can you please answer under public interest
using yes or no answers or a detailed description if you wish
...business rates enforcement the answers should be contained
within your code of ethics and your contracts or simply in any
code of conduct.this is not a complaint against your council but
research into how bailiffs can be a law unto themselves if not
watched 1. Does your enforcement agent contract allow your
enforcement agents to issue an indemnity against prosecution for
themselves without the prior agreement of the council in cases
where they have wrongfully seized when the customer is
identifiably vulnerable? 2. Have you ever allowed bailiffs to make
their own settlement agreements where goods have to be returned
after 3 months? 3. Would you allow enforcement agents to breach
the equalities act by achieving a gain whilst someone is under
mental health treatment if it meant your business rates were
collected,even if they didnt inform you? 4. How would you react if
  they did this without you knowing? 5. Would you class a secret
indemnity kept from the council which achieves a gain at the cost
to the vulnerable victim a material breach of contract .? 6. Must
enforcement agents always report failed levies and a full report
when dealing with vulnerable customers 7.would you employ
enforcement agents that have fraudulently concealed information
that could cause litigation to the council or serious damage to a
protected party in the past ? thank you for your public concern in
answering these questions asap. 8.before a seizure of a persons
assets do you make sure under human rights act that the bailiff
has done a fair and balanced test with regards to whether the
seizure is in the favour of the public interest Yours faithfully,
steve perkins Yours faithfully, steve perkins
What action has been taken?
Referred to another department
Which department has the email been referred to?
Freedom Of Information ([7][email address])
Date email was received
28-12-2019
Customer Name
Steve Perkins
Customer Email Address
[8][FOI #630850 email]

Thanks for contacting Torfaen Council. An officer from Call Torfaen
will now manage your request.  We will only contact you if we need
any further information, but registered users of the app
and [9]customer portal can track progress in the My Reports section.

Best wishes

Call Torfaen

Torfaen County Borough Council

 

Due to the new General Data Protection Regulations (GDPR), we have
made some changes to our privacy policy. You can view the details
here:  [10]Torfaen Council Privacy Notice

'

dangos adrannau a ddyfynnir

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

'**********************************************************************
DISCLAIMER: The information contained in this e-mail is a) the property of
Torfaen County Borough Council; and b) confidential. It is intended only
for the addressee. If you are not the addressee you must not disclose,
copy or distribute this or take any action in reliance upon it. If you
receive this e-mail in error, please notify us immediately by telephone on
++44 (0) 1495 766366, and re-direct the e-mail and any attachments to us.
WARNING: Please ensure that you have adequate virus protection in place
before you open or detach any documents attached to this e-mail. The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay. Personal data processed by the council is done so in accordance
with our requirements under the General Data Protection Regulation (GDPR)
(EU) 2016/679. For more information on how we do this please see our
Privacy Notice
**********************************************************************
YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. https://eur03.safelinks.protection.outlo...
4. https://eur03.safelinks.protection.outlo...
5. https://eur03.safelinks.protection.outlo...
6. mailto:[email address]
7. mailto:[email address]
8. mailto:[FOI #630850 email]
9. https://eur03.safelinks.protection.outlo...
10. https://eur03.safelinks.protection.outlo...

Dear TCBC - FOI,
thank you for your prompt reply/transparancy and good ethics

Yours sincerely,

steve perkins