Average wait time for calls

Roedd y cais yn llwyddiannus.

Dear Lincolnshire Police,

1)
What was the average wait time for a call handler to answer a call to 101 in the year ending 1st October 2019?
2) What was the average wait time for a call handler to answer a call to 101 in the year ending 1st October 2018?
3) What is the longest wait anyone has had to wait before a call to 101 has been answered?
4) Is it possible to keep track of how many calls to 101 are abandoned before a caller answers?
5 & 6) If yes to the above question. How many were abandoned in the years ending Oct 1st 2019 and Oct 1st 2018?

Yours faithfully,

Mr H Parkhill

foi, Lincolnshire Police

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dangos adrannau a ddyfynnir

foi, Lincolnshire Police

2 Atodiad

Good afternoon,

 

Please find attached the response to your FOI request.

 

Kind regards,

DP & FOI Research Officer, IMU

Lincolnshire Police

[1]www.lincs.police.uk

 

Lincolnshire Police, serving with PRIDE

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dangos adrannau a ddyfynnir

References

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1. http://www.lincs.police.uk/