Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.

Andrew Peacher made this Rhyddid Gwybodaeth request to General Council of the Bar
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear General Council of the Bar,

Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?

Freedom of Information Act 2000

http://www.freedomtalkradio.co.uk/uk-sur...

1) Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?

2) Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

3) What is your organisations protocol on service users recording calls when they speak to your staff or call centres? Please provide a copy of your policy, procedure and guideline notes on this issue.

4) Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.

5) Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

6) Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.

7) If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

8) Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

9) What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

10) What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?

The Public need to record all calls too many lies now its time for honesty.
https://www.facebook.com/vexatiousfoi/

Yours faithfully,

Andrew Peacher

privacy, General Council of the Bar

Dear Mr Peacher

In response to your Freedom of Information request below, the General Council for the Bar is not a public authority and so is not subject to the Freedom of Information Act. However, in the interests of transparency, we try and respond to FOI requests in the spirit of the Act.

We will aim to respond to your request within 20 working days, that is, by 13 November 2018.

Yours sincerely

Hilary Pook
Data Protection Officer
The Bar Council
289-293 High Holborn
London WC1V 7HZ
Direct Line: 020 7611 1398
Switchboard: 020 7242 0082
Web: www.barcouncil.org.uk
Web: www.barstandardsboard.org.uk

dangos adrannau a ddyfynnir

privacy, General Council of the Bar

Dear Mr Peacher

In response to the 10 questions you asked in your email of 16 October:

1. The General Council of the Bar does not have any policy on members of the public recording telephone calls or meetings with staff, but my understanding is that under the Regulation of Investigatory Powers Act 2000 it is not illegal for individuals to telephone conversations provided the recording is for their own use.

2. No, we have no guidance or policy for members of the public on recording calls when they speak to our staff.

3. This question appears to be the same as question 2.

4. No, we do not inform callers that they can record calls (we only inform them when we are going to record calls). We have no recorded reason for this.

5. This question appears the same as question 4, and I've already stated we do not have a policy.

6. You asked for a copy of any 'unacceptable behaviour' policy regarding court staff, the public, or the court itself. We do not have an 'unacceptable behaviour' policy with regard to the public, as such, but in the section on the Bar Standards Board (BSB) website on making complaints to us, there is a reference to unacceptable behaviour when people contact the BSB and what we expect from them. See https://www.barstandardsboard.org.uk/abo.... The BSB is the regulator for barristers. All regulatory requirements are in the BSB Handbook available on our website. See https://www.barstandardsboard.org.uk/reg.... We have no remit in relation to the courts or court staff.

7. This isn't a request for recorded information.

8. As already stated, we have no policy on this.

9. We do not charge for Freedom of Information requests - we are not subject to the FOIA. We do not charge for SARs except where requests are repeated or excessive. No, we don't make concessions for those on low income or students.

10. I have already directed you to the BSB's complaints policy above. It does not make any reference to use of covert calls. The Bar Council does not have a complaints procedure.

I hope this gives you the information you want.

Yours sincerely

Hilary Pook
Data Protection Officer
The Bar Council
289-293 High Holborn
London WC1V 7HZ
Direct Line: 020 7611 1398
Switchboard: 020 7242 0082
Web: www.barcouncil.org.uk
Web: www.barstandardsboard.org.uk

dangos adrannau a ddyfynnir