Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.

Andrew Peacher made this Rhyddid Gwybodaeth request to NHS Bassetlaw Clinical Commissioning Group

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn rhannol lwyddiannus.

Dear Bassetlaw Clinical Commissioning Group,

Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?

Freedom of Information Act 2000

http://www.freedomtalkradio.co.uk/uk-sur...

1) Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?

2) Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

3) What is your organisations protocol on service users recording calls when they speak to your staff or call centres? Please provide a copy of your policy, procedure and guideline notes on this issue.

4) Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.

5) Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

6) Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.

7) If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

8) Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

9) What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

10) What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?

The Public need to record all calls too many lies now its time for honesty.
https://www.facebook.com/vexatiousfoi/

Yours faithfully,

Andrew Peacher

FOIRequests (NHS BASSETLAW CCG), NHS Bassetlaw Clinical Commissioning Group

Dear Andrew

 

FOI_18_179

 

Thank you for your recent request for information.  This request was
received by NHS Bassetlaw CCG on the 16th October 2018; we will respond to
you no later than the 13th November 2018 (20 working days).

 

Kind Regards

 

Sarah

 

Sarah Beard

Assurance & Engagement Officer

NHS Bassetlaw CCG

Retford Hospital

North Road

DN22 7XF

 

01777 863308

www.bassetlawccg.nhs.uk

 

  

 

 

 

dangos adrannau a ddyfynnir

BEARD, Sarah (NHS BASSETLAW CCG), NHS Bassetlaw Clinical Commissioning Group

Dear Andrew

 

FOI_18_179

 

Thank you for your recent request for information under the Freedom of
Information Act.  Please see our responses highlighted below;

 

1)            Are Service Users or the general public allowed to
audio-visually record meeting and calls with your staff? If so, do they
require permission or are they permitted to do so covertly? This has never
taken place within the CCG, however, we would ask for permission

 

2)            Do you have any guidance or policy for the public or service
users to record calls when they speak to your staff NO

 

3)            What is your organisations protocol on service users
recording calls when they speak to your staff or call centres? Please
provide a copy of your policy, procedure and guideline notes on this
issue.  N/A

 

4)            Do you Inform Users they can record. If the answer is no
what is the reason for this please if so do send me a copy. No – not
required

 

5)            Are service users made aware of their right to record the
encounter, if they choose to do so? Is this reflected in you policy
document on the matter? N/A

 

6)            Does your organisation have an “Unacceptable Behaviour”
policy? If so, please can you provide me with a copy?  Regarding court
staff the public or the court itself. Please see the link below 
[1]http://www.bassetlawccg.nhs.uk/policies/...

 

7)            If such a policy contains points of objectionable behaviour
such as telephones calls being recorded by the caller due to them being
not necessary or unwanted or needed, and furthermore the staff members may
feel threatened or apprehensive, are you aware that denying users the
right to record calls goes against the current UK laws. N/A

 

8)            Are your policies and procedures compliant with the public
right to audio-visually record encounters with your staff, without their
consent? If not, will you provide appropriate training for your staff so
they are fully informed of the Public right to record? N/A

 

9)            What is our organisations current charging policy for
Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If
charges are applied are concessions available for those on low income or
students?  The CCG does not charge for FOIs or SARs

 

10)         What is your organisations complaints policy? Please can you
forward me a copy? Does your complaints procedure permit service users
evidence such as covert call recordings to form part of the
investigation? 
 [2]http://www.bassetlawccg.nhs.uk/policies/...

 

I trust this fulfils your requirements.

 

Regards

 

Sarah

 

Sarah Beard

Assurance & Engagement Officer

NHS Bassetlaw CCG

Retford Hospital

North Road

DN22 7XF

 

01777 863308

www.bassetlawccg.nhs.uk

 

  

 

 

 

 

dangos adrannau a ddyfynnir