Antisocial Behaviour Policy Failures Resulting in Personal Injury

[Name Removed] (Ataliwyd y cyfrif) made this Rhyddid Gwybodaeth request to Network Homes
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Gwrthodwyd y cais gan Network Homes.

[Name Removed] (Ataliwyd y cyfrif)

Dear Network Homes,

Please supply the following information:

1. Confirmation as to whether you have ever failed to follow your antisocial behaviour policy in a serious case whereby a resident is suffering injury, on a regular basis, for an extensive period of time.
2. If Network Homes has ever failed to address an issue described in point 1, deliberately, for politically or retaliatory motivated reasons.

Thanks

[name removed]

Customer Service - Network Homes, Network Homes

Thank you for getting in touch with us. Our Customer Service team are
experiencing a delay due to high levels of email queries. We apologise for
any inconvenience this delay might cause, and will respond to your email
as soon as possible. 
To speed things up, please make sure you provide your full identification
details such as your full name, address and date of birth to comply with
Data Protection regulations. If this is missing we will ask you for this
before responding to your query.
Did you know you can now access a range of online services at any time of
the day, via your My Network Homes account? My Network Homes is a safe and
secure way of contacting us, checking your account balance, raising a
service request or just finding out information about your home. 
For now, only residents who have a tenancy with Network Homes can register
and set up an account. Only the main tenant on the tenancy agreement can
register for a My Network Homes account and use the full online services.
Please note: My Network Homes is currently not available to Leaseholders,
Shared Owners or tenants in intermediate rent or SmartRent properties with
Network Homes.
You can also ask us questions via our dedicated Customer Service Twitter
account ([1]@AskNetworkHomes), and Facebook Page (Network Homes)
For any emergency queries, please call us on 0300 373 3000.

References

Visible links
1. https://twitter.com/asknetworkhomes
https://twitter.com/asknetworkhomes

[Name Removed] (Ataliwyd y cyfrif)

Dear Network Homes,

Could I get an update please?

Yours faithfully,

A [name removed]

Customer Service - Network Homes, Network Homes

1 Atodiad

Thank you for getting in touch with us. Our Customer Service team are
experiencing a delay due to high levels of email queries. We apologise for
any inconvenience this delay might cause, and will respond to your email
as soon as possible.

To speed things up, please make sure you provide your full identification
details such as your full name, address and date of birth to comply with
Data Protection regulations. If this is missing we will ask you for this
before responding to your query.

Did you know you can now access a range of online services at any time of
the day, via your My Network Homes account? My Network Homes is a safe and
secure way of contacting us, checking your account balance, raising a
service request or just finding out information about your home.

For now, only residents who have a tenancy with Network Homes can register
and set up an account. Only the main tenant on the tenancy agreement can
register for a My Network Homes account and use the full online services.

Please note: My Network Homes is currently not available to Leaseholders,
Shared Owners or tenants in intermediate rent or SmartRent properties with
Network Homes.

You can also ask us questions via our dedicated Customer Service Twitter
account (@AskNetworkHomes), and Facebook Page (Network Homes), or leave us
feedback by providing a Google Review (just search Network Homes on
Google).

For any emergency queries, please call us on 0300 373 3000.

Gadawodd [Name Removed] (Ataliwyd y cyfrif) anodiad ()

A senior employee replied to this refusing this request. They did so via a different communication method. My perception was they appeared to suggest that legal action may be an alternative route to get this information. They reiterated they are exempt from the freedom of information act. A “registered social housing provider” being exempt seems slightly ridiculous to me.