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Antisocial Behaviour complaints

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Dear Greenwich Borough Council,
Under the Freedom of Information Act 2000, please provide me with copies of the following:

-The number of Antisocial Behaviour complaints you have received each year from 30th May 2012 to 30th may 2022.
Within the Antisocial Behaviour complaints how many are for:
Personal Antisocial Behaviour,
Nuisance Antisocial Behaviour and
Environmental Antisocial Behaviour.

Can you break down the information by year.
For example in 2012 we received x amount of ABS complaints.
X amount for Personal ASB,
X amount for Nuisance ASB and
X amount for Environmental ASB.

I understand that under the Act I am entitled to a response within 20 working days of your receipt of this request. Some parts of the request may be easier to answer than others. Should this be the case, I request that you release information as soon as possible.
If my request is denied in whole or in part, I ask that you justify all deletions by reference to specific exemptions of the act. I will also expect you to release all non-exempt material. I reserve the right to appeal your decision to withhold any information or to charge excessive fees.
I would prefer to receive the information electronically.
If you require any clarification, I expect you to contact me under your section 16 duty to provide advice and assistance if you find any aspect of this FOI request problematic.
Please acknowledge receipt of this request, and I look forward to receiving the information in the near future.

Yours faithfully

foi, Greenwich Borough Council

Dear Sir/Madam

 

Thank you for your Freedom of Information request dated 30/05/2022

 

Based on the information you have provided, we have considered your
request to be invalid because you have not provided us with your full name
in the body of your email to give us a reasonable indication of your
identity. 

 

In order for a Freedom of Information Act request to be considered, the
request must be in writing, state the full name of the applicant, give a
contactable email address for correspondence and outline the information
requested. 

 

If you provide us with your full name, we will consider your request in
accordance with the Act.

 

If you have any queries about this request, please contact me.

 

 

Yours sincerely,

 

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment & Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8[1]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

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Dear foi,
My full name is Ama Osei. My email address is [email address]

Yours sincerely,

Ama Osei

foi, Greenwich Borough Council

Dear Sir/Madam

 

Freedom of Information request:  FOI-64784

 

Thank you for your request dated 01 June 2022.

 

Your request will be answered by 01 July 2022. 

 

If you have any queries about this request, please contact me, quoting the
reference number above.

 

Yours sincerely,

 

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 [1]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

show quoted sections

foi, Greenwich Borough Council

Dear Sir/Madam

 

Freedom of Information request:  FOI-64784

 

Thank you for your request dated 01 June 2022

 

Our response is as follows:

 

-The number of Antisocial Behaviour complaints you have received each year
from 30th May 2012 to 30th May 2022.

Within the Antisocial Behaviour complaints how many are for:

Personal Antisocial Behaviour,

Nuisance Antisocial Behaviour and

Environmental Antisocial Behaviour. 

 

Can you break down the information by year.

For example in 2012 we received x amount of ABS complaints.

X amount for Personal ASB,

X amount for Nuisance ASB and

X amount for Environmental ASB.

 

Royal Greenwich confirms it holds the number of Antisocial Behaviour
complaints you have received each year from 30th May 2012 to 30th May
2022.

However, we do not record the data in the way you requested and to provide
you with this information would exceed 18 hours work for one Officer. 

 

Section 12 (1) does not oblige a local authority to comply with a request
for information if the authority estimates that the cost of complying with
the request would exceed the appropriate limit.

 

The Freedom of Information and Data Protection (Appropriate Limit and
Fees) Regulations 2004 (“the Fees Regulations) sets the appropriate limit
at £450 for the public authority in question. Under these Regulations, a
public authority can charge a maximum of £25 per hour for work undertaken
to comply with a request. This equates to 18 hours work.

 

A public authority is only required to provide a reasonable estimate or
breakdown of costs and in putting together its estimate it can take the
following processes into consideration:-

 

 a. Determining whether it holds the information
 b. Locating the information, or a document which may contain the
information;
 c. Retrieving the information, or a document which may contain the
information, and
 d. Extracting the information from a document containing it.

 

We have estimated the length of time it will take to do the following
tasks in accordance with section 12.

 

Determining whether we hold the information and locating the information,
or a document which may contain the information.

 

The information is held in an electronic data base. There are
approximately 3500 records.

 

Retrieving and extracting the information.

 

To retrieve and extract the information one officer will have to read
through each case record, this would take approximately 3 minutes (1
minute to locate file and 2 minutes to retrieve and extract the
information. (3 minutes x 3500 records)= 175 hours.

 

Total hours to complete the request equates to 175 hours

 

We estimate that it will take us in excess of 18 hours to determine the
appropriate material and locate, retrieve and extract the information in
reference to your request. The Council is not obliged to comply with this
request because it exceeds the appropriate limit.

 

Section 16 of the Act imposes an obligation on public authorities to
provide advice and assistance to a person making a request, so far as it
is reasonable to do so.

 

In order to provide you with advice and assistance we suggest you refine
your request to ask for a report on all types of anti-social behaviour
complaints received each year from 30th May 2012 to 30th May 2022.

 

We would then be able to provide you with a detailed report from which you
can decide if the data fits into your requested groupings.

 

If you have any queries about this correspondence, please contact me,
quoting the reference number above.

 

If you are not satisfied with our response to your request, you can ask
for an Internal Review.  Internal review requests must be submitted within
two months of the date of receipt of the response to your original
request.  If you wish to do this, please contact us in writing, setting
out why you are dissatisfied.

 

If you are not satisfied with the outcome of the Internal Review, you may
apply directly to the Information Commissioner (ICO) for a decision. 
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. You can contact the ICO
by emailing [1][email address], or by post at Customer Contact,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
SK9 5AF.

 

Yours sincerely,

 

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 [2]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

From: foi <[Greenwich Borough Council request email]>
Sent: 06 June 2022 09:26
To: 'Ama Osei' <[FOI #865921 email]>
Cc: foi <[Greenwich Borough Council request email]>
Subject: FOI-64784: Freedom of Information request - Antisocial Behaviour
complaints

 

Dear Sir/Madam

 

Freedom of Information request:  FOI-64784

 

Thank you for your request dated 01 June 2022.

 

Your request will be answered by 01 July 2022. 

 

If you have any queries about this request, please contact me, quoting the
reference number above.

 

Yours sincerely,

 

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 [3]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

show quoted sections

Dear Greenwich Borough Council,
Under the Freedom of Information Act 2000, please provide me with copies of the following:

-The number of Antisocial Behaviour complaints you have received each year from 30th May 2012 to 30th may 2022.

Can you break down the information by year.
For example in 2012 we received x amount of ABS complaints.

I understand that under the Act I am entitled to a response within 20 working days of your receipt of this request. Some parts of the request may be easier to answer than others. Should this be the case, I request that you release information as soon as possible.
If my request is denied in whole or in part, I ask that you justify all deletions by reference to specific exemptions of the act. I will also expect you to release all non-exempt material. I reserve the right to appeal your decision to withhold any information or to charge excessive fees.
I would prefer to receive the information electronically.
If you require any clarification, I expect you to contact me under your section 16 duty to provide advice and assistance if you find any aspect of this FOI request problematic.
Please acknowledge receipt of this request, and I look forward to receiving the information in the near future.

Yours faithfully

Ama Osei

foi, Greenwich Borough Council

1 Attachment

Dear Sir/Madam

 

Thank you for your Freedom of Information request dated 14/06/2022.

 

We have considered your request to be a repeat of an earlier request
submitted to the Royal Borough of Greenwich on 01/06/2022 which has been
processed under the reference number FOI-64784.

 

The response to the FOI-64784 request was issued to you on 13/06/2022, and
is attached to this email.

 

If you have any queries regarding this correspondence, please contact me.

 

Yours sincerely,

 

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment & Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8[1]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

show quoted sections

Dear Greenwich Borough Council,
You advised me to ask for the amount of ASB complaints per year as you are unable to breakdown the complaints into the categories I asked for because of the cost.
I took your advice and asked for the number of complaints per year from 2012 until 2022.
Now you are saying you can not provide this information when you stated in your response that you would be able to provide this information.
I do not believe that the cost and time exceeds the limit as I have asked other councils for the same information and have received the data.

Yours faithfully,

Ama Osei

foi, Greenwich Borough Council

Dear Sir/Madam

 

Freedom of Information request Internal Review:  FOI-IR-64784

 

Thank you for your email dated 15/06/2022.  This will be dealt with as an
Internal Review regarding our response to your Freedom of Information
request.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days. 

 

If you have any queries, please contact me, quoting the reference number.

 

If you are not content with the outcome of the Internal Review, you can
apply directly to the Information Commissioner (ICO) for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely,

 

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment and Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8 [1]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

show quoted sections

Dear Greenwich Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Greenwich Borough Council's handling of my FOI request 'Antisocial Behaviour complaints'.

Dear Greenwich Borough Council,
You advised me to ask for the amount of ASB complaints per year as you are unable to breakdown the complaints into the categories I asked for because of the cost.
I took your advice and asked for the number of complaints per year from 2012 until 2022.
Now you are saying you can not provide this information when you stated in your response that you would be able to provide this information.
I do not believe that the cost and time exceeds the limit as I have asked other councils for the same information and have received the data.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Ama Osei

foi, Greenwich Borough Council

Dear Ama

Thank you for your email

A response to your Freedom of Information Internal Review, reference number: FOI-IR-64784 will be due on 13th July 2022

Regards,

The Freedom of Information Team
Information, Safety & Communities
Directorate of Communities, Environment & Central
Royal Borough of Greenwich

R 3rd Floor, The Woolwich Centre, Wellington Street, London, SE18 6HQ
TTwww.royalgreenwich.gov.uk

 Please consider the environment before printing this email

show quoted sections

foi, Greenwich Borough Council

2 Attachments

Dear Sir/Madam

 

Internal Review on Freedom of Information request: FOI-IR-64784

 

Thank you for your Internal Review request on the handling of your Freedom
of Information request. Please find the outcome attached.

 

If you are not content with the outcome of the Internal Review, you may
apply directly to the Information Commissioner (ICO) for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely,

 

David White

Head of Information, Safety and Community Services

Directorate of Communities, Environment & Central

Royal Borough of Greenwich

 

*   3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ

8[1]www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Ama Osei please sign in and let everyone know.