Announcements on Class 387, 800 and others

Taurus Fan made this Environmental Information Regulations request to First Greater Western Limited
You only have a right in law to access information about the environment from this authority
This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, First Greater Western Limited should have responded by now (details). You can complain by requesting an internal review.

Dear First Greater Western Limited,

I'd like to request a digital copy of the on board announcements in use on all your different vehicles. Including, but not limited to the ones on the Classes 387 and 800.

Yours faithfully,

Taurus Fan

GWR No-Reply, First Greater Western Limited

Thanks for getting in touch.
We’ve received your contact and one of our team will get back to you as
soon as we can. This is taking longer than usual at the moment, as our
team has been affected by coronavirus related absences. We are working
through cases as quickly as possible, but it may be up to 4 weeks before
you receive a full response from us.

If you are contacting us with an enquiry about our service, you can
probably find the information on our website.

GWR.com has the latest travel advice and is updated regularly. For
passengers who are planning to travel with us, we ask that you:

* Plan ahead, book in advance and reserve a seat where you can and
download your ticket to a mobile device or smart ticket where
possible. For more information go to
[1]https://www.gwr.com/your-tickets
* We want you to travel with confidence, so in crowded places such as on
trains or at stations wear a face covering out of respect for others.
For more information go to [2]https://www.gwr.com/safety
* Be aware that GWR will be operating a revised timetable from Monday 26
July due to a reduction in the number of available staff. A
significant number of staff are having to self-isolate following
notification from test and trace. To see the latest train running
information visit [3]https://www.gwr.com/travel-updates
* Amongst a number of improvements, there are upgrades in the Bristol
area over the Summer. Look on our website at
[4]https://www.gwr.com/travel-updates for the latest information.
* If you decide not to travel, you may be entitled to a refund. You can
see more information about refunds and claim here:
[5]https://www.gwr.com/refunds
* Staying up-to-date - You can get train and journey information, book
tickets and print your own personal travel timetable on our website.
Just go to [6]www.gwr.com
* You can also sign up for free journey alerts for trains you are
personally interested in via
[7]www.journeycheck.com/greatwesternrailway

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outcome of your complaint, and you are a consumer, you have the right to
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can help resolve ongoing disputes between us both. They will help us both
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You can appeal to the Rail Ombudsman if...

* You’re unhappy with our final response to your complaint and have
received a ‘deadlock letter’ either in the post or by email: or
* We haven’t resolved your complaint within 40 days of receiving it; and
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There are some things the Rail Ombudsman won’t be able to look into (such
as industry policy). If that’s the case, they’ll contact you to let you
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organisation who may be able to help such as Transport Focus or London
Travel Watch.

The Rail Ombudsman contact details are below:
Website: www.railombudsman.org
Telephone: 0330 094 0362
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Email: [email address]
Twitter: @railombudsman
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References

Visible links
1. https://www.gwr.com/your-tickets.htm
2. https://www.gwr.com/safety.htm
3. https://www.gwr.com/travel-updates
4. https://www.gwr.com/travel-updates
5. https://www.gwr.com/refunds
6. https://www.gwr.com/
7. file:///tmp/www.journeycheck.com/greatwesternrailway