Analyses of Ox City Council's social media campaigns for busgates, LTNS

Oxford City Council Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear Oxford City Council,
Is it possible to see a copy of any analysis of the City council’s social media campaign relating to its proposals for busgates, ZEZ, "low traffic neighbourhoods", cycling lanes? The timeframe would be since the bus-gates were first announced, and to present day. And by social media we mean the City council’s social media posting on its own Facebook and Twitter posts, and its posts on other Facebook and Twitter pages (e.g. community pages, special interest groups etc).
For instance, we are seeking to understand what the sentiments of the responses were, and if there was any demographic data gathered regarding the respondees’ engagements with and survey click-throughs.
If the City council does not analyse its own social media posts and the population responses/engagement back to such City’s posts, how does the City decide what and when to post, and who does the posting? What are the guidelines, decision making process, strategies etc? Are councillors given guidelines? Or is it all entirely random? We would welcome all information about the City council's social media posts.
Yours faithfully,

Maria Gonzales

freedomofinformation, Oxford City Council

Dear Ms Gonzales,

Oxford City Council – Reference:9488

Thank you for your email below. Your request was received on 14th September 2020 and you will be sent a response within 20 working days (of receipt) in accordance with the Freedom of Information Act 2000/ Environmental Information Regulations 2004 (EIR), subject to the information not being exempt or containing reference to a third party.

The Information Commissioner’s Office (ICO) recognises the unprecedented challenges all are facing during the coronavirus (COVID-19) pandemic.

In particular they understand that resources, whether they are finances or people, may be diverted away from usual compliance or information rights work. Whilst the ICO can’t extend statutory timescales, they will not be penalising public authorities for prioritising other areas or adapting their usual approach during this extraordinary period.

Therefore while the Council will make every effort to comply with the Statutory Requirements you may experience understandable delays when making information rights requests during the pandemic.

Yours sincerely

Kathryn Winfield
Freedom of Information Officer 

Kathryn Winfield | Freedom of Information Officer | Oxford City Council | Law and Governance |
St. Aldate's Chambers | Oxford | OX1 1DS | Email: [email address] | T: 01865 252007
My working days are Mondays, Tuesdays and Wednesdays

Stop the virus from spreading. Keep Oxford safe.
Follow the guidance: Clean hands. Wear a face mask. Keep your distance. Get tested if you have symptoms.

dangos adrannau a ddyfynnir

freedomofinformation, Oxford City Council

1 Atodiad

Dear Ms Gonzales,
 
Oxford City Council – Reference:9488
 
Further to the acknowledgement below, it is more proper to consider your
request in accordance with the Environmental Information Regulations 2004,
rather than the Freedom of Information Act 2000.  Therefore, I can respond
to your  EIR request received on 14th September 2020 as follows:
 
Is it possible to see a copy of any analysis of the City council’s social
media campaign relating to its proposals for busgates, ZEZ, "low traffic
neighbourhoods", cycling lanes? The timeframe would be since the bus-gates
were first announced, and to present day. And by social media we mean the
City council’s social media posting on its own Facebook and Twitter posts,
and its posts on other Facebook and Twitter pages (e.g. community pages,
special interest groups etc). For instance, we are seeking to understand
what the sentiments of the responses were, and if there was any
demographic data gathered regarding the respondees’ engagements with and
survey click-throughs.
This does not exist.
 
If the City council does not analyse its own social media posts and the
population responses/engagement back to such City’s posts, how does the
City decide what and when to post, and who does the posting? What are the
guidelines, decision making process, strategies etc?
Attached is a guide to using our corporate accounts.
 
Are councillors given guidelines? Or is it all entirely random?
Guidelines are contained in the Constitution:
[1]https://mycouncil.oxford.gov.uk/ieListMe....
 
 
If you disagree with any part of the response to your request, you are
entitled to ask the Council for an internal review of the decision(s)
made.  You may do this by writing to the Monitoring Officer, by either
email – [2][email address] – or by post to Monitoring Officer,
Oxford City Council, St Aldate’s Chambers, St Aldate’s, Oxford, OX1 1DS. 
After the result of the internal review, if you remain dissatisfied, you
may ask the Information Commissioner to intervene on your behalf.  You may
do this by writing to the Information Commissioner's Office, Wycliffe
Lane, Wilmslow, Cheshire, SK9 5AF.
 
Yours sincerely
 
Kathryn Winfield
Freedom of Information Officer 
 
Kathryn Winfield | Freedom of Information Officer | Oxford City Council |
Law and Governance |
St. Aldate's Chambers | Oxford | OX1 1DS | Email:
[3][email address] | T: 01865 252007
My working days are Mondays, Tuesdays and Wednesdays
 
Stop the virus from spreading. Keep Oxford safe.
Follow the guidance: Clean hands. Wear a face mask. Keep your distance.
Get tested if you have symptoms.
 
 
 

dangos adrannau a ddyfynnir