Amount of properties owned in the Stockton On Tees borough council area.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Thirteen Group fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Thirteen Group,

This freedom of information request carries on from an earlier request.

Here is the relevant part that shows that you, whilst being the landlords of Thirteen Group were not public bodies and three had charitable status, we were not subject to the requirements of the Act. We do aim to be transparent and, where possible, will provide information requested, however where the request would require a great deal of resource and specific activity, this cannot always be justified.

According to the information I have copied below, although you are not strictly subject to the FOI act, the Housing Corporation state that we can write to housing associations.

***
Thirteen was created in April 2014 from the merger of two North East housing groups, Fabrick and Vela. This Housing Association is not strictly subject to the Freedom of Information Act but according to the Housing Corporation: "You can also write to housing associations. Most try to be as open as possible and will provide you with information when they are able. The Housing Corporation requires housing associations to be accessible, accountable and transparent to residents and other stakeholders. The National Housing Federation Code of Governance states that associations should operate in an open and accountable manner by generally making information about their work available to their residents, local communities and other stakeholders." http://www.housingcorp.gov.uk/upload/pdf... Also the Information Commissioner has ruled that Housing Associations are subject to the Environmental Information Regulations.
***

My original enquiry related to The Thirteen Group, and how many properties The Thirteen Group own in the Stockton On Tees borough council area. Stockton Borough Council told me that that Stockton Borough Council undertook a stock transfer during December 2010 to Tristar Homes Limited (part of the Thirteen Group) and no longer owns any housing stock.

I would like an answer to my question, if possible please.

1. How many properties do the Thirteen Group own in the Stockton Borough Council area at the present time?

Can you give me a breakdown of the type of properties and number of bedrooms, for example:

x amount of 1 bedroom flats,
x amounts of 2 bedroom flats,
and so on for all the properties please.

Yours sincerely,

Peter Smith

Customer Services, Thirteen Group

Thank you for contacting Thirteen, if you are requesting a repair please
register with our self-seice portal using the following link.

[1]https://selfservice.thirteengroup.co.uk  

 

You will need your tenancy number which can be found on any rent letter or
your rent payment card.

 

If you require your tenancy number please continue to send an email, our
customer service advisors will then respond with your number within 24
hours.

 

Once registered for our self-service portal you can report a repair, view
and manage your rent account and also manage your tenancy 24/7.

 

However, if you are requesting an emergency repair please call 0300 111
1000.

 

Customer Services



E  [email address]
www.thirteengroup.co.uk

Thirteen is the trading name for Thirteen Housing Group, Northshore, North
shore Road, Stockton-on-Tees, TS18 2NB, a charitable Community Benefit
Society registered under the Co-operative and Community Benefits Societies
Act 2014 with registered number 7522 and registered with the Homes and
Communities Agency as a Registered Provider number L4522 VAT Reg No.
918548295

Thirteen does not accept responsibility for any errors or omissions that
are present in this message, or any attachment, that have arisen as a
result of e-mail transmission. If verification is required, please request
a hard-copy version.

Internet communications cannot be guaranteed to be secure or error-free.
Information could be intercepted, corrupted, lost, destroyed, arrive late,
be incomplete, or contain viruses. Thirteen has taken every reasonable
precaution to minimise the risk or virus infection and does not accept
liability for any loss or damage sustained as a result of software viruses
attached to the e-mail during transmission and advise you to carry out
your own virus checks.

References

Visible links
1. https://selfservice.thirteengroup.co.uk/ Ctrl+Click or tap to follow the link
https://selfservice.thirteengroup.co.uk/

Dear Thirteen Group,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Thirteen Group's handling of my FOI request 'Amount of properties owned in the Stockton On Tees borough council area.'.

I made this request, following a request that was refused previously by Linda Minns, where she told me "I have reviewed the processing of your FOI request and apologise for the delay in responding.

Your initial request asked for information relating to properties owned by
Stockton Borough Council and Janice McNay, Thirteen’s Compliance Leader,
responded by advising that we did not hold this information. She also
advised that as the landlords of Thirteen Group were not public bodies and
three had charitable status, we were not subject to the requirements of
the Act. We do aim to be transparent and, where possible, will provide
information requested, however where the request would require a great
deal of resource and specific activity, this cannot always be justified.

It is for this reason we did not provide the information you requested, as
we would need to devote specific and significant resources to this task
and our priority at this time is to deliver services to, and ensure the
health and safety of, our customers and ensure properties are relet as
soon as possible."

That response can be read here - https://www.whatdotheyknow.com/request/p...

I made this request easier for you to answer, and less resource intensive, but I haven't even received a response from a human being.

Surely you know how many properties you own in the Stockton On Tees borough council area? You also must have a spreadsheet with a breakdown of these properties? I can't make my request much simpler and find out the information I need.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Peter Smith

Customer Services, Thirteen Group

Thank you for contacting Thirteen, if you are requesting a repair please
register with our self-service portal using the following link.

[1]https://selfservice.thirteengroup.co.uk  

 

You will need your tenancy number which can be found on any rent letter or
your rent payment card.

 

If you require your tenancy number please continue to send an email, our
customer service advisors will then respond with your number within 24
hours.

 

Once registered for our self-service portal you can report a repair, view
and manage your rent account and also manage your tenancy 24/7.

 

However, if you are requesting an emergency repair please call 0300 111
1000.

 

Customer Services



E  [email address]
www.thirteengroup.co.uk

Thirteen is the trading name for Thirteen Housing Group, Northshore, North
shore Road, Stockton-on-Tees, TS18 2NB, a charitable Community Benefit
Society registered under the Co-operative and Community Benefits Societies
Act 2014 with registered number 7522 and registered with the Homes and
Communities Agency as a Registered Provider number L4522 VAT Reg No.
918548295

Thirteen does not accept responsibility for any errors or omissions that
are present in this message, or any attachment, that have arisen as a
result of e-mail transmission. If verification is required, please request
a hard-copy version.

Internet communications cannot be guaranteed to be secure or error-free.
Information could be intercepted, corrupted, lost, destroyed, arrive late,
be incomplete, or contain viruses. Thirteen has taken every reasonable
precaution to minimise the risk or virus infection and does not accept
liability for any loss or damage sustained as a result of software viruses
attached to the e-mail during transmission and advise you to carry out
your own virus checks.

References

Visible links
1. https://selfservice.thirteengroup.co.uk/ Ctrl+Click or tap to follow the link
https://selfservice.thirteengroup.co.uk/