Allowing Service Users & The general public by Audio or video source to record calls With your Permission or covertly between them and your staff.

Gwrthodwyd y cais gan Aylesbury Vale District Council.

John Jones Researcher

Dear Aylesbury Vale District Council,

This is a survey purely to establish the publics freedom to record privately the organizations policy and advise on the subject

and your employees understanding of the laws in public office and with in business.

Perhaps we could work with you to help develop the model that the rest of the country follows?

Some local authorities have policies that breach criminal law "Service users should understand that Judges are highly unlikely

to accept covert recordings as evidence in court." is clearly wrong and there are many cases of judges ruling the opposite, though

the normal protocol would be that a recording is transcribed and if there is dispute a copy of the recording provided.

Heres a general link of the laws involved in the uk.

http://www.freedomtalkradio.co.uk/uk-sur...

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please.

2 What do you do and what is your policy when a serious complaint against a staff member is made when a person complains about wrong doing

and has evidence of foul play in your orginization will you accept covertly or permission based Audio or video evidence in the case.

Do you Fully investigate under public interest laws and take note of any criminal charges.

if the answer is no why not.

3 Are your staff the majority of them who answer public calls or when meeting a member of public are staff aware of the policies

and the laws ref telephone recordings using the relevant laws laid down by legistlation. if the answer is no why not.

4 If you have no policy advice or framework for the above will you develop a policy etc.

Will you encourage the public to record a 2 way conversation if the answer is no why not.

5 What are your orginizations views on charging the public in foi requests and data protection and subject access requests should their

information request be free.

what happens in a situation a benefit claimant or non waged person needs information what do you do to help them or someone who has no spare income.

is it fair if the public record you then they should charge you for a copy of the recording or video the same fee you charge them.
Any tips and comments will help the public understand the uks public servants and business policies ref this subject.

I have looked for 4 weeks and cannot find this information in the public domain or the www please do point me to your policies

regarding the above.

you are welcome to messsage me from the above link should you want to be a whistleblower or have issues with publishing any of this content

and of course we can leave you as a anonmous reply should you wish but remember the principles of being in public office.

The Public need to record all calls too many lies now its time for honesty.

Your comments please

Yours faithfully,

John Jones Researcher

Records, Aylesbury Vale District Council

Dear John Jones

Thank you for your information request received on 2nd October 2018.

We confirm receipt of your request for information and will handle it
under the Freedom of Information Act 2000 (FOIA).

You can expect to receive a response by 30th October 2018.

Kind regards

Sarah Andrews

Senior Support Officer

Business Strategy & Support
Aylesbury Vale District Council
The Gateway
Gatehouse Road
Aylesbury
Bucks 
HP19 8FF

--------------------------------------------------------------------------

From: John Jones Researcher <[FOI #523429 email]>
Sent: Tuesday, October 2, 2018 02:19 PM
To: Records
Subject: Freedom of Information request - Allowing Service Users & The
general public by Audio or video source to record calls With your
Permission or covertly between them and your staff.
 
Dear Aylesbury Vale District Council,

This is a survey purely to establish the publics freedom to record
privately the organizations policy and advise on the subject

and your employees understanding of the laws in public office and with in
business.

Perhaps we could work with you to help develop the model that the rest of
the country follows?

Some local authorities have policies that breach criminal law  "Service
users should understand that Judges are highly unlikely

to accept covert recordings as evidence in court." is clearly wrong and
there are many cases of judges ruling the opposite, though

the normal protocol would be that a recording is transcribed and if there
is dispute a copy of the recording provided.

Heres a general link of the laws involved in the uk.

[1]http://www.freedomtalkradio.co.uk/uk-sur...

[2][IMG] [3]UK SURVEILLANCE LAWS & It Is not Ilegal to record public ...
www.freedomtalkradio.co.uk
Public interest is a term with a long history in traditional
political philosophy. The idea of transforming the interests of
many people into some notion of a common good is of course for
many people the central task of the whole political process.

1  Do you have any guidance or policy for the public or service users to
record calls when they speak to your staff

or call centres Do you Inform Users they can record.  If the answer is no
what is the reason for this please.

2 What do you do and what is your policy when a serious complaint against
a staff member is made when a person complains about wrong doing

and has evidence of foul play in your orginization will you accept
covertly or permission based Audio or video evidence in the case.

Do you Fully investigate under public interest laws and take note of any
criminal charges.

if the answer is no why not.

3 Are your staff the majority of them who answer public calls or when
meeting a member of public are staff aware of the policies

and the laws ref telephone recordings using the relevant laws laid down by
legistlation.  if the answer is no why not.

4 If you have no policy advice or framework for the above will you develop
a policy etc.

Will you  encourage the public to record a 2 way conversation if the
answer is no why not.

5 What are  your orginizations views on charging the public in foi
requests and data protection and subject access requests should their

information request be free.

what happens in a situation a benefit claimant or non waged person needs
information what do you do to help them or someone who has no spare
income.

is it fair if the public record you then they should  charge you for a
copy of the recording or video the same fee you charge them.
Any tips and comments will help the public understand the uks public
servants and business policies ref this subject.

I have looked for 4 weeks and cannot find this information in the public
domain or the www please do point me to your policies

regarding the above.

you are welcome to messsage me from the above link should you want to be a
whistleblower or have issues with publishing any of this content

and of course we can leave you as a anonmous reply should you wish but
remember the principles of being in public office.

The Public need to record all calls too many lies now its time for
honesty.

Your comments please

Yours faithfully,

John Jones  Researcher

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #523429 email]

Is [Aylesbury Vale District Council request email] the wrong address for Freedom of
Information requests to Aylesbury Vale District Council? If so, please
contact us using this form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Records, Aylesbury Vale District Council

Dear Mr Jones

 

Please accept our apologies that we have not been able to provide you with
a response by today's deadline.  Please note however there is a degree of
duplication between this request and FOI 7628, a response to which has
been sent to you today.

 

We would respectfully ask that we be granted another 20 working days to
consider the parts of this request that have not already been answered
under FOI 7628.

 

This means that you can expect to receive a response as soon as
possible and no later than 27 November 2018.

 

We should like to thank you for your patience and would like to apologise
for any inconvenience caused..

 

Kind regards

Francisca Harpur

Senior Support Officer

Freedom of Information, Environmental Information 

& Data Protection Requests

Business Strategy & Support
Aylesbury Vale District Council
The Gateway
Gatehouse Road
Aylesbury
Bucks 
HP19 8FF

Tel: 01296 585771

--------------------------------------------------------------------------

From: John Jones Researcher <[FOI #523429 email]>
Sent: Tuesday, October 2, 2018 02:19 PM
To: Records
Subject: Freedom of Information request - Allowing Service Users & The
general public by Audio or video source to record calls With your
Permission or covertly between them and your staff.
 
Dear Aylesbury Vale District Council,

This is a survey purely to establish the publics freedom to record
privately the organizations policy and advise on the subject

and your employees understanding of the laws in public office and with in
business.

Perhaps we could work with you to help develop the model that the rest of
the country follows?

Some local authorities have policies that breach criminal law  "Service
users should understand that Judges are highly unlikely

to accept covert recordings as evidence in court." is clearly wrong and
there are many cases of judges ruling the opposite, though

the normal protocol would be that a recording is transcribed and if there
is dispute a copy of the recording provided.

Heres a general link of the laws involved in the uk.

[1]http://www.freedomtalkradio.co.uk/uk-sur...

[2][IMG] [3]UK SURVEILLANCE LAWS & It Is not Ilegal to record public ...
www.freedomtalkradio.co.uk
Public interest is a term with a long history in traditional
political philosophy. The idea of transforming the interests of
many people into some notion of a common good is of course for
many people the central task of the whole political process.

1  Do you have any guidance or policy for the public or service users to
record calls when they speak to your staff

or call centres Do you Inform Users they can record.  If the answer is no
what is the reason for this please.

2 What do you do and what is your policy when a serious complaint against
a staff member is made when a person complains about wrong doing

and has evidence of foul play in your orginization will you accept
covertly or permission based Audio or video evidence in the case.

Do you Fully investigate under public interest laws and take note of any
criminal charges.

if the answer is no why not.

3 Are your staff the majority of them who answer public calls or when
meeting a member of public are staff aware of the policies

and the laws ref telephone recordings using the relevant laws laid down by
legistlation.  if the answer is no why not.

4 If you have no policy advice or framework for the above will you develop
a policy etc.

Will you  encourage the public to record a 2 way conversation if the
answer is no why not.

5 What are  your orginizations views on charging the public in foi
requests and data protection and subject access requests should their

information request be free.

what happens in a situation a benefit claimant or non waged person needs
information what do you do to help them or someone who has no spare
income.

is it fair if the public record you then they should  charge you for a
copy of the recording or video the same fee you charge them.
Any tips and comments will help the public understand the uks public
servants and business policies ref this subject.

I have looked for 4 weeks and cannot find this information in the public
domain or the www please do point me to your policies

regarding the above.

you are welcome to messsage me from the above link should you want to be a
whistleblower or have issues with publishing any of this content

and of course we can leave you as a anonmous reply should you wish but
remember the principles of being in public office.

The Public need to record all calls too many lies now its time for
honesty.

Your comments please

Yours faithfully,

John Jones  Researcher

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #523429 email]

Is [Aylesbury Vale District Council request email] the wrong address for Freedom of
Information requests to Aylesbury Vale District Council? If so, please
contact us using this form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Records, Aylesbury Vale District Council

Please accept our apologies that this response is late and for any
inconvenience caused.

To: Information Requester

 

RESPONSE TO INFORMATION REQUEST
This request was answered under the Freedom of Information (FOI) Act 2000

Thank you for your information request to Aylesbury Vale District Council
(AVDC).

As previously mentioned, there was a large degree of duplication between
your two FOI requests - this one and the one referenced FOI 7628.

With regard to questions 1, 4 and 5 - please refer to our previous
response.

Question 2: Any serious complaint against a member of staff would be dealt
with under the Council's disciplinary procedures

Question 3: Data not held

 

If you feel that your request has not been properly handled or if you are
dissatisfied with the outcome, you can request an internal review by
e-mailing us at [email address] or writing to us at the
address given below.

 

Please note that you have the right to make a complaint direct to the
Information Commissioner and details on how to do this are set out on the
Information Commissioner’s website:

[1]www.ico.org.uk 

 

The Information Commissioner, however, will normally expect a complainant
to have exhausted a public authority's internal review procedures first.

Copyright

The copyright in the material contained in this email (and any
attachments) is owned by Aylesbury Vale District Council unless otherwise
stated. The supply of documents under the Freedom of Information Act does
not give the person or organisation who receives them an automatic right
to re-use the documents in a way that would infringe copyright, for
example, by making multiple copies, publishing and issuing copies to the
public. Brief extracts of the material may be reproduced under the fair
dealing provisions of the Copyright, Designs and Patents Act 1988
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news. Authorisation to
re-use copyright material not owned by Aylesbury Vale District Council
should be sought from the copyright holders concerned. If in doubt, users
should contact us in the first instance.

 

Data Protection
AVDC is a Data Controller under the General Data Protection Regulation
(GDPR). We hold information for the purposes specified in our notification
to the Information Commissioner and may use this information for any of
them. We may receive information about you from other organisations, or we
may give information to them. If we do it will only be as the law permits,
to check the accuracy of information, to prevent fraud or detect crime, or
to protect public funds.

Kind regards

Francisca Harpur

Senior Support Officer

Freedom of Information, Environmental Information 

& Data Protection Requests

Business Strategy & Support
Aylesbury Vale District Council
The Gateway
Gatehouse Road
Aylesbury
Bucks 
HP19 8FF

Tel: 01296 585771

--------------------------------------------------------------------------

From: Records
Sent: Tuesday, October 30, 2018 06:04 PM
To: John Jones Researcher
Subject: Re: Freedom of Information request - Allowing Service Users & The
general public by Audio or video source to record calls With your
Permission or covertly between them and your staff. FOI 7600
 

Dear Mr Jones

 

Please accept our apologies that we have not been able to provide you with
a response by today's deadline.  Please note however there is a degree of
duplication between this request and FOI 7628, a response to which has
been sent to you today.

 

We would respectfully ask that we be granted another 20 working days to
consider the parts of this request that have not already been answered
under FOI 7628.

 

This means that you can expect to receive a response as soon as
possible and no later than 27 November 2018.

 

We should like to thank you for your patience and would like to apologise
for any inconvenience caused..

 

Kind regards

Francisca Harpur

Senior Support Officer

Freedom of Information, Environmental Information 

& Data Protection Requests

Business Strategy & Support
Aylesbury Vale District Council
The Gateway
Gatehouse Road
Aylesbury
Bucks 
HP19 8FF

Tel: 01296 585771

--------------------------------------------------------------------------

From: John Jones Researcher <[FOI #523429 email]>
Sent: Tuesday, October 2, 2018 02:19 PM
To: Records
Subject: Freedom of Information request - Allowing Service Users & The
general public by Audio or video source to record calls With your
Permission or covertly between them and your staff.
 
Dear Aylesbury Vale District Council,

This is a survey purely to establish the publics freedom to record
privately the organizations policy and advise on the subject

and your employees understanding of the laws in public office and with in
business.

Perhaps we could work with you to help develop the model that the rest of
the country follows?

Some local authorities have policies that breach criminal law  "Service
users should understand that Judges are highly unlikely

to accept covert recordings as evidence in court." is clearly wrong and
there are many cases of judges ruling the opposite, though

the normal protocol would be that a recording is transcribed and if there
is dispute a copy of the recording provided.

Heres a general link of the laws involved in the uk.

[2]http://www.freedomtalkradio.co.uk/uk-sur...

[3][IMG] [4]UK SURVEILLANCE LAWS & It Is not Ilegal to record public ...
www.freedomtalkradio.co.uk
Public interest is a term with a long history in traditional
political philosophy. The idea of transforming the interests of
many people into some notion of a common good is of course for
many people the central task of the whole political process.

1  Do you have any guidance or policy for the public or service users to
record calls when they speak to your staff

or call centres Do you Inform Users they can record.  If the answer is no
what is the reason for this please.

2 What do you do and what is your policy when a serious complaint against
a staff member is made when a person complains about wrong doing

and has evidence of foul play in your orginization will you accept
covertly or permission based Audio or video evidence in the case.

Do you Fully investigate under public interest laws and take note of any
criminal charges.

if the answer is no why not.

3 Are your staff the majority of them who answer public calls or when
meeting a member of public are staff aware of the policies

and the laws ref telephone recordings using the relevant laws laid down by
legistlation.  if the answer is no why not.

4 If you have no policy advice or framework for the above will you develop
a policy etc.

Will you  encourage the public to record a 2 way conversation if the
answer is no why not.

5 What are  your orginizations views on charging the public in foi
requests and data protection and subject access requests should their

information request be free.

what happens in a situation a benefit claimant or non waged person needs
information what do you do to help them or someone who has no spare
income.

is it fair if the public record you then they should  charge you for a
copy of the recording or video the same fee you charge them.
Any tips and comments will help the public understand the uks public
servants and business policies ref this subject.

I have looked for 4 weeks and cannot find this information in the public
domain or the www please do point me to your policies

regarding the above.

you are welcome to messsage me from the above link should you want to be a
whistleblower or have issues with publishing any of this content

and of course we can leave you as a anonmous reply should you wish but
remember the principles of being in public office.

The Public need to record all calls too many lies now its time for
honesty.

Your comments please

Yours faithfully,

John Jones  Researcher

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #523429 email]

Is [Aylesbury Vale District Council request email] the wrong address for Freedom of
Information requests to Aylesbury Vale District Council? If so, please
contact us using this form:
[5]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[7]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

John Jones Researcher

Dear Aylesbury Vale District Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Aylesbury Vale District Council's handling of my FOI request 'Allowing Service Users & The general public by Audio or video source to record calls With your Permission or covertly between them and your staff.'.

THIS IS LONG OVER DUE

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

John Jones Researcher

Records, Aylesbury Vale District Council

1 Atodiad

Dear Mr Jones

Thank you for your email.  We sent a response to your Freedom of
Information request on 11 December 2018.  We also sent you an apology for
sending it to you late.

I am attaching the response again.  Can you please confirm whether you are
requesting an internal review because you never received our reply?  Or
are you requesting an internal review because you were not satisfied with
our response?

Could you please confirm as it is not very clear from your message.  We
shall then have 20 working days from the receipt of the necessary
clarification in which to provide you with a response.

Kind regards

Francisca Harpur

Senior Support Officer

Freedom of Information, Environmental Information 

& Data Protection Requests

Business Strategy & Support
Aylesbury Vale District Council
The Gateway
Gatehouse Road
Aylesbury
Bucks 
HP19 8FF

Tel: 01296 585771

--------------------------------------------------------------------------

From: John Jones Researcher <[FOI #523429 email]>
Sent: Monday, January 7, 2019 11:18 AM
To: Records
Subject: Internal review of Freedom of Information request - Allowing
Service Users & The general public by Audio or video source to record
calls With your Permission or covertly between them and your staff.
 
Dear Aylesbury Vale District Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Aylesbury Vale District
Council's handling of my FOI request 'Allowing Service Users & The general
public by Audio or video source to record calls With your Permission or
covertly between them and your staff.'.

THIS IS LONG OVER DUE

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://www.whatdotheyknow.com/request/a...

[2][IMG] [3]Allowing Service Users & The general public by Audio or video
source to record calls With your Permission or covertly between
them and your staff. - a Freedom of Information request to
Aylesbury Vale District Council - WhatDoTheyKnow
www.whatdotheyknow.com
Dear Aylesbury Vale District Council, This is a survey purely to
establish the publics freedom to record privately the
organizations policy and advise on the subject and your employees
understanding of the laws in public office and with in business.
Perhaps we could work with you to help develop the ...

Yours faithfully,

John Jones  Researcher

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #523429 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[5]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Records, Aylesbury Vale District Council

1 Atodiad

Dear Mr Jones

 

According to our records, we never heard back from you with regard to our
request for clarification.  We are therefore closing your request.

 

However, you are obviously welcome to re-submit your request along with
the necessary clarification at any time, in which case we would re-open
your request and process it within 20 working days.

Kind regards

Francisca Harpur

Information Compliance Officer

Corporate Governance

Business Strategy & Support

Aylesbury Vale District Council
The Gateway
Gatehouse Road
Aylesbury
Bucks 
HP19 8FF

Tel: 01296 585771

--------------------------------------------------------------------------

From: Records
Sent: Monday, January 7, 2019 04:17 PM
To: John Jones Researcher
Subject: FOI 7600
 

Dear Mr Jones

Thank you for your email.  We sent a response to your Freedom of
Information request on 11 December 2018.  We also sent you an apology for
sending it to you late.

I am attaching the response again.  Can you please confirm whether you are
requesting an internal review because you never received our reply?  Or
are you requesting an internal review because you were not satisfied with
our response?

Could you please confirm as it is not very clear from your message.  We
shall then have 20 working days from the receipt of the necessary
clarification in which to provide you with a response.

Kind regards

Francisca Harpur

Senior Support Officer

Freedom of Information, Environmental Information 

& Data Protection Requests

Business Strategy & Support
Aylesbury Vale District Council
The Gateway
Gatehouse Road
Aylesbury
Bucks 
HP19 8FF

Tel: 01296 585771

--------------------------------------------------------------------------

From: John Jones Researcher <[FOI #523429 email]>
Sent: Monday, January 7, 2019 11:18 AM
To: Records
Subject: Internal review of Freedom of Information request - Allowing
Service Users & The general public by Audio or video source to record
calls With your Permission or covertly between them and your staff.
 
Dear Aylesbury Vale District Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Aylesbury Vale District
Council's handling of my FOI request 'Allowing Service Users & The general
public by Audio or video source to record calls With your Permission or
covertly between them and your staff.'.

THIS IS LONG OVER DUE

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://www.whatdotheyknow.com/request/a...

[2][IMG] [3]Allowing Service Users & The general public by Audio or video
source to record calls With your Permission or covertly between
them and your staff. - a Freedom of Information request to
Aylesbury Vale District Council - WhatDoTheyKnow
www.whatdotheyknow.com
Dear Aylesbury Vale District Council, This is a survey purely to
establish the publics freedom to record privately the
organizations policy and advise on the subject and your employees
understanding of the laws in public office and with in business.
Perhaps we could work with you to help develop the ...

Yours faithfully,

John Jones  Researcher

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #523429 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[5]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir