Allowing Service Users & The general public by Audio or video source to record calls With your Permission or covertly between them and your staff.

Roedd y cais yn llwyddiannus.

John Jones Researcher

Dear Arun District Council,

This is a survey purely to establish the publics freedom to record privately the organizations policy and advise on the subject

and your employees understanding of the laws in public office and with in business.

Perhaps we could work with you to help develop the model that the rest of the country follows?

Some local authorities have policies that breach criminal law "Service users should understand that Judges are highly unlikely

to accept covert recordings as evidence in court." is clearly wrong and there are many cases of judges ruling the opposite, though

the normal protocol would be that a recording is transcribed and if there is dispute a copy of the recording provided.

Heres a general link of the laws involved in the uk.

http://www.freedomtalkradio.co.uk/uk-sur...

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please.

2 What do you do and what is your policy when a serious complaint against a staff member is made when a person complains about wrong doing

and has evidence of foul play in your orginization will you accept covertly or permission based Audio or video evidence in the case.

Do you Fully investigate under public interest laws and take note of any criminal charges.

if the answer is no why not.

3 Are your staff the majority of them who answer public calls or when meeting a member of public are staff aware of the policies

and the laws ref telephone recordings using the relevant laws laid down by legistlation. if the answer is no why not.

4 If you have no policy advice or framework for the above will you develop a policy etc.

Will you encourage the public to record a 2 way conversation if the answer is no why not.

5 What are your orginizations views on charging the public in foi requests and data protection and subject access requests should their

information request be free.

what happens in a situation a benefit claimant or non waged person needs information what do you do to help them or someone who has no spare income.

is it fair if the public record you then they should charge you for a copy of the recording or video the same fee you charge them.
Any tips and comments will help the public understand the uks public servants and business policies ref this subject.

I have looked for 4 weeks and cannot find this information in the public domain or the www please do point me to your policies

regarding the above.

you are welcome to messsage me from the above link should you want to be a whistleblower or have issues with publishing any of this content

and of course we can leave you as a anonmous reply should you wish but remember the principles of being in public office.

The Public need to record all calls too many lies now its time for honesty.

Your comments please

Yours faithfully,

John Jones Researcher

Infomanagement, Arun District Council

Dear Mr Jones

 

Thank you for your Information Request received on 2 October
2018.                  

 

REQUEST:

 

This is a survey purely to establish the publics freedom to record
privately the organizations policy and advise on the subject and your
employees understanding of the laws in public office and within business.

 

Perhaps we could work with you to help develop the model that the rest of
the country follows?

 

Some local authorities have policies that breach criminal law  "Service
users should understand that Judges are highly unlikely to accept covert
recordings as evidence in court." is clearly wrong and there are many
cases of judge’s ruling the opposite, though

 

the normal protocol would be that a recording is transcribed and if there
is dispute a copy of the recording provided.

 

Here’s a general link of the laws involved in the uk.

 

[1]http://www.freedomtalkradio.co.uk/uk-sur...

 

 

 

1  Do you have any guidance or policy for the public or service users to
record calls when they speak to your staff  or call centres Do you Inform
Users they can record.  If the answer is no what is the reason for this
please.

 

2 What do you do and what is your policy when a serious complaint against
a staff member is made when a person complains about wrong doing and has
evidence of foul play in your organization will you accept covertly or
permission based Audio or video evidence in the case.

 

Do you Fully investigate under public interest laws and take note of any
criminal charges.

 

if the answer is no why not.

 

 

3 Are your staff the majority of them who answer public calls or when
meeting a member of public are staff aware of the policies and the laws
ref telephone recordings using the relevant laws laid down by
legislation.  if the answer is no why not.

 

4 If you have no policy advice or framework for the above will you develop
a policy etc.   Will you  encourage the public to record a 2 way
conversation if the answer is no why not.

 

5 What are your organizations views on charging the public in foi requests
and data protection and subject access requests should their information
request be free.

 

what happens in a situation a benefit claimant or non-waged person needs
information what do you do to help them or someone who has no spare
income.

 

is it fair if the public record you then they should  charge you for a
copy of the recording or video the same fee you charge them.

 

Any tips and comments will help the public understand the uks public
servants and business policies ref this subject.

 

I have looked for 4 weeks and cannot find this information in the public
domain or the www please do point me to your policies regarding the above.

 

 

RESPONSE:

 

1.            Arun District Council does not have any guidance or policy
for the public or service users to record calls.                

 

                Calls are recorded and customers can obtain a copy of the
recording.

 

2.            Complaints about a Council service which can include a
complaint about a member of staff can be made through the Council’s
complaints procedure which you can find out more about here:  
[2]https://www.arun.gov.uk/corporate-compla...

 

                Complaints can also be made under the Council’s
Whistleblowing Policy to the Internal Audit team.  You can find out more
about Internal Audit’s role and view the Whistleblowing Policy from this
link:    [3]https://www.arun.gov.uk/internal-audit

 

3.            Council staff who answer the calls are aware of the Councils
policies surrounding telephone recordings.

               

                The policies comply with Legislation.

 

4.            The Council has policies as stated in the answer to question
3 but do not see any reason to encourage the public to make their own
recordings when they can request a copy of the recording from the Council.

 

5.            The Council only charges for FOI requests where we need to
recover communication costs, such as photocopying, printing and postage. 
Each request is considered on a case by case         basis to determine
whether any such costs would apply.    This approach is confirmed in the
Information Commissioner Office’s guidance:

 

[4]https://ico.org.uk/for-organisations/gui...

 

                For subject access requests, the law changed with the
introduction of the General Data Protection Regulation on 25 May 2018 and
in most cases no fee can be charged. 

 

 

If you are dissatisfied with the way your request for information has been
handled, you can write asking for a review of the Council’s response,
within the next two months, to the Information Management Team at: Arun
District Council, Arun Civic Centre, Maltravers Road, Littlehampton, West
Sussex, BN17 5LF (email [5][Arun District Council request email]).

 

If, having exhausted our review procedure, you remain dissatisfied with
the handling of your request or complaint, you will have a right to appeal
to the Information Commissioner at: The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (telephone: 0303
123 1113; website [6]www.ico.org.uk).  There is no charge for making an
appeal.

 

Yours sincerely,

 

 

Information Management Team

Arun District Council

 

 

 

+------------------------------------------------------------------------+
| Information Management Team  |  [7]Arun District Council | |
| Location: Second Floor , |
| |
| Arun Civic Centre, Maltravers Road, Littlehampton, BN17 5LF |
| |
| Internal: 37709 | External: +44 (0) 1903 737709 | E-mail: |
| [8][Arun District Council request email] |
| |
| Visit Arun's web site at [9]www.arun.gov.uk  P Save the environment - |
| think before you print. |
+------------------------------------------------------------------------+

 

 

 

[10]http://www.arun.gov.uk 
DX 57406 Littlehampton
You can view Arun District Council’s Privacy Policy from 
https://www.arun.gov.uk/privacy-policy

Important Notice This e-mail is intended exclusively for the addressee and
may contain information that is confidential and/or privileged. If you are
not the intended recipient (or authorised to receive it for the
addressee), please notify the sender and delete the e-mail immediately;
using, copying, or disclosing it to anyone else, is strictly prohibited
and may be unlawful. Any views, opinions or options presented are solely
those of the author and do not necessarily represent those of Arun
District Council. The information in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000, therefore we cannot
guarantee that we will not provide the whole or part of this e-mail to a
third party. The Council reserves the right to monitor e-mails in
accordance with relevant legislation. Whilst outgoing e-mails are checked
for viruses, we cannot guarantee this e-mail is virus-free or has not been
intercepted or changed and we do not accept liability for any damage
caused. Any reference to "e-mail" in this disclaimer includes any
attachments.
**********************************************************************

References

Visible links
1. http://www.freedomtalkradio.co.uk/uk-sur...
2. https://www.arun.gov.uk/corporate-compla...
3. https://www.arun.gov.uk/internal-audit
4. https://ico.org.uk/for-organisations/gui...
5. mailto:[Arun District Council request email]
6. http://www.ico.org.uk/
7. http://www.arun.gov.uk/
8. mailto:[Arun District Council request email]
9. blocked::blocked::http://www.arun.gov.uk/ blocked::http://www.arun.gov.uk/
file:///tmp/blocked::http:/www.arun.gov.uk/
10. http://www.arun.gov.uk/

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org