Advice services for Deaf people in BSL

Roedd y cais yn llwyddiannus.

To Whom It May Concern:

Under the terms of the Freedom of Information Act, could you please tell me if your council provides, commissions or funds an information, advice and guidance service specifically for Deaf residents, in British Sign Language (BSL), and that:

(a) If yes, can you supply contact details for who provides this service; and
(b) If not, what arrangements are in place to ensure Deaf people are able to access advice on an equal basis to hearing residents.

Yours faithfully

Neil Andrews

Contact Harlow, Harlow District Council

1 Atodiad

Thank you for contacting Harlow Council.

We are dealing with a very high volume of enquiries due to the impact of the Corona Virus. This means it will take longer than normal for you to get a reply.

All emails received will be dealt with in priority order and you will then receive a response stating who your email has been passed to.

Further information can be found at www.harlow.gov.uk

Please be patient during this period and we will come back to you as soon as we can.

If reporting an emergency, please call 01279 446666 for assistance.
Harlow Council, Civic Centre, The Water Gardens, Harlow, Essex, CM20 1WG

Visit our website www.harlow.gov.uk<http://www.harlow.gov.uk/>
Follow us on twitter @HarlowCouncil<https://twitter.com/HarlowCouncil>

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information on how we collect, use and protect personal information generally, as well as your rights as a data subject please view our main privacy notice on our website:
http://www.harlow.gov.uk/privacy-notice

This E-Mail and any attachments are intended for the addressee only, and may contain confidential or privileged information. If you are not, or suspect you are not, the intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this E-Mail in error please notify us immediately and delete this E-Mail and any attachments. Please note that although this message has been checked for viruses, we cannot guarantee that this message or any attachment is virus free or has not been intercepted or amended. The information contained in this E-Mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this E-Mail and your reply cannot be guaranteed. The views of the author may not necessarily reflect those of the Council. All communications sent to or from the Council may be subject to recording and / or monitoring in accordance with relevant legislation.

Joanna Cotterill, Harlow District Council

Dear Neil                             

Your Freedom of Information request has been logged under reference RFI236006640
Due to the current Coronavirus outbreak, we may be unable to reply to your request within the statutory timescale.  However, we will continue to try to respond to your request within 20 working days but this will depend on service provision across the council effecting our ability to respond. We hope that you understand any unavoidable delays.

Please quote the above reference number should you require any further information. 

How will we use your personal information?
Harlow Council will process the personal information you have provided under Article 6(1)(b) of the General Data Protection Regulation 2016/679 (GDPR) for the purposes of processing this request for information. The information is also used to compile statistics for use by Harlow Council, however, this does not include information that will identify you as an individual.

Although it is not our intention to collect any other personal information and/or sensitive personal information (e.g. in respect of race or ethnic origin; political opinions; religious or similar beliefs; physical or mental health or condition; sexual history or orientation; trade union membership), you may provide information of this type inadvertently in your response(s) to particular areas of this form (for example Part 5 ‘Do you have any special needs when viewing the information or in what format it is provided?’). Any sensitive personal information collected will be kept confidential and secure and will not be shared with any third parties.

Who will we share your personal information with?
Your information will be shared with the relevant departments of Harlow Council in order to provide the information you have requested.  Your information will also be shared where the Council is under a legal obligation to do so, for example between our services and with other official organisations, such as the Police and other government bodies.

How long will we keep your information?
Records relating to this request for information will be retained for three years from the date of the last action.

For more information on how we collect, use and protect personal information generally, as well as your rights as a data subject please view our main privacy notice on our website by visiting http://www.harlow.gov.uk/privacy-notice 

If you do not have online access a paper copy of our main privacy notice can be provided by contacting us on the details provided below.

Best wishes,

Contact Harlow

Harlow Council, Civic Centre, The Water Gardens, Harlow, Essex, CM20 1WG
Contact Harlow - 01279 446655 

Visit our website www.harlow.gov.uk          

Follow us on twitter @HarlowCouncil

National coronavirus (COVID-19) situation
We are continuing to run essential services at this time and our service provision continues to be reviewed as government guidance changes. The latest service updates and information on how we are supporting residents and businesses at this time can be found on our coronavirus webpage www.harlow.gov.uk/coronavirus

If you have been impacted by the coronavirus outbreak you can phone our Community Hub on 01279 927005. The hub can help you access food, prescriptions and help you find other support.

The latest government public health advice on what you need to do can be read on the government’s website www.gov.uk/coronavirus

dangos adrannau a ddyfynnir

Maisy Treacher, Harlow District Council

2 Atodiad

Dear Mr Andrews,

 

Please find attached Harlow Council’s response to your recent Freedom of
Information request, made under the Freedom of Information Act 2000.

 

Kind regards,

 

Maisy Treacher
CILEx Development Post

 

Tel: 01279 446053

Alternative Contacts:

[1][email address]

[2][email address]

 

Please note Harlow District Council’s Legal Department does not accept
service of any documents via fax.

 

National coronavirus (COVID-19) situation

We are continuing to provide services during the coronavirus outbreak that
our residents and businesses need. Most services are running as normal
with the majority of our staff working from home. Our teams are working to
respond to enquiries as quickly as they can, but you might experience a
longer delay than usual when contacting our teams.

The latest service updates and information for residents and
businesses can be found on our coronavirus
webpage [3]www.harlow.gov.uk/coronavirus

 

The latest government public health advice on what you can and cannot do
and how you can protect yourself and others can be found
at [4]www.gov.uk/coronavirus

 

Visit our website [5]www.harlow.gov.uk

Follow us on twitter @HarlowCouncil

 

Harlow Council, Civic Centre, The Water Gardens, Harlow, Essex, CM20 1WG

 

[6]cid:image001.png@01D130DF.E253FB90

 

 

This E-Mail and any attachments are intended for the addressee only, and
may contain confidential or privileged information. If you are not, or
suspect you are not, the intended recipient, you must not copy, distribute
or take any action in reliance on it. If you have received this E-Mail in
error please notify us immediately and delete this E-Mail and any
attachments. Please note that although this message has been checked for
viruses, we cannot guarantee that this message or any attachment is virus
free or has not been intercepted or amended. The information contained in
this E-Mail may be subject to public disclosure under the Freedom of
Information Act 2000. Unless the information is legally exempt from
disclosure, the confidentiality of this E-Mail and your reply cannot be
guaranteed. The views of the author may not necessarily reflect those of
the Council. All communications sent to or from the Council may be subject
to recording and / or monitoring in accordance with relevant legislation.

 

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.harlow.gov.uk/coronavirus
4. http://www.gov.uk/coronavirus
5. http://www.harlow.gov.uk/