Adult Social Care Case Management System

Craig White made this Rhyddid Gwybodaeth request to Cyngor Sir Fynwy as part of a batch sent to 147 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Monmouthshire County Council,

I am writing to you under the Freedom of Information Act 2000 to request the following information.

Please could you provide the necessary information in relation to the following questions for Adult Social Care:

Q1. Which IT system are you using in the department specifically as a core case management system and any other supporting software holding information on individuals supported by your adults care services? Please provide the name of system and supplier.

Q2. For each system identified in Q1, please could you let us know when each of these systems were first implemented and associated cost per year? Please breakdown the total cost of each into licence fees, annual support, professional services (training, implementation, consulting etc).

Q3. For each system identified in Q1 please could you let us know what the length of the current contract is and the date the contract ends?

Please return your response by providing the answers as per the below:

System Name:
Supplier:
Length of Current Contract (years):
Current Contract Start Date:
Current Contract End Date:
Annual Licence Fee:
Annual Professional Services or other additional costs:
Annual Support and Maintenance:

Please let me know if you need any clarification.

I look forward to receiving your response.

Yours faithfully,

Michelle Pearson.

MCC - Freedom of Information, Cyngor Sir Fynwy

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Diolch am eich e-bost. Mae’r e-bost yma yn cadarnhau ein bod wedi derbyn
eich e-bost chi.   

  

Mae’r mewnflwch Rhyddid Gwybodaeth yma yn cael ei fonitro rhwng dydd Llun
a dydd Gwener, ac eithrio ar Ŵyl y Banc. Bydd ceisiadau  Rhyddid
Gwybodaeth yn cael eu cofrestru ar ein system y diwrnod ar ôl i ni eu
derbyn. Byddwn yn prosesu pob gohebiaeth arall cyn gynted ag y medrwn.   

  

  

Ffurflen Ar-lein 

Mae [6]ffurflen ar-lein gennym hefyd sydd yn awtomeiddio’r broses o
brosesu eich cais. Bydd hyn yn eich cofrestru chi ar ein system a byddwch
yn derbyn diweddariadau am eich cais drwy gyfrwng e-bost.   

  

Helpu’ch hunan 

Rydym yn cyhoeddi rhai o’n ceisiadau mwyaf cyffredin ar ein [7]Cofnod
Datgeliadau. Yno, byddwch yn dod o hyd i wybodaeth am: 

·        Claddedigaethau Iechyd Cyhoeddus (mynwentydd) 

·        Tipio anghyfreithlon 

·        Cwynion am sŵn  

A mwy.  

  

Fel arall, efallai ei fod yn werth gwirio’r Ceisiadau Rhyddid Gwybodaeth
sydd eisoes wedi eu cyflwyno drwy gyfrwng [8]What Do They Know. 

  

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Pan eich bod yn cyflwyno eich Cais Rhyddid Gwybodaeth, rydym yn cofnodi
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system gwybodaeth cwsmeriaid ‘Fy Sir Fynwy’. Ewch i’n [9]Polisi
Preifatrwydd a’n [10]Gwefan Cwcis am wybodaeth bellach.  

 

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ffonio 01633 644644. Cafodd y neges e-bost yma sgan firws gan Microsoft
Exchange Online Protection . Mae’r Cyngor yn croesawu gohebiaeth yn
Gymraeg, Saesneg neu yn y ddwy iaith. Byddwn yn cyfathrebu â chi yn ôl
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preifatrwydd: Os ydych wedi gofyn am wasanaeth neu wybodaeth gennym,
byddwn yn cofnodi eich data ar gyfer dibenion prosesu a chaiff hyn ei gadw
yn ein system gwybodaeth cwsmeriaid Fy Sir Fynwy. I gael gwybodaeth
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Cyngor Sir Fynwy

┌───┬────────────────────────────────────────────────────────────────────┐
│ │   │
│ │ │
│ │ │
│ │   │
│ │ │
│ │ ┌────────────────────────────────────────────────────────────────┐ │
│ │ │   │ │
│ │ │ │ │
│ │ │ Hi, │ │
│ │ │ │ │
│ │ │ Thank you for your email. This email is confirmation of │ │
│ │ │ receipt.   │ │
│ │ │ │ │
│ │ │ The Freedom of Information inbox is monitored Monday to │ │
│ │ │ Friday, with the exception of Bank Holidays. Freedom of │ │
│ │ │ Information requests will be registered on our system the │ │
│ │ │ working day after we receive it. We will process all other │ │
│ │ │ correspondence as soon as we are able.  │ │
│ │ │ │ │
│ │ │ We are still working at recovering a backlog following Covid │ │
│ │ │ related lockdowns in which many of our staff, including our │ │
│ │ │ Freedom of Information team, were either redeployed or │ │
│ │ │ directly affected by Covid. However, we endeavour to respond │ │
│ │ │ to your requests within the 20 working days as stipulated by │ │
│ │ │ the Freedom of Information Act 2000.  │ │
│ │ │   │ │
│ │ │ Help yourself  │ │
│ │ │ │ │
│ │ │ We publish some of our common requests on our [1]Disclosure │ │
│ │ │ Log.    │ │
│ │ │ │ │
│ │ │ How we handle your data │ │
│ │ │ When you submit your Freedom of Information Request, we │ │
│ │ │ record your data for the purposes of processing your │ │
│ │ │ request. This is held on our ‘My Monmouthshire’ customer │ │
│ │ │ information system. Please see our [2]Privacy │ │
│ │ │ Policy and [3]Website Cookies for further information.  │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│   │ │ Many thanks, │ │
│ │ │ │ │
│ │ │ Freedom of Information │ │
│ │ │ │ │
│ │ │ Monmouthshire County Council │ │
│ │ │ │ │
│ │ │  │ │
│ │ └────────────────────────────────────────────────────────────────┘ │
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│ │ email [8][email address] │
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References

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Cyngor Sir Fynwy

┌───┬────────────────────────────────────────────────────────────────────┐
│ │   │
│ │ │
│ │ │
│ │   │
│ │ │
│ │ ┌────────────────────────────────────────────────────────────────┐ │
│ │ │   │ │
│ │ │ │ │
│ │ │ Hi Michelle, │ │
│ │ │ │ │
│ │ │ I refer to your request under the Freedom of Information Act │ │
│ │ │ 2000. │ │
│ │ │ │ │
│ │ │ You asked:  │ │
│ │ │ │ │
│ │ │ Q1. Which IT system are you using in the department │ │
│ │ │ specifically as a core case management system and any other │ │
│ │ │ supporting software holding information on individuals │ │
│ │ │ supported by your adults care services? Please provide the │ │
│ │ │ name of system and supplier. │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ Q2. For each system identified in Q1, please could you let │ │
│ │ │ us know when each of these systems were first implemented │ │
│ │ │ and associated cost per year? Please breakdown the total │ │
│ │ │ cost of each into licence fees, annual support, professional │ │
│ │ │ services (training, implementation, consulting etc). │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ Q3. For each system identified in Q1 please could you let us │ │
│ │ │ know what the length of the current contract is and the date │ │
│ │ │ the contract ends? │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ The response to your request is as follows: │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ Q1. Which IT system are you using in the department │ │
│ │ │ specifically as a core case management system and any other │ │
│ │ │ supporting software holding information on individuals │ │
│ │ │ supported by your adults care services? Please provide the │ │
│ │ │ name of system and supplier. │ │
│ │ │ │ │
│ │ │ Flo for Adults Case Management which is a self build using │ │
│ │ │ open source architecture   │ │
│ │ │ │ │
│ │ │ Access People Planner for Direct Care Services │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ Q2. For each system identified in Q1, please could you let │ │
│ │ │ us know when each of these systems were first implemented │ │
│ │ │ and associated cost per year? Please breakdown the total │ │
│ │ │ cost of each into licence fees, annual support, professional │ │
│ │ │ services (training, implementation, consulting etc). │ │
│ │ │ │ │
│ │ │ Flo implemented in June 2015 each year we allow £30,000 pa │ │
│ │ │ maintenance and development costs (which would come under │ │
│ │ │ professional services as we hire a developer)   │ │
│ │ │ │ │
│ │ │ PP implemented in April 2019 and annual fee for 2022/2023 is │ │
│ │ │ £35,327   │ │
│ │ │ │ │
│ │ │     │ │
│ │ │ │ │
│ │ │ Q3. For each system identified in Q1 please could you let us │ │
│ │ │ know what the length of the current contract is and the date │ │
│ │ │ the contract ends? │ │
│ │ │ │ │
│ │ │ FLO NA as it is self-build on open source architecture   │ │
│ │ │ │ │
│ │ │ Contract extended up to 31.03.2024.   │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ If you are dissatisfied with the way the Council has handled │ │
│ │ │ your request for information, you can request a review by │ │
│ │ │ e-mail to [1][email address] or by │ │
│   │ │ writing to: │ │
│ │ │ │ │
│ │ │ Freedom of Information │ │
│ │ │ │ │
│ │ │ Monmouthshire County Council │ │
│ │ │ │ │
│ │ │ County Hall │ │
│ │ │ │ │
│ │ │ The Rhadyr │ │
│ │ │ │ │
│ │ │ Usk │ │
│ │ │ │ │
│ │ │ NP15 1GA │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ Any requests for an Internal Review should be made within 40 │ │
│ │ │ working days of receiving your response. More information │ │
│ │ │ can be found on our Freedom of Information web page under │ │
│ │ │ [2]Internal Reviews. │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ If you remain dissatisfied with the handling of your │ │
│ │ │ request, you have a right to appeal to the Information │ │
│ │ │ Commissioner at: │ │
│ │ │ │ │
│ │ │ Information Commissioner’s Office │ │
│ │ │ │ │
│ │ │ 2nd Floor Churchill House │ │
│ │ │ │ │
│ │ │ Churchill Way Cardiff  │ │
│ │ │ │ │
│ │ │ CF10 2HH  │ │
│ │ │ │ │
│ │ │ Telephone: 0330 414 6421 / Email: [email address] │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │ There is no charge for making an appeal. │ │
│ │ │ │ │
│ │ │ With kind regards, │ │
│ │ │ │ │
│ │ │ Freedom of Information │ │
│ │ │ │ │
│ │ │ Monmouthshire County Council │ │
│ │ │ │ │
│ │ │   │ │
│ │ │ │ │
│ │ │  │ │
│ │ └────────────────────────────────────────────────────────────────┘ │
│ │ │
│ │   │
│ │ │
│ │ Please note: this is an automated email, do not reply to this │
│ │ email address. │
│ │ │
│ │   │
│ │ [3]Login Portal | [4]News | [5]Privacy Notice │
│ │   │
│ │ │
│ │ To view your customer details and submissions, please use │
│ │ the Login Portal link located directly above this message. │
│ │ │
│ │ For more information, visit us at [6]www.monmouthshire.gov.uk or │
│ │ email [7][email address] │
│ │ │
│ │ You are receiving this email because you have requested a service │
│ │ or information from us and we use My Monmouthshire as a customer │
│ │ service tool to administer this request. You can withdraw your │
│ │ information at any time by de-registering. However, if you receive │
│ │ multiple services from Monmouthshire County Council such as Tip │
│ │ Bookings this will mean you will need to re-register to continue │
│ │ to receive these services. If you have paid for and receive garden │
│ │ waste collections, this will remove any contract information we │
│ │ hold against the address therefore the service will not continue. │
│ │ If you wish to continue to remove all your details, please │
│ │ [8]de-register here. You may continue to submit requests │
│ │ anonymously; however, we will be unable to feedback any updates on │
│ │ progress. │
│ │ │
│ │   │
│ │ │
│ │   │
└───┴────────────────────────────────────────────────────────────────────┘

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