Accommodation complaints

The request was successful.

Hello,
I hope whoever is reading this is keeping well.
This is a request for information under the FOI Act 2000.
Please could you answer the questions for the academic year of 2020/21.
1) How many complaints/reports from undergraduates regarding issues with their university accommodation (for example, but not limited to: halls, university owned accommodation) did your residential services or student living team receive over the requested period?
Issues include but are not limited to: asbestos, mould, vermin/pests, broken heating systems, biocides, lead, carbon monoxide and fuel combustion products.
Please can you break down the response to Q1 into the date the issue was reported/complained about, the type of issue- as exampled above- that was reported/complained about and the date the issue was resolved (for example, if vermin was reported, what day did pest control contractors visit the accommodation to get rid of the pests).
2) How much money did your university pay in compensation which related to the accommodation complaints identified in Q1. How many of the accommodation complaints identified in Q1 were upheld?
3) If there is time under the act, please can you send me all the correspondence (likely, but not limited to, email from the student) - with all personal or potentially identifiable information redacted- sent to the residential services/accommodation manager complaining about the accommodation over the requested period. Can you limit this to complaints which resulted in compensation being paid out/awarded to the student.
Best,
Yohannes Lowe

Records Management, University of Edinburgh

We would like to acknowledge that we have received your email. The
University’s working arrangements are affected by the Coronavirus outbreak
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References

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4. https://www.ed.ac.uk/records-management/...

recordsmanagement@ed.ac.uk,

Dear Yohannes Lowe

Thank you for your email of the 5th August requesting information about
University accommodation complaints.

As explained in our acknowledgement message, the University's working
arrangements are affected by the Covid-19 pandemic. Unfortunately, I am
currently unable to tell you exactly when you will receive a response to
your request. However, I can confirm that it is actively being progressed
and that we are making all efforts to respond to your request promptly.
The [1]Scottish Information Commissioner's Office has issued a statement
about requests during the Covid-19 pandemic which you may find helpful.

If you are unhappy with the way the University has handled your request,
you do have the right to ask the University to conduct an internal review
of the reasons for the delay. The [2]Scottish Information Commissioner's
guidance about this during the Covid-19 pandemic is available on their
website. If you wish to submit a review request you should write to the
Records Management Section (using this email address), describing the
original request, explaining your grounds for dissatisfaction, and
including an address for correspondence. When the review process is
complete, if you are still dissatisfied, you may use the Scottish
Information Commissioner's guidance on making an appeal to make an appeal
to the Commissioner.

The [3]University of Edinburgh's request privacy notice, which describes
how we use the information you have supplied about yourself and your
request, is published on the University website.

Yours sincerely

Celia Jenkins

Records Management

References

Visible links
1. http://www.itspublicknowledge.info/home/...
2. http://www.itspublicknowledge.info/YourR...
3. https://www.ed.ac.uk/records-management/...

recordsmanagement@ed.ac.uk,

Dear Yohannes Lowe

Thank you for your email of the 5th August requesting information about
University accommodation complaints.

As explained in our acknowledgement message, the University's working
arrangements are affected by the Covid-19 pandemic. Unfortunately, I am
currently unable to tell you exactly when you will receive a response to
your request. However, I can confirm that it is actively being progressed
and that we are making all efforts to respond to your request promptly.
The [1]Scottish Information Commissioner's Office has issued a statement
about requests during the Covid-19 pandemic which you may find helpful.

If you are unhappy with the way the University has handled your request,
you do have the right to ask the University to conduct an internal review
of the reasons for the delay. The [2]Scottish Information Commissioner's
guidance about this during the Covid-19 pandemic is available on their
website. If you wish to submit a review request you should write to the
Records Management Section (using this email address), describing the
original request, explaining your grounds for dissatisfaction, and
including an address for correspondence. When the review process is
complete, if you are still dissatisfied, you may use the Scottish
Information Commissioner's guidance on making an appeal to make an appeal
to the Commissioner.

The [3]University of Edinburgh's request privacy notice, which describes
how we use the information you have supplied about yourself and your
request, is published on the University website.

Yours sincerely

Celia Jenkins

Records Management

References

Visible links
1. http://www.itspublicknowledge.info/home/...
2. http://www.itspublicknowledge.info/YourR...
3. https://www.ed.ac.uk/records-management/...

recordsmanagement@ed.ac.uk,

1 Attachment

Dear Yohannes Lowe

Thank you for your email of 5 August 2021 requesting information. Please
find the University's response attached.

Yours sincerely

Celia Jenkins

Records Management Section
University of Edinburgh
Old College
South Bridge
Edinburgh
EH8 9YL

[1]https://www.ed.ac.uk/records-management

References

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