Accommodation complaints

The request was successful.

Hello,
I hope whoever is reading this is keeping well.
This is a request for information under the FOI Act 2000.
Please could you answer the questions for the academic year of 2020/21.
1) How many complaints/reports from undergraduates regarding issues with their university accommodation (for example, but not limited to: halls, university owned accommodation) did your residential services or student living team receive over the requested period?
Issues include but are not limited to: asbestos, mould, vermin/pests, broken heating systems, biocides, lead, carbon monoxide and fuel combustion products.
Please can you break down the response to Q1 into the date the issue was reported/complained about, the type of issue- as exampled above- that was reported/complained about and the date the issue was resolved (for example, if vermin was reported, what day did pest control contractors visit the accommodation to get rid of the pests).
2) How much money did your university pay in compensation which related to the accommodation complaints identified in Q1. How many of the accommodation complaints identified in Q1 were upheld?
3) If there is time under the act, please can you send me all the correspondence (likely, but not limited to, email from the student) - with all personal or potentially identifiable information redacted- sent to the residential services/accommodation manager complaining about the accommodation over the requested period. Can you limit this to complaints which resulted in compensation being paid out/awarded to the student.
Best,
Yohannes Lowe

Freedom of Information Enquiries,

1 Attachment

Dear Mr Lowe

 

The University acknowledges receipt of your request and will get back to
you as soon as possible. 

The Freedom of Information Team will contact you if we require any further
information.

 

Yours sincerely

 

Yours Sincerely,

Lynsey Green

 

 

Lynsey Green 
Information Compliance Officer | Department of Governance 
Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,Scotland,
United Kingdom

[1]Description: Description:
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Freedom of Information Enquiries,

2 Attachments

Dear Mr Lowe

 

I refer to your request for information below with response included. 

 

Please could you answer the questions for the academic year of 2020/21. 

1) How many complaints/reports from undergraduates regarding issues with
their university accommodation (for example, but not limited to: halls,
university owned accommodation) did your residential services or student
living team receive over the requested period?  

Issues include but are not limited to: asbestos, mould, vermin/pests,
broken heating systems, biocides, lead, carbon monoxide and fuel
combustion products. 

Please can you break down the response to Q1 into the date the issue was
reported/complained about, the type of issue- as exampled above- that was
reported/complained about and the date the issue was resolved (for
example, if vermin was reported, what day did pest control contractors
visit the accommodation to get rid of the pests).  

 None 

 

2) How much money did your university pay in compensation which related to
the accommodation complaints identified in Q1. How many of the
accommodation complaints identified in Q1 were upheld? 

None 

  

3) If there is time under the act, please can you send me all the
correspondence (likely, but not limited to, email from the student) - with
all personal or potentially identifiable information redacted- sent to the
residential services/accommodation manager complaining about the
accommodation over the requested period. Can you limit this to complaints
which resulted in compensation being paid out/awarded to the student? 

N/A

 

Please find attached a review notice setting out the steps you may take if
you are not satisfied with the response provided to your request. If there
are any questions in relation to this request, please contact the
University at [1][email address]

 

Yours Sincerely,

Lynsey Green

 

 

Lynsey Green 
Information Compliance Officer | Department of Governance 
Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,Scotland,
United Kingdom

[2]Description: Description:
http://www2.gcu.ac.uk/media/GCU_logo_ema...

 

From: Freedom of Information Enquiries
Sent: 05 August 2021 11:20
To: 'Yohannes Lowe' <[FOI #779640 email]>; Freedom
of Information Enquiries <[email address]>
Subject: FOI/166/2021: Accommodation Complaints

 

Dear Mr Lowe

 

The University acknowledges receipt of your request and will get back to
you as soon as possible. 

The Freedom of Information Team will contact you if we require any further
information.

 

Yours sincerely

 

Yours Sincerely,

Lynsey Green

 

 

Lynsey Green 
Information Compliance Officer | Department of Governance 
Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,Scotland,
United Kingdom

[3]Description: Description:
http://www2.gcu.ac.uk/media/GCU_logo_ema...

 

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