Accessibility of taxis and private hire vehicles licensed

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Dear Driver and Vehicle Licensing Northern Ireland,

How many current hackney carriage (taxi) licensees have you issued?
How many current Private Hire vehicle licences have you issued?
What are your accessibility requirements for hackney carriage
vehicles?
Do you require hackney carriage licencesees to undergo training in
disabilty awareness and if so what does this involve?
Do you require private hire vehicle licensees to undergo training
in disability awareness and if so what does this involve?
Do you inspect the taxis and wheelchair accessible vehicles for
accessibility
Do you carry out spot checks for safety including ensuring that
wheelchair users are positioned so that they can use the seat belts
do you check that taxis have a useable step available to assist
access
do you use 'mystery disabled customers' to test the service to
disabled people. If so what were the results.
How many complaints have you had about service from disabled
passengers about taxis? What percentage is that of overall
complaints?
How many complaints have you had about service from disabled
passengers about private hire vehicles? What percentage is that of
overall complaints?
How have you resolved the complaints from disabled passengers?
Do taxis capable of carrying wheelchairs get preferential access eg
bus lanes and pedestrian areas?
How many of your drivers are exempt from carrying wheelchair users
on health grounds? Are these drivers refused preferential access?

Yours faithfully,

Mary Carr

Moore, Sylvia,

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Moore, Sylvia,

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