Abstraction of water around Ellesmere Port and Chester

colin watson made this Rheoliadau Gwybodaeth Amgylcheddol request to Hafren Dyfrdwy Cyfyngedig
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Hafren Dyfrdwy Cyfyngedig fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Dee Valley Water plc,

I am interested in your abstraction points surrounding Ellesmere Port and Chester. I have heard that there is significant abstraction around Chester (25 km) to support the public water supply via United Utilities in the Summer Months, and also abstraction in Plemstall, near Chester is referred to in Wikipedia.

I would be grateful if you could provide a list of abstraction points in a 25 km radius of Chester and Ellesmere Port, including the annual volume abstracted from those points.

Yours faithfully,

Colin Watson

Dear Dee Valley Water plc,

A gentle reminder that I have not heard anything back from you on this FOI.

Yours faithfully,

Colin Watson

Good Afternoon,

 

Thank you for your email below.

 

Could you kindly confirm how it is I can help you?

 

Kind Regards

 

Lucy

Customer Support Team

Ffôn | Tel (01978) 833200

D?r Dyffryn Dyfrdwy ccc | Dee Valley Water plc
[1]http://www.deevalleywater.co.uk/translat...
| [2]http://www.deevalleywater.co.uk

Am wybodaeth ynghylch defnyddio d?r yn effeithlon, cliciwch ar y ddolen
ganlynol:
[3]http://www.deevalleywater.co.uk/translat...

For information regarding water efficiency click on the following link :
[4]http://www.deevalleywater.co.uk/article....

Swyddfa Gofrestredig:
Packsaddle, Ffordd Wrecsam, Rhostyllen, Wrecsam, LL14 4EH
Cofrestrwyd yng Nghymru a Lloegr Rhif 3527628

Registered Office:
Packsaddle, Wrexham Road, Rhostyllen, Wrexham, LL14 4EH
Registered in England & Wales No. 3527628

Mae'r wybodaeth yn y neges e-bost hon yn gyfrinachol a gall fod
gyfreithiol freiniol. Os nad y chi ddylai fod wedi ei derbyn, ni chewch
ddarllen, defnyddio na lledaenu'r wybodaeth honno. Os derbyniasoch y neges
e-bost hon drwy gamgymeriad, rhowch wybod i ni, os gwelwch yn dda, a'i
ddinistrio'n syth. Eich cyfrifoldeb chi yw amddiffyn eich system rhag
firysau ac unrhyw god neu ddyfais niweidiol arall. Rydym yn ceisio cael
gwared arnynt o negeseuon e-bost ac atodiadau; ond ni chymerwn gyfrifoldeb
am unrhyw rai sy'n aros. Mae'n bosibl y byddwn yn monitro neu'n archwilio
unrhyw neges e-bost a anfonir atom neu un ohonynt.

The information in the e-mail is confidential and may be legally
privileged. If you are not the intended recipient, you must not read, use
or disseminate that information. If you have received this e-mail in
error, please notify us and destroy it immediately.It is your
responsibility to protect your system from viruses and any other harmful
code or device. We try to eliminate them from e-mails and attachments; but
we accept no liability for any which remain. We may monitor or access any
or all e-mails sent to us.

?

 

Dear Lucy,

Thank you for the response, my original request asked for you to identify any water abstraction points within a 15 mile radius of Chester.

Yours sincerely,

Colin Watson

CustomerSupport,

Thanks for contacting Dee Valley Water.

A member of our team will aim to contact you within 2 working days, but no
longer than 5.

Our opening hours are Monday – Friday 8am – 6pm and closed Saturday and
Sunday. If you wish to report a leak or have an emergency on your supply,
please call our 24 hours emergency number 01978 846946

Many Thanks

The Customer Support Team

 

 

Diolch am gysylltu a Dŵr Dyffryn Dyfrdwy.

My fydd aelod o’r tîm yn anelu i gysylltu a chi o fewn 2 ddiwrnod gwaith,
ond dim hirach na 5.

Ein horiau agor yw Dydd Llun i Ddydd Gwener 8 yb tan 6 yh ac rydym ar gau
Ddydd Sadwrn a Dydd Sul. Os oes gennych angen dweud wrthym am ddŵr yn
gollwng neu os oes gennych angen ein galw ar frys oherwydd problem ar eich
cyflenwad, galwch ein rhif ffôn brys 01978 846946.

Llawer o Ddiolch

Y Tîm Cymorth Cwsmeriaid

 

 

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
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relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
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References

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Good Morning,

 

Thank you for your email.

 

I don't personally have this information but I am passing this onto one of
the regulations inspectors who should have the answers for you.

 

Should you have any further queries regarding this matter, please do not
hesitate to contact the Customer Support Team on (01978) 833200. We’re
here between 8am and 6pm, Monday to Friday (except Bank Holidays).

 

Kind regards,

 

Amy O’Hara
Customer Support Team
Ffôn  |  Tel (01978) 833200 Ext: 2046
Ffôn  |  Tel (01978) 846946
Ffacs  |  Fax (01978) 846888

 

Good Morning,

 

Further to the below email.

 

Can you please clarify is it the water abstration points which we get our
raw water from or is it finding out about yourself needing water from an
abstraction point.

 

Thank you

 

Kind Regards

 

Amy

Dear Amy

Thanks for this response. I am interested in abstraction points that you use for public water supply, or any other big abstraction points for public supply that you may have an interest in.

My concern is the contamination to them that fracking may cause.

Yours sincerely,

Colin Watson

CustomerSupport,

Good Afternoon,

Thank you for your email.

I can confirm that I have passed this request to the relevant Department
for them to contact you directly.

If you have any further queries regarding this please contact the Customer
Accounts Department on 01978 833200.

Regards,

Jessica Huxley
Customer Accounts Assistant
Customer Accounts

Direct Line (01978) 833200
Ext : 2029
Ffacs | Fax (01978) 846888

Dŵr Dyffryn Dyfrdwy ccc | Dee Valley Water plc
[1]http://www.deevalleywater.co.uk/translat...
| [2]http://www.deevalleywater.co.uk
Am wybodaeth ynghylch defnyddio dŵr yn effeithlon, cliciwch ar y ddolen
ganlynol:
[3]http://www.deevalleywater.co.uk/translat...
For information regarding water efficiency click on the following link :
[4]http://www.deevalleywater.co.uk/article....
Swyddfa Gofrestredig:
Packsaddle, Ffordd Wrecsam, Rhostyllen, Wrecsam, LL14 4EH
Cofrestrwyd yng Nghymru a Lloegr Rhif 3527628
Registered Office:
Packsaddle, Wrexham Road, Rhostyllen, Wrexham, LL14 4EH
Registered in England & Wales No. 3527628
Mae'r wybodaeth yn y neges e-bost hon yn gyfrinachol a gall fod
gyfreithiol freiniol. Os nad y chi ddylai fod wedi ei derbyn, ni chewch
ddarllen, defnyddio na lledaenu'r wybodaeth honno. Os derbyniasoch y neges
e-bost hon drwy gamgymeriad, rhowch wybod i ni, os gwelwch yn dda, a'i
ddinistrio'n syth. Eich cyfrifoldeb chi yw amddiffyn eich system rhag
firysau ac unrhyw god neu ddyfais niweidiol arall. Rydym yn ceisio cael
gwared arnynt o negeseuon e-bost ac atodiadau; ond ni chymerwn gyfrifoldeb
am unrhyw rai sy'n aros. Mae'n bosibl y byddwn yn monitro neu'n archwilio
unrhyw neges e-bost a anfonir atom neu un ohonynt.
The information in the e-mail is confidential and may be legally
privileged. If you are not the intended recipient, you must not read, use
or disseminate that information. If you have received this e-mail in
error, please notify us and destroy it immediately.It is your
responsibility to protect your system from viruses and any other harmful
code or device. We try to eliminate them from e-mails and attachments; but
we accept no liability for any which remain. We may monitor or access any
or all e-mails sent to us.

THINK ENERGY!: Switch it off and you`ll make a difference
A computer screen left on overnight for a year creates enough CO 2 to fill
a double decker bus.

dangos adrannau a ddyfynnir

Dear Customer Support,

This FOI is long overdue. I would be grateful if you could progress it.

It is very worrying that the local water authority seems to find difficulty in knowing where it takes its water from.

Please could you review why this has taken so long to resolve.

Yours sincerely,

Colin Watson

CustomerSupport,

Thanks for contacting Dee Valley Water.

A member of our team will aim to contact you within 2 working days, but no
longer than 5.

Our opening hours are Monday – Friday 8am – 6pm and closed Saturday and
Sunday. If you wish to report a leak or have an emergency on your supply,
please call our 24 hours emergency number 01978 846946

Many Thanks

The Customer Support Team

 

 

Diolch am gysylltu a Dŵr Dyffryn Dyfrdwy.

My fydd aelod o’r tîm yn anelu i gysylltu a chi o fewn 2 ddiwrnod gwaith,
ond dim hirach na 5.

Ein horiau agor yw Dydd Llun i Ddydd Gwener 8 yb tan 6 yh ac rydym ar gau
Ddydd Sadwrn a Dydd Sul. Os oes gennych angen dweud wrthym am ddŵr yn
gollwng neu os oes gennych angen ein galw ar frys oherwydd problem ar eich
cyflenwad, galwch ein rhif ffôn brys 01978 846946.

Llawer o Ddiolch

Y Tîm Cymorth Cwsmeriaid

 

 

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [1]Click Here.

References

Visible links
1. http://www.mimecast.com/products/

Good Afternoon,

 

I apologise for the delay in forwarding you the information requested, we
have had a delay in obtaining this. As soon as the relevant department has
replied with this information it will be forwarded on to you. I apologise
again for the delay in this request being completed.

 

Should you have any further queries regarding this matter, please do not
hesitate to contact the Customer Support Team on (01978) 833200. We’re
here between 8am and 6pm, Monday to Friday (except Bank Holidays).

 

Kind regards,

 

Amy O’Hara
Customer Support Team
Ffôn  |  Tel (01978) 833200 Ext: 2046
Ffôn  |  Tel (01978) 846946
Ffacs  |  Fax (01978) 846888

 

dangos adrannau a ddyfynnir

LesleyConstantine,

Good Afternoon,

 

I apologise for the wait in receiving the requested information.  I have
been advised that the water for your area is extracted from both the River
Dee in Chester, and a borehole in Mickle Trafford.   I have also been
advised that further information regarding the source of the water in your
area can be found via our website at [1]www.deevalleywater.co.uk.

Kind Regards

 

Lesley Constantine

Customer Accounts

01978 833200
 

D?r Dyffryn Dyfrdwy ccc | Dee Valley Water plc
[2]http://www.deevalleywater.co.uk/translat...
  |   [3]http://www.deevalleywater.co.uk

 

Registered Office:
Packsaddle, Wrexham Road, Rhostyllen, Wrexham, LL14 4EH
Registered in England & Wales No. 3527628

 

The information in the e-mail is confidential and may be legally
privileged. If you are not the intended recipient, you must not read, use
or disseminate that information. If you have received this e-mail in
error, please notify us and destroy it immediately.It is your
responsibility to protect your system from viruses and any other harmful
code or device. We try to eliminate them from e-mails and attachments; but
we accept no liability for any which remain. We may monitor or access any
or all e-mails sent to us.

 

dangos adrannau a ddyfynnir

Dear Lesley,

Thank you for this response. I am looking for the volumes that are extracted from each of the boreholes. I have been unable to find this on the website. Please can you provide me with a table of the locations and volumes.

Yours sincerely,

Colin Watson

Good Afternoon,
 
Thank you for your reply.
 
I apologise for the lateness of this email, I am awaiting information
regarding your request from the relevant department. However due to the
complexity of your request There's been a delay in this department
providing this information.
 
As soon as I receive this information I will be in contact.
 

Should you have any further queries regarding this matter, please do not
hesitate to contact the Customer Support Team on (01978) 833200. We’re
here between 8am and 6pm, Monday to Friday (except Bank Holidays).

 

Kind regards,

 

Amy O’Hara
Customer Support Team
Ffôn  |  Tel (01978) 833200 Ext: 2046
Ffôn  |  Tel (01978) 846946
Ffacs  |  Fax (01978) 846888

dangos adrannau a ddyfynnir

Dear Dee Valley Water plc,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Dee Valley Water plc's handling of my FOI request 'Abstraction of water around Ellesmere Port and Chester', raised september last year.

Please can you undertake a an internal review to determine:
Why this request has not been responded to.
Why Dee Vally Water does not have this information at hand - it is core to your operations.

If I have not had a satisfatory response to this simple request by the end of February, I will resort to the next stage provided to me under the FOI act, of escalation to the Information Commissioner.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Colin Watson

Good Morning,

 

Thank you for your email.

 

I am seeking advise from the relevant team on this matter and will be in
touch in due course once this information has been provided to me.

 

Should you have any further queries regarding this matter, please do not
hesitate to contact the Customer Support Team on (01978) 833200. We’re
here between 8am and 6pm, Monday to Friday (except Bank Holidays).

 

Kind regards,

 

Amy O’Hara
Customer Support Team
Ffôn  |  Tel (01978) 833200 Ext: 2046
Ffôn  |  Tel (01978) 846946
Ffacs  |  Fax (01978) 846888

 

dangos adrannau a ddyfynnir