A claim for universal credit may be made by telephone call?

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Dear Department for Work and Pensions,

For purposes of making a phone call based UC claim what is a "class of case"? Please send your UC helpline and other policy and procedures for phone claims and the category of people or circumstances a prospective claimant meets your "class of case" criteria. For past 12 months how many phone call based UC claims have been made in Northern Ireland?

The Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Claims and Payments) Regulations Northern Ireland 2016

Making a claim for universal credit

7.—(1) Except as provided in paragraph (2), a claim for universal credit must be made by means of an electronic communication in accordance with the provisions set out in Schedule 1 and completed in accordance with any instructions given by the Department for that purpose.
(2) A claim for universal credit may be made by telephone call to the telephone number specified by the Department if the claim falls within a class of case for which the Department accepts telephone claims or where, in any other case, the Department is willing to do so.
http://www.legislation.gov.uk/nisr/2016/...

Yours faithfully,

Joe Olenick

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no-reply@dwp.ecase.co.uk on behalf of DWP Strategy Freedom of Information, Department for Work and Pensions

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Dear Joe Olenick,

I am writing in response to your request for information, received 3rd
May.

Yours sincerely,

DWP Central FoI Team

John Smith left an annotation ()

A phone claim can be done if a claimant has severe mental health or substance abuse problems.