999 Crime Recordings

Collette Blake made this Rhyddid Gwybodaeth request to Merseyside Police

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Merseyside Police Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear Merseyside Police,

Under the FOI request, can you please advise me of the exact sequence of questions that are asked by operators when calls are received involving allegations of crime, in particular shootings?

Can you also explain the level of training given to such operators?

Yours faithfully,

Collette Blake

Merseyside Police

Dear Ms Blake

Reference No : DM260/12


Thank you for your application for information concerning procedures and training for operators. This will be dealt with under the terms of the
Freedom of Information Act 2000.

Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined by the Act, subject
to the information not being exempt nor containing a reference to a third party. In the event that we are not able to achieve this deadline you
will be informed at the earliest opportunity and given a revised time-scale.

There may be a fee payable for the retrieval, collation and provision of the information you have requested. If this is the case you will be
informed and the 20 working day timescale will be suspended until we receive payment from you.

Some requests may also require either full or partial transfer to another public authority in order to answer your query in the fullest possible
way. Again, you will be informed if this is the case.


Yours sincerely,

Mr D May
Disclosure Analyst
Information Bureau
Merseyside Police
PO Box 59, Liverpool. L69 1JD
Email : [Merseyside Police request email]

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Merseyside Police

1 Atodiad

Dear Ms Blake

Response Letter - FOI Application DM260/12 (please quote in all
correspondence)

I write in connection with your request for information which was received
by Merseyside Police on 06/12/2012. I note that you seek access to the
following information:

(paraphrased) sequence of questions asked by operators when receiving calls
involving allegations of crime, and the level of training operators receive

Following receipt of your request searches were conducted within Merseyside
Police to locate information relevant to your request. I can confirm that:

i) information is not held in relation to exact sets of questions asked by
call handlers; and
ii) information is held relating to the level of training that call
handlers receive

To locate the information relevant to your request, searches were conducted
in the Force Contact Centre.

I have today decided to disclose the located information to you. Please
find attached my full Response Table.

(See attached file: DM260-12 Response Table.doc)

Complaint Rights

Your attention is drawn to the information following this response, which
details your rights of review and of complaint.

Should you have any further enquiries concerning this matter, please write
to or e-mail me at the below address, quoting the reference number above.

Yours sincerely

Mr D May
Disclosure Analyst
Information Access Unit
Information Bureau
Merseyside Police
PO BOX 59
LIVERPOOL L69 1JD
Fax: 0151 777 7099
E-mail: [Merseyside Police request email]

Making a complaint or appeal about your Freedom of Information response

We accept that sometimes you may not agree with the decision we’ve made

about your Freedom of Information request. If this is the case there is an

internal complaints procedure that should be followed.

You should make your complaint in writing to:

Information Access Unit

Information Bureau

Merseyside Police

PO BOX 59

LIVERPOOL

L69 1JD

It should detail:

What the original request was

The nature of the complaint

Why you feel you should have received more information

Your complaint will be fully investigated and will be dealt with by a staff

member who was not involved in the original decision. We will write to you

to advise the outcome of your complaint.

If you are dissatisfied with the results of your complaint you have the

right to appeal to the Information Commissioner. He can be contacted at:

The Office of the Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

More information is available from the Information Commissioner's website

http://www.ico.gov.uk

============================================================
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this email in error please notify the sender as soon
as possible.

This footnote confirms that all reasonable steps have been taken to
ensure that this email message has been swept for the presence of
computer viruses.

The views expressed in this communication may not necessarily be the
views of Merseyside Police.

All communications, including telephone calls and electronic messages to
and from Merseyside Police may be subject to monitoring and recording.
============================================================