StreetCare (StreetScene) / Veolia
Team Leaders / Managers Meeting
Tuesday 5th June 2007
No.
Item
Action by
1.
Persons Present
John Rymer
(JR)
StreetCare - Team Leader West Wards
Mark O’Brien
(MOB)
StreetCare – Team Leader Central Team
Nicola Percival
(NP)
StreetCare – Team Leader Education
Jean Francois Moreau (JFM)
Veolia – Street Cleaning Manager
Steve Speller
(SS)
Veolia – Roe Green Village Manager
Eugene Buckley
(EB)
Veolia – Ass Manager Refuse
Dave Lynas
(DL)
Veolia – Ass Recycling Manager
2.
Apologies for Absence
Paul Booth
(PB)
Veolia – At depot
Dan Green
(DG)
Veolia – Paternity Leave
Bridie Cahill
(BC)
StreetCare – Annual Leave
Tony Talman
(TT)
Site Meeting at Twyford
3.
Minutes of Previous Meeting
The minutes of the previous meeting held on 29th May 2007 were circulated and agreed as
an accurate record.
New Attendees
3a
JR welcomed SS as Village Manager for Roe Green.
4.
Matters Arising from Minutes of 15th May 2007
(i)
Traffic Islands
Part delivered with brief safety method statement. JFM agreed to produce schedule
JFM
for remaining villages on 12th June 2007.
(ii)
Assisted Collections
Still outstanding. Ward Officers to check accuracy of current list. List recently
JR/BC/MOB
circulated by StreetCare Office Manager. Still outstanding.
(iii)
New Stickers and Leaflets
NP
Design now completed and shown to meeting. To be screen printed on top of
organic bin lids.
(iv)
Designated Blue Bag Collection Points
JFM
Produced to meeting. To be photocopied.
Wembley Village
(v)
MOB reported problem with car parks. Everything else OK. JFM requested site
MOB/JFM
meeting with MOB and LB. To be arranged.
(vi)
Size of Barrow Beats / Detritus
MCPM
Awaiting report back from Monthly Contract Performance Meeting. Still waiting.
(vii)
Mechanical Schedules
JFM
To be produced at meeting on 12th June 2007.
(viii)
Contamination
o/s
Corrective Action Plan issued to NP. To liaise with DL and DG. To be completed
29th June 07
by meeting on 29th June 2007.
CAP2
(ix)
Collection of Fridges and Freezers for Adopted Highway
o/s
Not produced due to PB being on leave. Still awaiting production of process and
7th June 07
procedures for fly tipped fridge/freezer collection.
CAP4
(x)
Leighton Gardens
Missed collections to be monitored and BC to report back to meeting.
BC
(xi)
46 Mount Pleasant Road
BC reported bins not returned properly. Awaiting report from PB.
PB/BC
(xii)
Incorrect Entries on Contender
JR/AB
JR agreed to discuss this with AB before next meeting to try re hasten up-dates and
other apparent delays within the Veolia administration regime.
(xiii) Stage One Complaints
PB
Problems with Special Collections with false entries and unacceptable delays still
awaiting resolution from PB. EB said that Refuse supervised the Special
Collections so officers should contact Paul, Gary or Eugene when encountering any
problems with the service. This maybe discussed with
(xii).
(xiv)
Delivery of Missing Green Boxes
o/s
This matter was raised to Monthly Contract Performance Meeting.
29th May 07
New supply of green boxes should arrive by the end of this week. Procedure is still
CAP1
outstanding.
PB
(xv)
Delivery of All Bins and Boxes
o/s
Corrective Action Plan issued to PB to arrange procedures and processes for
29th May 07
delivery of all boxes and bins within 2 days of the request. To be completed by 29th
CAP3
May 2007.
(xvi)
392 to 436 Neasden Lane North
PB
At the request of NP PB agreed to deliver green boxes and provided information to
all properties from 392 to 436 Neasden Lane North, all houses in Chapel Close and
all houses in Chantry Crescent. Still awaiting feedback from PB.
(xvii) Contender
JR/AB
See
(xii )above
(xviii
Organic Collections from Schools
Complete
)
This matter has resolved itself by the crews liaising with the caretakers. CAP
cancelled.
Map for Veolia
NP
(xix)
Ward map for JFM and DG outstanding. NP offered to organise for DG, JF and
Villages
JR/MEET/CONT MEET/2007/29th May
2
5.
Refuse Issues
Household Residue Waste
5(a)
No problems reported
Bulky Household Waste
Information
5(b)
EB stated that any problems or delays with collection then PB, GG or EB should be
contacted as they supervise the collection teams.
Bin Delivery
5(c)
Green Boxes
5(c)1 Boxes ordered. Should be in by end of this week.
TT
6.
Recycling Issues
6(a)
Green Box
6(a)1 Green Box Collections
Information
There has been a continued marked improvement in reports of missed collections.
6(a)2 Sellons Avenue Area
Information
DL reported that this area has now reverted to a Wednesday collection as per the
schedule.
6(a)3 Kenwyn Drive
DL
MOB flagged this area up as continually being reported for missed collections. DL
to instruct crews.
6(b)
Organic Bin Collections
6(b)1 Aylestone Avenue
DL
NP reported Aylestone Avenue has been reported as the whole road missed. To be
checked by DL and crew advised.
6(b)2 21 Larch Road
DL
NP reported this resident was complaining that because she couldn’t recycle much
as she was on her own that the crew are leaving the bin. This isn’t acceptable
especially in the warm weather.
6(b)3 31 Dundonald Road
BC
DL reported that the bin is regularly blocked in by building materials being used for
renovating the house. It is neither for the crew nor AS to drag the bin over the
obstructions for collection.
6(b)4 Contamination
NP stated that we needed full list to re-visit and educate residents to improve
See (viii)
figures. The new stickers may help but system needed to persistently educate
residents.
6(c)
Bring Banks
6(c)1 Glass Banks
NP/DL
The glass banks are being relabelled with new stickers for paper. MM has to do this
with the teams when emptying the banks to avoid mixed recyclables.
JR/MEET/CONT MEET/2007/29th May
3
6(d)
Estate Banks
Nothing new to report
6(e)
Schools
NP
25 more schools signing up for organic collections which will mainly be cardboard
and food waste. NP to liaise with DL and up-date when ready to commence
collections.
6(f)
Home Compost Bins
Complete
Nothing new to report. To be included with bins under
5(c) in future
7.
Street Cleaning Issues
7(a)
General Street Cleaning
7(a)1 Rectifications
Information
Photographs were provided by StreetCare Team Leaders of persistent problems
experienced by Ward Officers at the following selected locations to evidence some
of the rectification points issued during the week:
• Dumped fridge o/s for 2 days in Wembley Hill Road
• Elm Way litter and detritus
• Dumped fridge in Jackman Mews
• Littered shrub site at Cecil Ave/Rosemead Ave
• Littered shrub site at Montrose Ave
Operation Pay Back
7(a)2 MOB reported Operation Pay Back cleared all the litter and detritus under the North
Information
Circular foot bridge next to Woodheyes Road where it is fenced off above the canal
area. They will schedule this work for every six months or more quickly if
requested.
7(b)
Leafing/Blossom
JFM
7(b)1 Leafing Season
There was discussion surrounding the leafing programme for the leafing season next
autumn. It was suggested that JFM liaise with NP or JR for last years schedule and
reproduce a new schedule for this year. Ward officers and team leaders will offer
historical knowledge and assistance before acceptance of
7(c)
Gritting
BC
7(c)1 Checking Grit Bins
BC to visit and check grit bins are cleaned and properly stored is outstanding.
8.
Other Issues
8(a)
Wembley Events
8(a)1 Friday England Friendly against Brazil
Complete
Three teams from Veolia with three client officers. No problems. Full house of
90,000 spectators in attendance. Kick off at 8pm. Went well for first
8(a)2 Saturday & Sunday George Michael Concert
Information
Suggested three teams with three client officers. 85,000 spectators expected. MOB
to advise JFM of start times.
JR/MEET/CONT MEET/2007/29th May
4
8(b)
On Street Recycling
8(b)1 Metro Bins
TT
It was suggested that the 240L bins would be better than any smaller due to the
problems with emptying frequencies.
8(c)
Special Projects
8(c)1 Ace Café
Information
TT reported he is still awaiting response from Veolia Environmental Trust
8(d)
Statistics
8(d)1 Missed Collections
Information
Reported missed statistics were produced by JR. A continued general downward
trend was noted.
8(d)2 Rectification Points
JR
JR produced details of rectification points issued. None were contested but DL
asked for them to be split down into smaller groups so that different sections of
Veolia could be more responsible. JR agreed to talk to StreetCare IT to see what
could be completed.
9.
Date of Next Meeting
The next meeting will be held at 10am on Tuesday 12th June 2007 in the meeting room in
StreetCare on First Floor West, Brent House, and 349 – 357 High Road, Wembley, HA9
6BZ.
JR/MEET/CONT MEET/2007/29th May
5