StreetCare (StreetScene) / Veolia
Team Leaders / Managers Meeting
Tuesday 30th October 2007
No.
Item
Action by
1.
Persons Present
John Rymer
(JR)
StreetCare – Team Leader
Bridie Cahill (BC) StreetCare – Team Leader
Mark O’Brien
(MOB)
StreetCare – Team Leader Central Team
Nicola Percival
(NP)
StreetCare – Education Team
Jean Francois Moreau (JFM)
Veolia – Street Cleaning Manager
Dan Green
(DL)
Veolia – Recycling Manager
Michael Minogue
(MM)
Veolia – Village and Leafing Manager
Tony Talman
(TT)
StreetCare – Senior Waste and Environment Officer
2.
Apologies for Absence
Paul Booth
(PB)
Veolia – Catching up after maternity leave
3.
Minutes of Previous Meeting
The minutes of the meeting held on 16th October 2007 were previously circulated and agreed as
an accurate record.
4.
Matters Arising from Minutes of 4th August
(i)
Brondesbury Park Ward (i)
BC/PB
Problem continues. BC to agree C.A.P. with PB
CAP
(ii)
Abbeydale Shrub Sites (iii)
MOB/JFM
Problem continues. MOB to agree CAP with JFM.
CAP
(iii)
Wembley Alleyway (iv)
MOB/JFM
Work not completed. MOB to agree CAP with JFM
CAP
(iv)
Wembley Central Ward (v)
MOB/JFM
Sweeper is showing an improvement since his return from leave. Monitoring to
continue
(v)
Alperton Ward ((vi)
MOB/JFM
Heather Park Open Space Cleaned
(vi)
Barrows not Wheelie Bins (viii)
BC/JFM
JFM to check and report when new barrows are delivered
(vii)
62 Cambridge Close (ix)
Completed
Completed.
(viii)
Same Day Collections (xii)
NP/DG
NP reported that there are about 50 streets with problems. These are often where there
are some properties with twice a week collections.
(ix)
Dudden Hill (xiv)
Completed
Completed
(x)
Cricklewood Sweeper (xvi)
BC/JFM
BC reported that part of this Zone One isn’t being cleaned until 09.30hrs. BC to agree
CAP
C.A.P. with JFM.
JFM suggested a meeting between all Ward Officers whose street cleaning is managed
by NE, JFM, BC and MOB to jointly discuss the problems in this village. BC agreed
to assist but pointed out that operational matters were a matter for Veolia. StreetCare
wanted all streets to be above BVB during the relevant times.
(xi)
31 Wendover Road 5(a)1
PB/PB
Bins being pulled out at 5.15am. Monitoring to continue.
(xii)
277 Ealing Road 6(a)1
MOB/PB
Problems still exist. MOB to agree CAP with all collection managers and include 123
CAP
Ealing Road
(xiii) 26 Saltcroft Close 6(a)3
Completed
No further reports. Completed
(xiv)
PM GBox Crew 6(a)6
Completed
DG reported that this crew is working most Tuesdays, Wednesdays and Thursdays as
and when required.
(xv)
Compulsory Recycling 6(a)7
Completed
DG reported that Volvo now expect to deliver the two new stillage vehicles in
November. No date known.
(xvi)
Drop off Points 6(a)8
Completed
BC arranged for the bins to be removed inside park. This bin is being used by the
Powerflex to empty into during days work to save trip back to depot.
(xvii) Estate Bins Signage 6(d)1
NP/DG
NP reported that the new labels are on order. MM will liaise with DG to go out with
the glass collection
DG reported that he is working on rescheduling and trialling a 3 compartment top
loader so all different materials on estate are collected at the same time.
(xviii) Missed Collections 6(e)1
NP/DG
DG is addressing missed collections in schools along with (xvii) above.
(xix)
Wembley Area 7(a)1
MOB/JFM
No negative feedback. Completed
(xx)
Fryent Ward 7(a)2
JR/JFM
Work completed to a good standard. Completed
(xxi)
Mechanical Sweepers 7(a)3
MOB/JFM
List of availability to be available by 6.30am every day. JFM reported that he had just
come back from leave and hadn’t met NPatterson yet to confirm if request is agreed.
(xxii) Tonnages at Twyford 7(b)1
Information
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TT had reported to JR about 8 tonnes into Twyford to date.
(xxiii)
Leafing Schedules 7(b)2
TOR
MM reported he had been liaising with TOR every morning.
(xiv)
C.A.P. 14, 15, 16 and 17 9(a)2,3,4 and 5
Information
From today it was agreed to discuss corrective action plans under the specific heading
of CAPs.
5.
Refuse Issues
5(a)
Household Residue Waste
.No new information
5(b)
Bulky Refuse
No new information
5(c)
Bin, Box & Compost Delivery and Fridge Collections
No new information
5(d)
WEEE Collections
5(d)1 Tonnages at Twyford
TT reported the tonnages for WEE was steadily increasing.
6.
Recycling Issues
6(a)
Green Box
6(a)1 Problems with Collection Crews
NP/DG
NP reported that she had received reports from PB and 5050 operatives that the box
crews were only taking what they wanted and some of the items not taken were being
thrown into the garden.
DG admitted that a training issue had been raised with new temporary staff and a re-
training issue for some of the more experienced staff. DG agreed to investigate and
take appropriate action.
6(a)2 97 The Avenue (Barnhill)
NP/DG
NP reported an allegation that recyclables were being thrown into the refuse bin. DG
will investigate.
6(b)
Green Bin
No new information
6(c)
Bring Banks
6(c)1 Queens Park Recycle Bins
NP/DG
NP had received a report from the park keeper that the recycling banks hadn’t been
emptied for some time. Although not full the did need emptying. DG to arrange.
The park keeper requested a collection of one bin full of cardboard. DG will arrange
for organic crew to collect. NP said bell in Montrose Rd needs to be rung to get
access.
NP reported pile of leaves ready for recycling collection. MM will liaise and collect at
NP/MM
10am tomorrow
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6(d)
Estate banks
6(d)1 Elliott Close, Wembley
NP/DG
DG reported that estate frame was needed at Elliott Close and the boxes removed. NP
informed DG that boxes were used at the request of the residents. NP will investigate.
6(e)
Schools
6(e)1 St Joseph’s School
NP/DG
NP reported a problem at this school with the organic waste collection. DG agreed to
arrange collection.
7.
Street Cleaning Issues
7(a)
General Street Cleaning
7(a)1 Market Way, Wembley
MOB/JFM
MOB requested if JFM could check that this very short street is on the sweepers’
schedule.
7(a)2 Queensbury Ward
JR/JFM
JR produced evidence from DK concerning the following problems that weren’t being
rectified within the specific time scales.
•
Roe End has a problem with leaves, litter and detritus in the channels
•
Oakleigh Court has a problem with weeds not being removed.
7(a)3 Information
BC/JFM
BC reported that she had spoken to a sweeper and that he had told her he spoke to the
foreman and requested bags to contain the litter. The foreman had no bags with him
and went to collect some. The sweeper waited for the foreman in a café. The foreman
returned about 4 hours later. A complete waste of resources.
BC said that this should never happen and asked JFM to remind managers and foreman
about their responsibilities and to always carry sufficient equipment for the sweepers
like bags, gloves etc.
JFM agreed to address this problem and report back to the meeting.
7b
Leafing/Blossom Fall
7(b)1 Tonnages at Twyford
TT reported about 8 tonnes collected so far. The collections appear to be improving
but need more improvement.
7(b)2 Increased Resources
The meeting discussed the matter of the leafing team resources and all decided that
more resources were needed to ensure collection and recycling of the maximum
amount of leaves. JFM said that he was informed the maximum number of operatives
was 10.
MM reported that he currently had 2 good teams collecting the leaves and many of the
sweepers were using the pink bio-degradable bags. These bags were being collected
by MM or ‘Lucas’ and being taken to Twyford. MM is also checking blue sweepers’
bags that appear to be full of leaves. If only containing leaves he is emptying these
bags into the collection freighter for recycling through C.A. site.
The system of the pink bags being taken to Villages was scrapped because the bags
started to decompose and broke, hence defeating their objective.
It was agreed by BC, MOB and JR to raise this issue with IS for discussion at a higher
level.
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7(c)
Gritting
No new information
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Other Issues
8(a)
Wembley Events
8(a)1 Last Event
Information
Two teams instead of three for 90,000 crowd NFL league game between Miami and
New York. JR reported an excellent clean crowd with very little litter and minimal
traffic congestion. MM reported low tonnages compared to other events.
MM reported that as the crowd were very clean some of the down time was used by the
crews to recycle leaves in Brook Road.
8(a)2 Next Events
Information
Following event on Wednesday 21st November when England play Croatia in a
European Cup qualification game. MOB reported that no further information was
available and that there would be further up-dates as more information becomes
available.
8(b)
On Street Recycling
No new information
8(b)1 Contender Code
NP
NP reported that there was a need for a Contender code to distinguish Metro-bins from
other bins when they are to be sited, removed etc. NP agreed to approach JES
8(b)2 Metro-Bins on Estates
NP/DG
Some Metro-bins had also been used on estates by mistake. DG agreed to get
collection crews to collect and will liaise with TT for removal of those and installation
of the correct bins.
8(c)
Special Projects
8(c)1 Participation Monitoring (GBs)
NP/JR
NP thanked DG for the maps of the three rounds to be used in the comparison
monitoring for green box usage. Arrangements for Ward Officers to carry out the
monitoring will be discussed after the meeting.
8(c)2 Cumberland Storage Facility
TT/PB
TT reported that the storage site for bins was becoming very untidy and need cleaning
up. DG agreed to pass the message onto PB and ask him to liaise with TT.
8(c)3 Consort Litter Bins
Information
TT reported that there were now 110 consort litter bins in stock at Cumberland Road.
8(d)
Statistics
8(d)1 Missed Collections
Information
JR had prepared figures. These showed the following:-
Domestic Refuse – increase in last 3 weeks from 52 to 76 to 76 missed bins, BVPI
target of 42.
Green Box – steady decrease in last 3 weeks from 213 to 179 to 166 missed boxes,
BVPI target is 31. Crews are slow in getting used to their new rounds.
Organic –increase in last 3 weeks from 126 to 151 to 146 missed bins, BVPI target of
24. Crews are slow in getting used to their new rounds.
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Overall BVPI of 161, 167 and 160 missed per 100,000 collections for all 3 services
for past 3 weeks.
8(d)2 Rectification Points
JR reported 7025 points for last week. An increase of 19% over the 2 week period.
The algorithms have been changed over the weekend and should be more accurate
from yesterday. If anyone notices any problems please pass to JES or CP who will
rectify if able or pass to DataPro after investigation.
JR reported that he hoped to use a new report in 3 weeks time that will identify types
of problems more clearly and also identify which ward they are in. This should assist
present the statistics in a better format for use by managers of StreetCare and Veolia to
more readily identify where problems are.
9.
Any Other Important Items
9(a)
Corrective Action Plans
9(a)1 C.A.P. 14
CAP 14
To encourage a hasty decrease in reported missed green box and organic bin missed
JR/DG
collections after the start of the same day collections CAP 14 agrees for a 25%
reduction in reported missed collections (GB01 and ORG01) for both green box and
organic collections by next Monday when the statistics will be calculated for this week.
This reduction will reduce the green box reported missed collections from 213 to 160
and also reduce the organic bin reported missed collections from 126 to 95.
Figures showed that the agreed target wasn’t achieved and the meeting agreed Details
Information
will be forwarded by JR to IS and CW for liquidated damages of £200 to be levied
under the performance framework.
9(a)2 C.A.P. 15
CAP 15
To encourage a sustainable decrease in reported missed domestic refuse collections
JR/PB
CAP 15 agrees for a 10% reduction in reported missed collections (R01) by next
Monday for this week. This reduction will reduce the reported missed collections from
52 to 47.
Figures showed that the agreed target wasn’t achieved and the meeting agreed. Details
Information
will be forwarded by JR to IS and CW for liquidated damages of £100 to be levied
under the performance framework.
9(a)3 C.A.P. 16
CAP 16
To encourage an improvement of standards on the domestic refuse services CAP 16
JR/PB
agrees that rectification points for the domestic refuse service should be 50 or less a
week. Current figures are 201, 162, 78 and 97.
Figures showed that the agreed target wasn’t achieved and the meeting agreed. Details
Information
will be forwarded by JR to IS and CW for liquidated damages of £100 to be levied
under the performance framework.
9(a)4 C.A.P. 17
CAP 17
To encourage an improvement of standards on the recycling services CAP 17 agrees
JR/DG
that rectification points for the 2 recycling services should be 50 or less each a week.
Current figures are: -
ORG
103, 129, 186 and 263
GB
49, 32, 146, and 334
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Figures showed that the agreed target wasn’t achieved and the meeting agreed. Details
Information
will be forwarded by JR to IS and CW for liquidated damages of £200 to be levied
under the performance framework.
9(a)5 C.A.P.s from this meeting
Corrective action plans shown earlier in the minutes at items (i), (ii), (iii), (x) and (xii)
All
will be documented and agreed before the next meeting on 6th November.
The problems in CAPs 14, 15, 16 and 17 will be revisited when details of the amended
JR
algorithms
10.
Date of Next Meeting
The next meeting will be held at 10am on Tuesday 6th November 2007 in the meeting
room at StreetCare on the first floor (west wing) of Brent House.
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