Information Governance
Charter House
7 Alma Street
Luton
LU
1 2PJ
Email xxxx.xxx@xxx.xxx
Website: https://www.elft.nhs.uk
16th May 2022
Our reference: FOI DA4198 Angela Johnson
By Email:
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx Dear Angela,
I am responding to your request for information received
6th May 2022. I am sorry for the delay
in responding to your request. This has been treated as a request under the Freedom of
Information Act 2000.
I am now enclosing a response which is attached to the end of this letter. Please do not
hesitate to contact me on the contact details above if you have any further queries.
Yours sincerely,
Shuchi Joshi
Senior Information Governance Coordinator – Information Rights
If you are dissatisfied with the Trust’s response to your FOIA request then you should contact us and we wil arrange for an
internal review of this decision.
If you remain dissatisfied with the decision fol owing our response to your complaint, you may write to the Information
Commissioner for a decision under Section 50 of the Freedom of Information Act 2000. The Information Commissioner can be
contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
We
b: www.ico.org.uk
Please note that the data supplied is not allowed to be re-used and/or published without the explicit consent of
East London NHS Foundation Trust. Please contact the signatory to request permission if this is your intention
Chief Executive: Paul Calaminus
Interim Chair: Eileen Taylor
Request:
Question 1: Do you use any applications or tools to communicate with your patients
digitally?
- Pre- and post-operative communication
- eConsent
- Outpatients
- Emergency Care
- Patient engagement at home
- Patient satisfaction
Answer
Yes for eConsent, outpatients, Patient engagement at home and Patient
satisfaction.
As East London NHS Foundation Trust is primarily a Mental Health Facility,
we do not have Pre and post-operative or emergency care services.
Question 2: Please advise of the individual(s) (name and/or job title) with
responsibility for developing digital communications with patients
Answer:
There is not a specific person responsible for developing digital
communication with patients, this would involve a combination of our
Communications Team and Digital Services.
Question 3: Also, do you have performance targets for monitoring patient
satisfaction?
If so, please advise of the individual(s) (name and/or job title) with
responsibility for monitoring or reporting on these targets.
Answer:
East London NHS Foundation Trust does not have specific performance
targets with regards to patient experience
Chief Executive: Paul Calaminus
Interim Chair: Eileen Taylor
