Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.

The request was successful.

Dear Gwynedd Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2021/2022, or;

ii) 2022/23, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

Jones Geraint Wyn (OEDOLION), Gwynedd Council

1 Attachment

Good afternoon

 

Many thanks for your request for the information below.

I write to acknowledge receipt and to confirm that we will endeavour to
reply within the statutory 20 working days.

Thanks for your patience in the meantime.

 

Kind regards

 

Geraint Wyn Jones

Swyddog Gofal Cwsmer (Oedolion) / Customer Care Officer (Adults)

Oedolion, Iechyd a Llesiant / Adults, Health and Wellbeing

(01286)  679549 (est / ext: 32549)

[1][email address].cymru

Cyfeiriad / Address:

Uned Diogelu ac Ansawdd, Oedolion, Iechyd a Llesiant, Stryd y Jel,
Caernarfon, Gwynedd, LL55 1SH

Quality and Safeguarding Unit, Adults, Health and Wellbeing, Shirehall
Street, Caernarfon, Gwynedd LL55 1SH

 

[2]cid:image003.png@01D69E46.7B3A5C90

 

Meddyliwch am yr amgylchedd cyn argraffu'r e-bost yma

Please consider the environment before printing this email

 

Oddi wrth: Peter Briggs <[3][FOI #830177 email]>

Anfonwyd: Dydd Gwener, 4 Chwefror 2022 10:55

At: Rhyddid Gwybodaeth <[4][email address].cymru>

Pwnc: Freedom of Information request - Procurement status and plans for
Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring
solutions in 2021/22 or 2022/23.

 

Dear Gwynedd Council,

 

 

 

Under FOI please provide the following information relating to how the
Council rosters its staff and / or monitors the service delivery, for the
adult social care services it is responsible for:

 

 

 

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

 

 

 

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

 

 

 

i) 2021/2022, or;

 

 

 

ii) 2022/23, and if so when;

 

 

 

b) via which procurement route, and;

 

 

 

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus;

 

 

 

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent?

 

 

 

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

 

 

 

a) advise the supplier, and name of the solution, as well as;

 

 

 

b) the current expiry date of the contract under which it is purchased?

 

 

 

Many thanks.

 

 

 

Yours faithfully,

 

 

 

Peter Briggs

 

 

 

-------------------------------------------------------------------

 

 

 

Please use this email address for all replies to this request:

 

[5][FOI #830177 email]

 

 

 

Is [6][Gwynedd Council request email] the wrong address for Freedom of Information
requests to Gwynedd Council? If so, please contact us using this form:

 

[7]https://gwynedd.urlsand.com/?u=https%3A%...

 

-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar
gyfer y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os
yw wedi eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu
na'i ddangos i unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon
yr e-bost yn bersonol i'r awdur.

Gall cynnwys yr e-bost hwn gael ei ddatgelu yn unol â gofynion
deddfwriaeth mewn perthynas â prosesu a rheoli data, sydd yn cynnwys y
GDPR, Deddf Diogelu Data 2018 a Deddf Rhyddid Gwybodaeth 2000.

show quoted sections

Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei
bod yn hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is
absolutely necessary.

References

Visible links
1. mailto:[email address].cymru
3. mailto:[FOI #830177 email]
4. mailto:[email address].cymru
5. mailto:[FOI #830177 email]
6. mailto:[Gwynedd Council request email]
7. https://gwynedd.urlsand.com/?u=https%3A%...

Jones Geraint Wyn (OEDOLION), Gwynedd Council

1 Attachment

Good morning

 

Further to your FOI request below, please find attached the answers to
your questions.

If you need any further information please let me know.

 

Kind regards

 

Geraint Wyn Jones

Swyddog Gofal Cwsmer (Oedolion) / Customer Care Officer (Adults)

Oedolion, Iechyd a Llesiant / Adults, Health and Wellbeing

(01286)  679549 (est / ext: 32549)

[1][email address].cymru

Cyfeiriad / Address:

Uned Diogelu ac Ansawdd, Oedolion, Iechyd a Llesiant, Stryd y Jel,
Caernarfon, Gwynedd, LL55 1SH

Quality and Safeguarding Unit, Adults, Health and Wellbeing, Shirehall
Street, Caernarfon, Gwynedd LL55 1SH

 

[2]cid:image003.png@01D69E46.7B3A5C90

 

Meddyliwch am yr amgylchedd cyn argraffu'r e-bost yma

Please consider the environment before printing this email

 

 

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

 

 

 

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

 

 

 

i) 2021/2022, or;

No

 

 

ii) 2022/23, and if so when;

Our Home Care provision is being re-modelled, therefore this may arise,
although no plans at the moment.

 

 

b) via which procurement route, and;

Probably an OJEU tendering process, or a Framework if the need arises

 

 

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus;

Mark Hughes, Systems and Performance Manager

 

 

 

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent?

No interest for the time being, thank you,

 

 

 

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

Yes

 

 

a) advise the supplier, and name of the solution, as well as;

Cygnum by CACI

 

 

 

b) the current expiry date of the contract under which it is purchased?

It’s a rolling annual contract

 

 

From: Jones Geraint Wyn (OEDOLION)
Sent: Dydd Llun, 7 Chwefror 2022 15:06
To: [FOI #830177 email]
Cc: Jones Geraint Wyn (OEDOLION) <[email address].cymru>
Subject: Your FOI request

 

Good afternoon

 

Many thanks for your request for the information below.

I write to acknowledge receipt and to confirm that we will endeavour to
reply within the statutory 20 working days.

Thanks for your patience in the meantime.

 

Kind regards

 

Geraint Wyn Jones

Swyddog Gofal Cwsmer (Oedolion) / Customer Care Officer (Adults)

Oedolion, Iechyd a Llesiant / Adults, Health and Wellbeing

(01286)  679549 (est / ext: 32549)

[3][email address].cymru

Cyfeiriad / Address:

Uned Diogelu ac Ansawdd, Oedolion, Iechyd a Llesiant, Stryd y Jel,
Caernarfon, Gwynedd, LL55 1SH

Quality and Safeguarding Unit, Adults, Health and Wellbeing, Shirehall
Street, Caernarfon, Gwynedd LL55 1SH

 

[4]cid:image003.png@01D69E46.7B3A5C90

 

Meddyliwch am yr amgylchedd cyn argraffu'r e-bost yma

Please consider the environment before printing this email

 

Oddi wrth: Peter Briggs <[5][FOI #830177 email]>

Anfonwyd: Dydd Gwener, 4 Chwefror 2022 10:55

At: Rhyddid Gwybodaeth <[6][email address].cymru>

Pwnc: Freedom of Information request - Procurement status and plans for
Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring
solutions in 2021/22 or 2022/23.

 

Dear Gwynedd Council,

 

 

 

Under FOI please provide the following information relating to how the
Council rosters its staff and / or monitors the service delivery, for the
adult social care services it is responsible for:

 

 

 

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

 

 

 

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council’s in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

 

 

 

i) 2021/2022, or;

 

 

 

ii) 2022/23, and if so when;

 

 

 

b) via which procurement route, and;

 

 

 

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus;

 

 

 

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent?

 

 

 

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

 

 

 

a) advise the supplier, and name of the solution, as well as;

 

 

 

b) the current expiry date of the contract under which it is purchased?

 

 

 

Many thanks.

 

 

 

Yours faithfully,

 

 

 

Peter Briggs

 

 

 

-------------------------------------------------------------------

 

 

 

Please use this email address for all replies to this request:

 

[7][FOI #830177 email]

 

 

 

Is [8][Gwynedd Council request email] the wrong address for Freedom of Information
requests to Gwynedd Council? If so, please contact us using this form:

 

[9]https://gwynedd.urlsand.com/?u=https%3A%...

 

-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar
gyfer y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os
yw wedi eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu
na'i ddangos i unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon
yr e-bost yn bersonol i'r awdur.

Gall cynnwys yr e-bost hwn gael ei ddatgelu yn unol â gofynion
deddfwriaeth mewn perthynas â prosesu a rheoli data, sydd yn cynnwys y
GDPR, Deddf Diogelu Data 2018 a Deddf Rhyddid Gwybodaeth 2000.

show quoted sections

Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei
bod yn hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is
absolutely necessary.

References

Visible links
1. mailto:[email address].cymru
3. mailto:[email address].cymru
5. mailto:[FOI #830177 email]
6. mailto:[email address].cymru
7. mailto:[FOI #830177 email]
8. mailto:[Gwynedd Council request email]
9. https://gwynedd.urlsand.com/?u=https%3A%...