Fees) Regulations 2004 are met.1 Post Office has therefore aggregated your second,
third and fourth questions. As a result, Post Office cannot confirm whether or not it
holds information responsive to your second, third and fourth questions which Post
Office is permitted to do in these circumstances under section 12(2) of FOIA.
In light of the above and in summary, our answers to your questions are as follows:
Has Post Office ever actually suffered a loss from lottery cards exceeding their
sell by dates?
Yes.
If such losses were incurred, were they itemised and recorded?
As explained above, we cannot confirm whether or not we hold information responsive
to this question.
Please provide the recorded loss figures to Post Office for lottery cards due to
an exceeded sell by date for each of the years from 2006 to 2014.
As explained above, we cannot confirm whether or not we hold information responsive
to this question.
Has a Subpostmaster ever been held financially liable for a loss from lottery
cards exceeding their sell by dates (whether or not those had been activated
on the branch’s Horizon system prior to that sell by date)?
As explained above, we cannot confirm whether or not we hold information responsive
to this question.
I am sorry for any disappointment that, for the reasons set out above, we are only able
to provide limited information in answer to your questions. If you refine your request,
for example, so that your questions refer to a more recent time period, we will consider
your new request afresh. However, please do note that we might still be unable to
respond to your refined request if we estimate that complying with it would exceed the
cost limit.
If you have any queries about this response, please contact me. Do remember to
quote the reference number above in any future communications.
If you are dissatisfied with the handling of this response, you do have a right to
request an internal review. You can do this by writing to the address below stating
your reasons for your internal review request.
Information Rights Manager
Post Office Limited
Information Rights Team
Ground Floor
Finsbury Dials
20 Finsbury Street
London
EC2Y 9AQ
xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx.xx
1 The conditions are that the requests in question are (i) made by one person, or by different persons who
appear to the public authority to be acting in concert or in pursuance of a campaign; (ii) are received within
any period of 60 consecutive working days; and (ii ) relate to any extent, to the same or similar
information.
If, having requested an internal review by Post Office, you are still not satisfied with
our response you also have a right of appeal to the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
https://ico.org.uk
Yours sincerely,
Kerry Moodie
Information Rights Team
xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx.xx
http://corporate.postoffice.co.uk/secure-corporate/about-us/access-to-information/
@postofficenews
Post Office Limited is committed to protecting your privacy, information about
how we do this can be found on our website at www.postoffice.co.uk/privacy