London Borough of Redbridge
255-259 High Rd,
Ilford IG1 1NN
Revs, Bens and Transactions team
Please reply to:
Senior Reviews Officer
Our ref: 8084393
Date: 27 January 2020
Dear Claire Moore
Freedom of Information Act 2000
Thank you for your request for information about enforcement agent indemnities,
received on 22 December 2019; you have since clarified that the request relates
to the collection of business rates.
Section 1 of the Freedom of Information Act 2000 provides two distinct but
related rights of access to information which impose corresponding duties on
public authorities. These are:
• The duty to inform the applicant whether or not information is held by the
authority and, if so,
• The duty to communicate that information to the applicant.
Please see below a copy of your request and the information being released to
1. Does your enforcement agent contract allow your enforcement
agents to issue an indemnity against prosecution for themselves
without the agreement of the council in cases where they have
wrongfully seized when the customer is identifiably vulnerable?
No. 2. Have you ever allowed bailiffs to make their own settlement
agreements where goods have to be returned after 3 months?
No. 3. Would you allow enforcement agents to breach the equalities
act by achieving a gain whilst someone is under mental health
treatment if it meant your business rates were collected even if they
didn’t inform you?
No. 4. How would you react if they did this without you knowing?
Contract will be terminated. 5. Would you class a secret indemnity kept from the council which
achieves a gain at the cost to the vulnerable victim a material breach of
Yes. 6. Must enforcement agents always report failed levies and a full
report when dealing with vulnerable customers?
7. Would you employ enforcement agents that have fraudulently
concealed information that could cause litigation to the council or
serious damage to a protected party in the past?
8. Before a seizure of a persons assets do you make sure under
human rights act that the bailiff has done a fair and balanced test with
regards to whether the seizure is in the favour of the public interest
Please quote the reference number 8084393 in any future communications.
If you are dissatisfied with the outcome or the handling of your request, you have
the right to ask for an internal review. Internal review requests should be
submitted within 20 working days
of the date of receipt of the response to your
original email or letter and should be addressed to: Information Officer, 7 th Floor
(front), Lynton House, High Road, Ilford, IG1 1NN or sent to firstname.lastname@example.org
If you are still dissatisfied with the Council’s response after the internal review
you have a right of appeal to the Information Commissioner at:
The Information Commissioner's Office
Cheshire SK9 5AF.
Telephone: 01625 545 700 Website: www.ico.gov.uk
Although the London Borough of Redbridge has considered your request strictly
in accordance with the Act, if any or all of the information provided is to be
published or broadcast, we would like the opportunity to comment on the
information provided, in so far as that publication or broadcast refers to, or in any
way identifies, the London Borough of Redbridge before the information is
published or broadcast. The London Borough of Redbridge’s Press Office can be
contacted on email@example.com
Senior Reviews Officer