Council Expenditure or Payment to Suppliers for Sep & Nov 2018

Response to this request is long overdue. By law, under all circumstances, Luton Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Luton Borough Council,

I'd like to make a request under the Freedom of Information act for all transactions over £500 for Sep & Nov 2018. As a minimum, please make sure to include the date, value and recipient of each transaction.

If it would help, I am specifically looking for payments to suppliers who provide a service in Health and Social Care. This would include all suppliers falling under the categories :-

1. Payments to suppliers who provide fostering and adoption services to the Council
2. Payments to suppliers who provide care services to the council. This would include suppliers who provide care under each of below -
a. Children's Residential/ Nursing Care Providers
b. Adult Residential/ Nursing Care Providers
c. Elderly Residential/ Nursing Care Providers
d. Domiciliary Care Home Providers
e. Supported Living Care Home Providers
f. Care at Home Providers
g. Providers who carry out Homeless Services
3. Payments to suppliers who provide Special Education Services

In particular I am looking for itemized transactions for suppliers from - preferably in CSV format. I look forward to the information at the earliest.

Yours Faithfully,
Nikhil Prabhu

Dear Luton Borough Council,

PS: We could not find the relevant information we are specifically seeking on your open data website.

Yours faithfully,
nikhil prabhu

LBC Feedback, Luton Borough Council

Dear Nikhil Prabhu
 
Thank you for your request for information in regards to transactions over
£500.00.
 
We confirm we do hold the requested information but are not disclosing it
and rely on the exemption at s21 of the Act, as this information is
readily available here
 
[1]https://www.luton.gov.uk/Business/Doing%...
 
Please take this as a Refusal Notice for the reason given above.
 
If you are not satisfied with our response to your request(s), you can ask
for a review of how we have handled it, by contacting us at the address
above or by contacting emailing us at [2][email address]  . Please
set out any specific concerns you have. If you have any other queries or
concerns then please contact us using the above details. Please quote the
reference number provided above when contacting us.
 
Should you remain unhappy with our response after we have reviewed it, you
can refer your concerns to the Information Commissioner Further
information on the Freedom of Information Act is available through the
Information Commissioner at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
Internet: [3]www.ico.gov.uk
 
 
Yours sincerely,
 
Information Governance Team
Luton Borough Council
Town Hall, George Street, Luton LU1 2BQ
Email: [4][Luton Borough Council request email]
 
 

show quoted sections

Dear LBC Feedback,

Thank you for your response.
We see only 1 Fostering transaction for November 2018. Is that correct?
Whereas, other months have many more (For eg. Oct 2018 has 288)

That is why we requested data for those 2 months, data seems to be missing, after we have conducted our analysis.

With Regards,
nikhil prabhu

LBC Feedback, Luton Borough Council

1 Attachment

  • Attachment

    Email UK 191127 150752.switch

    11K Download

  [1]Luton BC logo  
This email has been sent to you
securely by Luton Borough Council

Click to [2]read this secure
email online.

This free service is provided by
Luton Borough Council and
enables you to communicate
securely.

If you have Egress installed,
simply open the attachment.

Regular user? [3]Download our
free desktop or mobile apps.

Having problems accessing the
email? [4]Click Here

 
Confidentiality Notice: This email and any files transmitted with it are
confidential and intended solely for the use of the individual or entity
to whom they are addressed. If you have received this email in error
please notify the sender.
© Copyright 2007-2018 Egress Software Technologies Ltd.

[5]LutonLogo

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail
sent and received by its e-mail systems, to ensure compliance with its
policies and procedures. Messages that breach policy or pose a threat may
be quarantined or deleted. Scanning of this message and addition of this
footer is performed by MailMarshal Secure Email Gateway in conjunction
with virus detection software. The Council is not responsible for any
changes made to the message after it has been sent. This message is
intended only for the addressee. Any unauthorised copying or distribution
may be unlawful. If you have received this email in error please notify
the originator of the message and then delete this message from your
system.

Website: [6]www.luton.gov.uk

Sign up to receive important updates on council
services: [7]luton.gov.uk/emailupdates

[8]Twitter Follow us on Twitter: @Lutoncouncil

[9]Facebook Like us on Facebook: Luton Council

[10]Think Green Before printing, please think about the ENVIRONMENT!

References

Visible links
2. https://reader.egress.com/p/d3762b294e20...
3. http://www.egress.com/integrated-access/
4. http://www.egress.com/support-articles-g...
6. http://www.luton.gov.uk/
7. http://www.luton.gov.uk/emailupdates

Dear LBC Feedback,

Please grant me access to the encrypted SWITCH message.

Yours sincerely,
nikhil prabhu

Dear LBC Feedback,

Please help me access your SWITCH message.

Yours sincerely,
nikhil prabhu

Unable To Access Package UK-191127-150752
You cannot access this message because 'Usamah Khan' ([email address]) did not grant access permissions to [email address].

It is possible that the message was sent to a different email address of yours. Please check the To/Cc fields of the message in your Inbox, and sign in with one of the email addresses listed there.

From: 'Usamah Khan' ([email address])
To: 'nikhil prabhu' <[email address]>
Subject: Secure message

Alternatively, send a message to [email address]) requesting access. You may wish to include details of the person who sent you this email:

LBC Feedback, Luton Borough Council

Dear Nikhil Prabhu

Thank you for your request for information in regards to transactions over
£500.00.

We confirm we do hold the requested information but are not disclosing it
and rely on the exemption at s21 of the Act, as this information is
readily available here

[1]https://www.luton.gov.uk/Business/Doing%...

Please take this as a Refusal Notice for the reason given above.

If you are not satisfied with our response to your request(s), you can ask
for a review of how we have handled it, by contacting us at the address
above or by contacting emailing us at [2][email address]  . Please
set out any specific concerns you have. If you have any other queries or
concerns then please contact us using the above details. Please quote the
reference number provided above when contacting us.

Should you remain unhappy with our response after we have reviewed it, you
can refer your concerns to the Information Commissioner Further
information on the Freedom of Information Act is available through the
Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625 545 700

Internet: [3]www.ico.gov.uk

Yours sincerely,

Information Governance Team

Luton Borough Council

Town Hall, George Street, Luton LU1 2BQ

Email: [4][Luton Borough Council request email]

show quoted sections

Dear Luton Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Luton Borough Council's handling of my FOI request 'Council Expenditure or Payment to Suppliers for Sep & Nov 2018'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]
We have analysed data on your transperancy sitehttps://www.luton.gov.uk/Business/Doing%... and find that Health & Social Care payments (particularly Fostering related) seem to be missing for Sep 2018 as well as Nov 2018. Whilst all the other months in 2018/2019 contain atleast 100 Fostering related transactions (for eg. Oct. 2018 has 288) these 2 months have none or just 1. Hence, we kindly request you to please provide us with missing data or a suitable explanation for this (happenstance perhaps?)

If it would help, I am specifically looking for payments to suppliers who provide a service ONLY in Health and Social Care for Sep 2018 & Nov 2018. This would include all suppliers falling under the categories :-

1. Payments to suppliers who provide fostering and adoption services to the Council
2. Payments to suppliers who provide care services to the council. This would include suppliers who provide care under each of below -
a. Children's Residential/ Nursing Care Providers
b. Adult Residential/ Nursing Care Providers
c. Elderly Residential/ Nursing Care Providers
d. Domiciliary Care Home Providers
e. Supported Living Care Home Providers
f. Care at Home Providers
g. Providers who carry out Homeless Services
3. Payments to suppliers who provide Special Education Services

In particular I am looking for itemized transactions for suppliers, preferably in CSV format. As a minimum, please make sure to include the date, value and recipient of each transaction. I look forward to the information at the earliest.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,
nikhil prabhu

LBC Feedback, Luton Borough Council

 

From: LBC Feedback
Sent: 18 December 2019 11:33
To: '[FOI #616622 email]'
<[FOI #616622 email]>
Subject: Internal review of Freedom of Information request - B30578 - LO

 

 

Dear Nikhil Prabhu,

 

Thank you for your email requesting an internal review.  We have logged
your request and passed it to the relevant team for investigation.

 

We aim to provide a response within, by 17/01/2019

 

Please do not hesitate to contact us if you have any queries at
[1][Luton Borough Council request email] or at the address below, quoting the above
reference.

 

Kind regards

 

Information Governance Team

Business Intelligence

Luton Borough Council

Town Hall, George Street, Luton LU1 2BQ

Email: [2][Luton Borough Council request email]

 

 

[3]LutonLogo

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail
sent and received by its e-mail systems, to ensure compliance with its
policies and procedures. Messages that breach policy or pose a threat may
be quarantined or deleted. Scanning of this message and addition of this
footer is performed by MailMarshal Secure Email Gateway in conjunction
with virus detection software. The Council is not responsible for any
changes made to the message after it has been sent. This message is
intended only for the addressee. Any unauthorised copying or distribution
may be unlawful. If you have received this email in error please notify
the originator of the message and then delete this message from your
system.

Website: [4]www.luton.gov.uk

Sign up to receive important updates on council
services: [5]luton.gov.uk/emailupdates

[6]Twitter Follow us on Twitter: @Lutoncouncil

[7]Facebook Like us on Facebook: Luton Council

[8]Think Green Before printing, please think about the ENVIRONMENT!

References

Visible links
1. mailto:[Luton Borough Council request email]
2. mailto:[Luton Borough Council request email]
4. http://www.luton.gov.uk/
5. http://www.luton.gov.uk/emailupdates

Dear LBC Feedback,

May I request an update at this point?

Yours sincerely,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk

Dear LBC Feedback,

If we do not hear back from you with an update within 5 working days, we will be forced to escalate this matter with the Information Commissioner.

Thank you,
Yours sincerely,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk

Dear LBC Feedback,

This is now unacceptable and we will be approaching the Information Commissioner for a resolution.

Yours faithfully,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk

Dear LBC Feedback,

We would have liked to resolve this without having to involve the ICO, but your non-communication makes it impossible to do so. Hence, we are now filing a complaint with the Regulator.

Yours sincerely,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk

LBC Feedback, Luton Borough Council

Dear Nikki Prabhu,

Thank you for your email and apologies for the delay in response.

We have chased this with the service and we should have an update for you as soon as possible.

kind regards,

Lilian Ogideh
Complaints and Information Compliance Officer
Business Intelligence
T: 01582 546398
W: www.luton.gov.uk

show quoted sections

Dear LBC Feedback,

May I please request an update?

Yours sincerely,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk

Dear LBC Feedback,

I requested an update on March 20 but was answered however by a seemingly automated response.
May I request an update at this point? Of course being cognizant of the current situation.

Thank you,
Yours sincerely,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk

Dear Luton Borough Council,

May I request an update now?

Yours sincerely,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk

LBC Feedback, Luton Borough Council

Hi Nikhil

We have emailed the service, and will update you when they respond to us.

Kindest Regards
Khurram Nawaz
Complaints and Information Compliance Officer
Complaints & Information Governance
Business Intelligence Unit

show quoted sections

Dear LBC Feedback/Mr Nawaz,

May I now request an update please?

Yours sincerely,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk

LBC Feedback, Luton Borough Council

Dear Nikhil

Sorry again for the long delay, I have chased this again.

Kindest Regards
Khurram Nawaz
Complaints and Information Compliance Officer
Complaints & Information Governance
Business Intelligence Unit
T: 01582 547373

show quoted sections

Ok, Thank you Mr Nawaz, patiently waiting for a response.

Yours sincerely,
nikhil prabhu

LBC Feedback, Luton Borough Council

Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Messages that breach policy or pose a threat may be quarantined or deleted. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The Council is not responsible for any changes made to the message after it has been sent. This message is intended only for the addressee. Any unauthorised copying or distribution may be unlawful. If you have received this email in error please notify the originator of the message and then delete this message from your system.

Website: www.luton.gov.uk