Claimant Commitment - not accepted
Summary
How to proceed when a claimant doesn't accept a Claimant Commitment
Content
If a claimant doesn't accept their Claimant Commitment, they must be advised:
of the purpose of the Claimant Commitment
that they (and their partner if they have one) won’t be entitled to Universal
Credit if they don't accept a Claimant Commitment
that Universal Credit will inform their partner (if they have one) that they have
not accepted a Claimant Commitment and that neither will be entitled to
Universal Credit if the claimant doesn't accept a Claimant Commitment
The claimant is advised that their claim will be closed and they will receive no more
payments of Universal Credit. They will then have to claim again, and they will still
have to accept a Claimant Commitment.
The claimant now enters the 5 working day 'cooling-off' period.
The claimant must be informed that it is their responsibility to contact Universal
Credit during this period if they wish to accept their Claimant Commitment or request
a second opinion. Failure to do so will result in their claim/joint claim being
terminated. See Claimant Commitment – cooling-off period.