Freedom of Information Act - Appeals and Complaints
This procedure only applies to appeals or complaints in relation to the Freedom of Information Act
2000 or the Environmental Information Regulations 2004.
For other University complaints procedures, please contact the University Ombuds Office on 01642
If you are dissatisfied with the way in which an information request has been handled, or if
you wish to appeal against the withholding of requested information, the following steps
should be taken. This process complies with the applicable legislative requirements, and
Stage 2 must be carried out before progressing to Stage 3. Stage 1:
Informally approach either the person who supplied your information or the
Department for Quality & Governance as below. There is no obligation to
complete this stage, but we would hope to resolve most queries quickly and
without the need for a formal complaint.
Contact the Department for Quality & Governance as below and ask for a formal
review of your request to be carried out. This will prompt an internal review of
the actions taken and the response provided. We will write to confirm what
action we intend to take and the anticipated time-scale for completing the review.
Senior Administrator (Records Management)
tel: 01642 342060
DQG (Legal Services)
fax: 01642 384299
Middlesbrough. TS1 3BA
If you are still dissatisfied following a formal internal review, the complaint can
then be referred to the Information Commissioner’s Office. Further information
about their complaints procedure is available from www.ico.org.uk.
First Contact Team
Information Commissioner’s Office
tel: 0303 123 1113
Department for Quality & Governance (Legal Services)