Mae hwn yn fersiwn HTML o atodiad i'r cais Rhyddid Gwybodaeth 'Records Of Meetings between Haringey and Spurs'.


After the Riots:  
Taking Tottenham 
Forward
Recommendations of 
the Tottenham Community Panel
February 2012

Foreword
The riots of August 2011 had a very serious impact 
on the people, infrastructure, economy and welfare 
of Haringey and of Tottenham in particular. 
It is vital that the people and organisations of the 
borough work together to understand and address 
this, not only countering the direct impacts of the 
disturbances, but also making sure that we improve 
on what we had before. 
The Tottenham Community Panel – a group of local 
community leaders – was convened to develop 
recommendations about the next steps for Tottenham. 
The Panel has engaged with the local community and 
other stakeholders in a broad-based conversation 
about the effect of the riots, and about how we should 
move forward. 
Following a period of gathering and carefully 
considering a range of evidence, the Tottenham 
Community Panel are now pleased to be publishing our 
final report which sets out how we think Tottenham 
can build on its strengths and overcome its c ”hallenges 
to become a vibrant, prosperous and exciting place 
where people choose to live, work and enjoy life.
Councillor Claire Kober 
Chair of the Tottenham Community Panel

Contents
About the Panel and its approach ...................................... 03
Executive Summary .............................................................  04
Recommendations
Theme 1: Attracting inward investment to create 
 
         opportunities for the employment of local  
                     people .................................................................... 06
Theme 2: Improving the image of the area  ....................... 08
Theme 3: Opportunities and activities for  
 
         young people, particularly vulnerable young  
                     people .................................................................... 10
Theme 4: The relationship between the police and  
 
         the community .....................................................  12
Theme 5: Increasing community involvement and  
 
         leadership  .. . . . . . ................................................ 14
Next steps ................................................................................ 16
 
Appendix: Evidence received by the Community  
 
          Panel ...................................................................... 19
01












The Tottenham Community Panel Members
Claire Kober (Chair)
Symeon Brown
Claire is the Leader of the 
Symeon has a background in 
Council and ward councillor 
community organising and is 
for Seven Sisters. She has also 
a co-founder of the youth-led 
worked in a number of policy 
organisation Haringey Young 
roles for national charities. 
People Empowered (HYPE).
Alan Strickland  
Sheila Peacock
(Deputy Chair)
Sheila has been a councillor 
Alan is a councillor for Noel 
for Northumberland Park ward 
Park and the Cabinet member 
for 18 years. She was also the 
responsible for regeneration.  
Headteacher at Earlsmead 
He works part time for a 
Primary School in Tottenham 
national charity. 
for 11 years.
Sharon Grant
Father Simon Morris
Sharon is Chair of Haringey 
Fr Morris is the Vicar of  
Citizens Advice Bureau, and a 
St. Mary’s, Lansdowne Road 
trustee of the Bernie Grant Arts 
and the Good Shepherd, 
Centre and other charities. In 
Mitchley Road. He is also Chair 
the past she was a university 
of Governors at Coleraine Park 
lecturer and ran the office of 
Primary School. 
the late Bernie Grant MP. 
Jo Olsson
Michael Polledri
Jo is a Tottenham resident. She 
Michael is Chairman and 
is also Director of Children, 
founder of Lee Valley Estates, 
Education and Families Services 
an umbrella organisation 
at Thurrock Council. 
with substantial commercial 
property interests in and 
around London’s Lee Valley. 
Sister Eugenia Geraghty
Sister Eugenia belongs to the 
Tony Hartney
Congregation of the Servants 
Tony is headteacher of 
of Mary and is a parishioner of 
Gladesmore Community School 
St. Ignatius Church, Stamford 
in Tottenham. The school has 
Hill.  She has spent most of 
been judged to be outstanding 
her working life as a teacher in 
by Ofsted and has won awards 
Haringey Schools.
for excellent work with the  
community.
Georgina Walters
Georgina is a resident member 
of the Homes for Haringey 
Board. She has lived in north 
Tottenham for over 30 years 
and is an active member of her 
local community. 
02

About the Tottenham Community Panel
The Tottenham Community Panel is an 
traders, and the voluntary and community 
independent group of local community leaders 
sector. 
which formed to look at how to rebuild and 
•     The Panel gathered together community 
improve Tottenham following the riots in 
feedback provided at other meetings and 
August 2011. The formation of the group, 
forums organised by the community and 
chaired by council leader Claire Kober, marked 
voluntary sector and by local public sector 
a determination to draw on local ideas and 
organisations like the Council, Homes for 
experience to identify actions that would 
Haringey and the Community and Police 
improve and build confidence in the area.
Consultative Group.
•     A call for evidence was issued to individuals 
The Panel’s recommendations have implications 
and organisations in the borough, inviting 
for all the individuals and organisations that play 
people to submit their views. 
an active role in Tottenham life. These include 
local businesses, community members, service 
Appendix A at the back of this document 
providers and other bodies from across public, 
summarises the results of this work. 
private, voluntary and community sectors. 
On the basis of this information and their own 
knowledge, panel members were able to identify 
The Panel’s approach 
key areas they wished to address through their 
The Panel established that a number of 
recommendations. The Panel built on this by 
studies were already setting out to explore 
inviting a series of professionals from across the 
the root causes of the riots. As a result, panel 
public, private and third sector to share their 
members decided they would add most value 
expertise and knowledge about what works in 
by focusing on Tottenham’s future following the 
these areas and to help shape recommendations. 
disturbances. 
The recommendations set out here are aimed at 
To inform its conclusions the Panel engaged  
a range of local community, public and private 
with local residents, businesses and 
sector agencies and organisations that have 
organisations. The feedback received provided 
a stake in the future of Tottenham. The final 
evidence about the impact of the riots and 
section sets out how the Panel will be working 
a breadth of knowledge about ways that 
with these stakeholders to ensure that they 
Tottenham could be improved for people who 
deliver on these recommendations and create a 
live in, work and visit the area. 
better future for Tottenham.
How the Panel reached its 
recommendations
The Panel gathered feedback and input in three 
ways to hear a wide range of views:  
•     The Young Foundation was commissioned 
to run a series of structured deliberative 
workshops with a range of local people 
and stakeholder groups. These included 
students, residents, the public sector, local 
03

Executive Summary
The Tottenham Community Panel is an 
2.2  Celebrate all the positive aspects of life in 
independent group of local community leaders 
Tottenham. 
which formed to look at how to rebuild 
2.3  Further develop and refine the ‘I Love 
and improve Tottenham after the riots in 
Tottenham’ campaign, and base its next 
August. Following a period of engagement, 
steps on promoting the positive experiences 
evidence gathering and deliberation the Panel 
of local people. 
has developed a series of recommendations 
2.4  Work with the local cultural sector to 
with implications for all of the individuals 
develop an authentic brand identity for 
and organisations that play an active role in 
Tottenham.
Tottenham life.
2.5  Explore ways to create a public space that is 
community-led for communication between 
The Panel’s recommendations fall within five 
local people to share positive ideas and 
themes. These are the headlines:
experiences about Tottenham. 
2.6  Tackle the perception that some employers 
discriminate against potential employees 
Theme 1: Attracting inward 
from Tottenham.  
investment to create opportunities  2.7  Improve the visual appearance of ‘gateways’ 
for the employment of local people
to Tottenham, especially at transport links.
1.1  Improve the look and feel of Tottenham to 
attract shoppers and investors, involving 
Theme 3: Opportunities and 
local people, businesses, and services.
activities for young people, 
1.2  Publish a plan to revitalise the High Road. 
1.3  Bring more creative jobs to the area by 
particularly vulnerable  
encouraging the growth of a cluster of 
young people
cultural industries.
3.1  Haringey is classed as an ‘Outer London’ 
1.4  Make the most of public sector spending in 
borough. The Panel feels that the challenges 
Tottenham.
the borough faces are as significant as those 
1.5  Ensure local investment and enterprise 
of inner London boroughs and should be 
creates jobs for local people.
resourced as such by central government.
1.6  Upskill people so they are able to access 
3.2  Make the most of the range of local positive 
the employment opportunities becoming 
activities provided across sectors for young 
available locally and in surrounding areas. 
people, with a focus on what works in 
1.7  Ensure that any plans for regeneration 
improving their prospects.
improve the availability of a mixture of types  3.3  Secure and target resources to support 
of housing, to encourage people to continue 
vulnerable young people so that no young 
to live in Tottenham through different stages 
person who is in need goes without support.
of their lives.
3.4  Young people in Tottenham often have 
limited personal space inside their homes. 
Young people should have access to a range 
Theme 2: Improving the image of 
of communal safe spaces that they enjoy 
the area
and where they can engage with their peers 
and with services that support them.
2.1  Publish a timeline setting out key milestones 
3.5  Take positive steps to open up local 
so that people can see what is being 
employment opportunities for young 
delivered to improve the area.
people.
04


3.6  Businesses should play a key role in building 
4.6  Significantly improve the practice and 
a culture of aspiration, preparing young 
scrutiny of Stop and Search and Stop and 
people for the workplace and creating 
Account.
employment opportunities. 
4.7  Make local arrangements for dealing 
with complaints more widely known and 
understood in order to prevent escalation of 
 Theme 4: The relationship 
issues.
between the police and the 
4.8  Strengthen community involvement in 
community
delivering community safety objectives in 
neighbourhoods. 
4.1  The structures used by the police to engage 
with the community should be reviewed 
to ensure that the local community is 
Theme 5: Increasing community 
empowered, especially at times of crisis.
involvement and leadership 
4.2  Frequent changes of personnel are 
damaging and hamper police efforts to build  5.1  Promote civic responsibility and community 
strong relationships in the local area. There 
leadership. 
should be continuity in management at the 
5.2  Find better and new ways of promoting and 
highest levels.  
supporting the voluntary and community 
4.3  Address the culture and training of the local 
sector.
police force to tackle divisive perceptions of 
5.3  Public sector organisations should be more 
‘them and us’ and to put the community at 
effective in communicating opportunities for 
the heart of policing.
people to shape services and local plans. 
4.4  Being able to successfully engage with 
5.4  Young people need to feel ownership of 
communities is an important skill for police 
their local area, and to have the skills and 
officers that is undervalued. Recognition 
civic awareness that equip them to be 
and reward for community engagement 
community leaders.
skills in the police career structure should be  5.5  Recognise the vital role of families, 
improved and officers who have developed 
parenting and role models in supporting 
these skills accorded higher status. 
people to become rounded citizens.
4.5  Address the low level of police presence in 
the community.
05

Theme 1: Attracting inward investment to  
create opportunities for the employment  
of local people
The Panel’s recommendations in this area aim 
and smaller local traders to retain the 
to attract consumers and businesses through 
diversity of the area. 
targeted investment and clear strategies, in 
•  Create a better mixture of different types of 
order to grow the local economy and create jobs 
shop and prevent the clustering of certain 
for local people.  
types, such as betting shops and fast food 
outlets. 
•  Develop more convenient transport and 
Recommendations
walking routes to link the different parts of 
1.1  Improve the look and feel of Tottenham 
the Tottenham area, including improving the 
to attract shoppers and investors, through 
link from Tottenham Hale to the High Road. 
involving local people, businesses, and 
services. 

1.3  Bring more creative jobs to the area by 
encouraging the growth of a cluster of 
•  Ensure local people, businesses and 
cultural industries. 
services support a clean and managed look 
•  Promote the existing artistic and cultural 
in Tottenham through positive behaviour, 
products and talents of Tottenham. 
development control and a shared 
•  Recognising that this is a key sector for 
ownership of the area. 
Tottenham, look at ways to expand the 
•  Tackle derelict buildings – both the short 
cultural industry by re-developing the 
term eyesore and the long term solution. 
existing cultural strategy.  
•  Create smarter shop fronts to improve the 
•  Exploit local activity and energy in sport to 
quality of the High Road. 
create employment opportunities for local 
•  Deliver high levels of enforcement action 
people. 
to enhance the quality of public space, for 
example tackling graffiti and inappropriate 
1.4  Make the most of public sector spending in 
advertising on signs and lighting. 
Tottenham. 
•  Improve the quality of public space in 
•  Produce an analysis of all public sector 
Tottenham by reducing street clutter and 
spending in the area and work to ensure 
ensuring street furniture makes a positive 
that resources are being coordinated to 
contribution to the High Road. 
address shared priorities. 
1.2  Publish a plan to revitalise the High Road.
•  Be proactive in exploiting opportunities to 
 
attract additional resources from public and 
•  Develop a series of distinctive focal points 
private sector sources. 
for Tottenham at which to concentrate 
•  Use public sector procurement of goods 
activity. 
and services to create employment 
•  Undertake a study into what would attract 
opportunities for local people. 
people to spend more money on the 
High Road in order to target provision to 
1.5  Ensure local investment and enterprise 
encourage residents and new groups, such 
creates jobs for local people. 
as students at Tottenham Hale, to increase 
•  Improve the employability of local people by 
their spending in the area. 
working with businesses to make sure they 
•  Improve parking provision on the High Road. 
have relevant skills. 
•  Support a stronger retail offer, with a 
•  When regeneration plans for Tottenham 
balance between large national businesses 
06


are produced, they should include details of 
wealth in Tottenham is not benefiting the local 
how regeneration projects will support local 
area because people spend their money in 
employment. 
other places. To support the viability of local 
•  Provide intermediaries to channel local 
businesses it will be important to make sure that 
people into jobs created through new 
infrastructure like parking is in place, and that 
investment.
what is offered by local business is targeted to 
•  Ensure that more facilities are available for 
meet the needs of existing and new residents. 
new enterprise, through effective use of 
existing buildings and by making sure the 
Residents were keen to be ambitious and 
space is suited to the types of business that 
bold in ensuring that incoming investment 
Tottenham needs. 
is both positive, for example desirable shops 
•  Support sustainable local enterprise by 
and restaurants, and long-term, for example 
making connections between start-ups, 
partnerships with big companies who will “come 
charities, social enterprise and the business 
into the area and develop it”. At the same time, 
sector through the Haringey Business Board.  people felt it was important to balance this 
with supporting smaller-scale local traders to 
1.6  Upskill people so they are able to access 
thrive through strong partnerships between 
the employment opportunities becoming 
the community, SMEs and large business. The 
available locally and in surrounding areas, 
Panel’s recommendations aim to ensure that 
for example in Kings Cross and Stratford. 
local people are supported to access jobs and 
opportunities emerging locally, and also have the 
1.7  Ensure that any plans for regeneration 
skills they need to benefit from regeneration and 
improve the availability of a mixture of 
development taking place in surrounding areas 
types of housing, to encourage people 
like Stratford and Kings Cross. 
to continue to live in Tottenham through 
different stages of their lives.

Feedback to the Panel suggested that the 
existing cultural capital and entrepreneurialism 
in Tottenham could be a base for further growth, 
How the Panel arrived  
and the Panel concluded that Tottenham should 
at these recommendations 
actively support, nurture and promote the 
development of a stronger cluster of cultural 
In the Panel’s research people repeatedly 
businesses. Through its conversations with 
said that it is a priority to deliver growth in 
local professionals the Panel also decided that 
Tottenham and create jobs. The Panel therefore 
it would be valuable to set out how all public 
looked at ways to attract inward investment by 
sector resources are being spent in Tottenham. 
building on the strengths of the area and tackling  The Panel considers it likely that by looking 
barriers to growth. They also looked at ways to 
across organisations and across national and 
make sure this benefits local people. 
local levels, better outcomes could be achieved 
through better coordination and targeting of 
Recommendations to improve the look of the 
resources. 
area and energise the High Road aim to make 
Tottenham more attractive to prospective 
investors and consumers through positive 
behaviour, strong enforcement, control of 
development and longer-term investment. 
Participants in the Panel’s work said that 
07

Theme 2: Improving the image of the area
The Panel is clear that the image of Tottenham 
•  Look into opportunities to use social 
will be changed by action and tangible 
media to enable quick and responsive 
improvements. The Panel recommend working 
communication to grow organically among 
to improve the image of Tottenham by building 
community members about local activity 
on its existing strengths and distinctive 
and news. 
characteristics, and reinforcing these with the 
delivery of visible, positive change in the area.  
2.7  Tackle the perception that some employers 
discriminate against potential employees 
from Tottenham by developing a London-

Recommendations
wide approach to tackling ‘postcode 
discrimination’ incorporating sign-up from 

2.1  Publish a timeline setting out key 
major employers.
regeneration milestones so that people  
can see what is being delivered to improve 

2.8  Improve the visual appearance of the key 
the area. 
‘gateways’ to Tottenham, such as tube and 
train stations and surrounding areas.

2.2  Celebrate all the positive aspects of life 
in Tottenham including its talented and 
diverse population, the football club, its 
history and heritage, and natural assets 

How the Panel arrived  
such as the Lee Valley Park to make 
at these recommendations 
Tottenham a destination of choice. 
A continuous thread in the Panel’s evidence base 
and discussions was the damaging impact of 
2.3  Businesses whose work shapes the external  the negative image that people and the media 
image of Tottenham, such as estate agents 
can associate with Tottenham. This has been 
and venues, should commit to promoting 
exacerbated by the riots and by media coverage 
the area in a fair and positive way. 
of the riots.  Negative perceptions of the area are 
considered to be stopping people from wanting 
2.4  Further develop and refine the ‘I Love 
to invest in, move to or visit the area. A group of 
Tottenham’ campaign, and base its 
young people from Tottenham, asked whether 
next steps on promoting the positive 
they liked living in Tottenham, responded ‘yes’. 
experiences of local people to draw on the 
Asked whether they would like to bring up their 
strength of pride in the area. 
own children in Tottenham, they responded ‘no’.  
This reflects a widespread view - that Tottenham 
2.5  Work with the local cultural sector to 
is not a place people choose to settle in. Panel 
develop an authenic brand identity for 
members felt that this poor reputation can have 
Tottenham, for example, inviting ideas 
a negative impact on both the self-esteem and 
through a competition.
the prospects of people who live in the area.  
2.6  Explore ways to create a public space 
Yet the Young Foundation’s report and wider 
that is community-led for communication 
community discussions reflect the fact that there 
between local people to share positive 
is a great deal of pride in Tottenham among its 
ideas and experiences about Tottenham. 
communities. There are many assets and positive 
•  Look to establish a range of interfaces suited  activities in the area to challenge this negative 
to all demographics, for example face to face  image. These include the community itself, many 
and notice boards. 
heritage buildings, the Lee Valley Regional Park, 
08



potential to develop ‘I Love Tottenham’ into 
‘Why I Love Tottenham’ will allow the campaign 
to harvest and gain from existing positive 
experiences.
From the Panel’s evidence and Panel members’ 
own experience, a view emerged that positive 
initiatives in Tottenham in the past have not 
always been sustained or joined-up enough to 
the football club, good access to surrounding 
have a big impact. The Panel recommends that 
areas, and the culture, history and diversity of 
the improvement of Tottenham’s image is based  
the area. The Panel agreed that a platform to 
on the delivery of a publicised five year plan.  
enable residents, community groups, businesses 
In this way there will be momentum behind 
and visitors to share their positive experiences 
change the area, and people will feel more 
of Tottenham would begin to form the basis of a 
confident about ‘buying into’ the change. 
better image for the area. 
One of Tottenham’s key assets is its thriving 
In recommending investment in improving 
cultural sector and the Panel saw opportunities 
the image of the area, the Panel are clear that 
to tap into this local talent to drive the 
this should be authentic and driven by the 
development of a powerful new brand for  
real experiences of people from Tottenham as 
the area.
this way it will be robust and sustainable. The 
09


Theme 3: Opportunities and activities  
for young people, particularly  
vulnerable young people
The Panel has heard that there is a need to raise 
the aspirations of young people and improve 
their access to employment opportunities. These 
need to be delivered based on evidence of what 
works and in a context where young people have 
supportive relationships, are listened to, and can 
shape their futures. The Panel recognises that 
while there may be a resource shortfall, this is 
a priority for Tottenham. Steps must be taken 
nationally and locally to identify the resources 
•  Create an accessible menu of local youth 
required.   
programmes and activities and make sure 
it is promoted to young people, parents, 
organisations in contact with young people 
Recommendations
and the wider community. 
3.1  Haringey is classed as an ‘Outer London’ 
borough. The Panel feels that the 
3.3  Secure and target resources to support 
challenges the borough faces are as 
vulnerable young people so that no young 
significant as those of inner London 
person who is in need goes without 
boroughs and should be resourced as such 
support. 
by central government. 
•  Put in place a comprehensive approach 
so that all young people who are not 
3.2  Make the most of the range of local 
in education, employment or training, 
and those exiting the justice system, are 
positive activities provided across sectors 
accessing support to help them plan a 
for young people, with a focus on what 
positive future. 
works in improving their prospects. 
•  Ensure that there is support in place 
•  Deliver a round table event bringing 
targeted at young people who are 
together people who provide youth 
vulnerable or at risk, and at key transition 
programmes from all sectors. Through 
points. 
coordination maximise the reach of the 
provision, identify gaps, get the most out of 
3.4  Young people in Tottenham often have 
the resources available and work together to 
limited personal space inside their homes. 
attract more. 
Young people should have access to a range 
•  Undertake an independent consultation and 
of communal safe spaces that they enjoy 
assessment of youth provision with Haringey 
and where they can engage with their peers 
youth practitioners, the local youth service 
and with services that support them.
and independent service providers operating 
in Tottenham - for those at street level 
3.5  Take positive steps to open up local 
working with young people to outline what 
employment opportunities for young 
resources they need to deliver effective 
people. 
youth provision. 
•  Draw on the entrepreneurial spirit of 
•  Engage all organisations working with 
Tottenham’s young people by increasing the 
young people locally in designing and 
opportunities for enterprise to be used as an 
commissioning services for the area. 
employment opportunity. 
10

•  Provide intermediaries to help young people  provision and to ensure that they are having 
access jobs and support business to source 
the best possible impact by working effectively 
appropriate local employees. 
together and making use of the assets they have. 
•  Organise high profile job fairs that draw 
The Panel also recommend that there are safe 
employers into Tottenham and promote  
spaces in Tottenham that young people have 
employment opportunities to local 
a stake in, including those who feel excluded 
residents. 
from mainstream institutions. Panel members 
consider that young people who are vulnerable 
3.6  Businesses can play a key role in building 
and at risk will be most disadvantaged by recent 
a culture of aspiration, preparing young 
cuts, which place additional pressures on the 
people for the workplace and creating 
services supporting them. These young people 
employment opportunities. Engagement is 
are a priority (not least given the profile of those 
recommended through:
involved in rioting), and the Panel recommend 
•  The development of stronger partnerships 
providers target programmes to ensure they 
between business and schools. 
continue to receive support, particularly at 
•  Staff from businesses in Tottenham sharing 
points of transition in their lives. 
their expertise with young people by 
teaching interview and employability skills in  Participants in the Young Foundation research 
schools. 
also suggested that young people are in need 
•  In addition to formal work experience, 
of role models. One said “people don’t have a 
providing opportunities for young people to 
father figure and they need a father figure. If you 
get a feeling for the world of work through 
don’t have one you don’t know where to go”. At 
visits to workplaces. 
other community meetings people suggested 
•  Increase the availability of apprenticeships 
that a lack of positive opportunities and support 
which are of a high quality, including 
were leading to low aspirations among young 
apprenticeships that are accessible to young 
people. The Panel have challenged local services 
people with Level 1 skills.
to ensure that no young person slips through 
the net, and that where young people are not 
in education, employment or training, they 
How the Panel arrived  
continue to receive support to help them to take 
at these recommendations 
their lives forward. 
Young people emerged as a major theme in the 
Local traders suggested partnerships between 
Panel’s work. People raised the need for the 
business and schools could create opportunities 
provision of opportunities, space, and activity. 
to expose young people to new experiences. 
Others felt there were insufficient activities to 
Local youth providers working with vulnerable 
keep young people “off the streets” and that 
and excluded young people told the Panel 
a lack of a “sense of belonging” could lead to 
that teaching them skills that improve their 
involvement in gangs. Community meetings 
employability is critical. In its recommendations 
also identified concerns about cuts in services 
the Panel is ambitious in its challenge to local 
reducing opportunities for young people and 
businesses, seeking their engagement across 
sending signals that young people are not a 
a spectrum of activity including jobs fairs, 
priority. 
employability skills, increasing apprenticeships, 
and early engagement to expose young people 
The Panel has challenged youth providers 
to the workplace. 
in Tottenham to work together to map their 
11


Theme 4: The relationship between police and  
the community
Recommendations
undervalued. Recognition and reward for 
community engagement skills in the police 

4.1  The structures used by the police to 
career structure should be improved and 
engage with the community, including the 
officers who have developed these skills 
community ‘Gold Group’, the Independent 
accorded higher status. 
Advisory Group and the Community and 
•  Support staff to continue working in the 
Police Consultative Group should be 
local area while developing their careers, 
reviewed and made more effective to 
retaining strong relationships and building 
create ways of working that people feel 
trust. 
they can trust and rely on.
•  Strengthen the training of police arriving 
•  These arrangements must allow for 
in the area, including a full induction 
engagement to take place at short notice 
to Tottenham and its community. 
when crises arise, and must be able to be 
Representatives of the local community 
triggered by community representatives as 
should be involved in the induction process. 
well as by the Police themselves. 
4.5  Increase the presence of the police in the 
community. 
•  Ensure that police have a high level of 
consistent, active engagement in local 
schools. 
•  Increase the visibility of uniformed police on 
foot on the streets.  
4.6  Significantly improve the practice and 
scrutiny of Stop and Search and Stop  
and Account. 

•  The effectiveness of Stop and Search and 
Stop and Account should be reviewed. 
•  Stop and Search and Stop Account should 
Sgt MacPherson with young Volunteer Police Cadets helping 
be reformed to ensure an intelligence-led 
clean up Tottenham following the Summer 2011 disorder.
approach is taken. 
•  Make sure that local scrutiny mechanisms 
4.2  Changes of personnel can hamper efforts 
are effective and known to local people. 
to build strong relationships in the local 
These should: be backed by robust data; 
area. The police force should ensure 
include performance management of 
greater continuity, from junior ranks to 
individual officers; proactively contact 
management at the highest levels.  
people who have been stopped to 
investigate the quality of individual 
4.3  Address the internal culture in the local 
encounters; and respond to issues raised by 
police to tackle perceptions of ‘them and 
the public. 
us’ and to put the community at the heart 
•  Inform people about the powers of police 
of the policing approach. 
and the rights of individuals when delivering 
Stop and Search and Stop and Account. 
4.4  Being able to successfully engage with 
•  Look at how Stop and Search is handled 
communities is an important skill for 
in other societies in order to learn from 
police officers that the Panel believes is 
effective practice elsewhere. 
12

4.7  Make local arrangements for dealing 
perceptions that young people can have of 
with complaints more widely known and 
the police, as young people do not always feel 
understood in order to prevent escalation 
that the police are there to protect them. The 
of issues. 
Panel heard that the presence of designated 
police officers in schools has been effective in 
4.8  Strengthen community involvement in 
improving young people’s views of the police, 
delivering community safety objectives 
and that interaction in community settings can 
in their neighbourhood, e.g. providing 
help to build strong and positive relationships.  
diversionary activities for young people. 
The Panel therefore recommends that police 
officers form close links with schools to develop 
effective relationships with young people and 
How the Panel arrived  
the wider community. 
at these recommendations 
Issues about encounters where people are 
Police should be part of the community. Yet 
stopped by the police came up repeatedly in the 
the evidence reviewed by the Panel suggests a 
course of the Panel’s work. These can include 
disconnection between police and community 
the use of Stop and Search or Stop and Account 
in Tottenham. The Panel concluded that police 
powers. The feedback highlighted the negative 
officers working in the area should have a 
impact these intervention can have on police-
better appreciation of Tottenham’s history and 
community relationships where the way they 
culture and of the needs and priorities of its 
are delivered is considered to be stigmatising 
communities. It recommends that the induction 
or humiliating for individuals being searched. 
and training of police working in Tottenham are 
A number of people, and particularly young 
strengthened and tailored, in partnership with 
people, said that they felt that it is difficult 
the community, to achieve this. 
to hold police to account if the intervention 
is misused. The Panel felt that better scrutiny 
The Panel found that policing in Tottenham can 
backed by quality data will benefit police and 
be perceived as being against the community 
residents, both in evaluation and in ensuring 
rather than protecting it, leading to adversarial 
effective accountability about the use of powers. 
relationships between the police and some of 
Tottenham’s communities. The Panel consider 
To address concerns raised about accountability  
that this is related to weaknesses in the way 
it is important that there is widespread 
the police engage with the community, and 
awareness among residents that a robust 
recommend that the arrangements for doing this  independent scrutiny body is doing this work, 
are reviewed and improved. Effective community  that people are aware of their rights in the stop 
engagement is a skill-set, and is vital in improving  and search process, and that people know how 
local relationships. The Panel recommend that 
they can hold the police to account through a 
the importance of this is recognised in career 
clear and effective complaints process. 
structures and in individual staff development 
in the police force, to support a wider policing 
culture that places a high value on the 
relationship with local people. Consistency 
of personnel should also be a priority to help 
sustain and build strong relationships. 
The Panel feel it is a priority to address negative 
13


Theme 5: Increasing community involvement  
and leadership
Tottenham boasts an inclusive, creative culture 
organisations and through business. 
and the contribution made by its residents 
•  Create a recognisable, regular forum 
through voluntary and community activity is 
through which people can have their say and 
enormous. The Panel understands the need to 
communicate between themselves, and use 
value, support and connect people who show 
mechanisms such as social media to make 
willingness to contribute to their community. 
this accessible to everyone. 
Recognising the pressures that the voluntary and 
community sector are under because of funding 
5.2  Find better and new ways of promoting and 
reductions, it is more important than ever that 
supporting the voluntary and community 
organisations have support that enables them 
sector. 
to get the maximum possible impact with the 
•  Be creative about supporting the voluntary 
resources that they have. 
and community sector to lever in funding 
and to get the best possible impact from 
For some, the riots called into question the 
resources available. 
extent to which everyone feels a positive 
•  Make available accessible, cheap space to 
connection with their wider community. The 
enable new groups to form and existing 
Panel considers that there are opportunities to 
groups to flourish, by better matching 
give all residents a bigger stake in the future of 
the community space in the borough to 
a strong local community. Strong families are 
community need. 
central to strong communities and recognition of  •  Support the role of voluntary and 
this should underpin all interventions and plans. 
community organisations in generating the 
community leaders of tomorrow.
Recommendations
5.3  Public sector organisations should be more 
5.1  Promote civic responsibility and community 
effective in communicating opportunities 
leadership. 
for people to shape services and local 
•  Leaders of different communities in the 
plans. 
borough, including political parties, should 
•  Create a protocol that sets out a common 
give consideration to the way they reach out 
approach that public sector organisations 
to people, and particularly  young people, 
will use to engage with local people. 
to encourage them to shape their futures by 
•  Use a range of means to speak to people 
engaging in democracy. 
and reach out, including  social media 
•  Provide opportunities for people and 
as well as paper-based and face to face 
young future leaders to take an active 
communication. 
role in improving their community 
•  Create opportunities for people to be 
through community and voluntary sector 
directly involved in decision making, for 
14

example through service user panels and 
is supported through actions that support 
student/ community governors. 
both face to face and online communication, 
for example through better availability of 
5.4  Young people need to feel ownership of 
community space, regular forums, and social 
their local area, and to have the skills and 
media.  
civic awareness that equip them to be 
community leaders. 

The research also found that many residents, and 
•  Give young people a stronger voice in 
especially minority groups, felt both that their 
shaping services and improvement plans for 
voices were not heard sufficiently in decision-
their local area.  
making, and that there is a need to create a 
•  Provide better support for young leaders 
stronger sense of local responsibility. Some 
emerging in the community, including 
stressed the need for genuine conversations 
through mentoring schemes, opportunities 
and open dialogue across sectors and within the 
to shadow people, and programmes with 
community while others spoke of the need to 
peer to peer support elements. 
reconnect political parties with communities. 
•  Give young people meaningful opportunities  The Panel have recommended that public sector 
to challenge local decision-makers, and 
organisations create opportunities for people 
ensure decision makers demonstrate that 
to be more directly involved in local services 
they are listening. 
and decisions, in ways which genuinely and 
•  Actively support the development of skills 
demonstrably pay heed to what they say and 
necessary for an active role in public life 
build from their knowledge and experience, 
through school education. 
rather than just paying lip-service to it. 
•  Encourage the development of youth 
leadership in a range of contexts that appeal  As reflected in previous themes, those 
to young people, for example through sports  who engaged with the Panel placed a great 
organisations and national organisations. 
importance on improving the opportunities 
available to young people in Tottenham. The 
5.5  Recognise the vital role of families, 
expert evidence received highlighted that 
parenting and role models in supporting 
equipping people with the skills, confidence and 
people to become rounded citizens. 
knowledge they need to engage in civil society is 
a critical part of furthering active citizenship. The 
Panel have therefore recommended that there is 
How the Panel arrived  
an investment in youth leadership in Tottenham. 
at these recommendations 
This should involve opportunities across a 
range of contexts that inspire young people, 
The evidence gathering uncovered great 
for them to express their views, take on civic 
community spirit and a sense of neighbourliness 
responsibilities, and build decision-making skills.
in Tottenham.  People said that “the community 
is very strong and stays together” and those 
Participants in the evidence-gathering phase 
interviewed showed empathy for other residents  considered that the voluntary sector plays an 
and the problems they face. There was however 
integral role in a healthy community.  While 
appetite for increasing the ways people connect 
reductions in public funding are putting strains 
with each other locally, bringing people from all 
on the assets and resources available, the Panel 
backgrounds together through positive, creative 
feel it is important to find ways to support these 
communal interfaces. In its recommendations 
organisations in order to make the most of the 
the Panel proposes that this engagement 
contribution that local people can offer.  
15


Next steps
The Tottenham Community Panel will share 
had. The Panel will identify any critical gaps in 
these recommendations with a wide range 
the work underway, and identify any follow-
of community members, local businesses, 
up actions required to prompt an effective 
service providers and other organisations and 
response. 
stakeholders by publishing this report and 
publicly launching it in February 2012. 
The Panel will reconvene one year on for a 
formal review of progress made in implementing 
The Panel will ask a number of key organisations 
recommendations and to review the impact that 
and groups to provide a formal response to the 
this has had in improving life in Tottenham.
recommendations, setting out what actions they 
will be taking as a result of the Panel’s work and 
If you would like more information about the 
when this will happen. These responses will be 
work of the Tottenham Community Panel please 
expected by the end of March 2012 and will be 
visit the website at  
made publicly available online. 
www.haringey.gov.uk/communitypanel 
The Panel will reconvene in July for an informal 
or contact Chloe Surowiec at  
review of how its recommendations have been 
xxxxx.xxxxxxxx@xxxxxxxx.xxx.xx 
progressed and the impact that they have 
or on 020 8489 2241.
Feb 2012
End March 2012
July 2012 
Feb 2013
Tott
Loc
P
Formal r
r
enham Community P
anel’
eport is published
to r al or
rev
and impact of 
ec
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i
s in
anisa
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ommenda
ew
ec
formal pr
eport on pr
ommenda
tions r
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ogr
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ogr
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anel 
ess 
 
 
Research by the Joseph Rowntree Foundation, the London School of Economics and the Guardian, the National Centre for Social Research, NCVO and  
a National Riot Victims and Communities panel set up by central governmen.
16

This appendix captures views expressed by residents and others at a range of community meetings. These views do not 
necessarily reflect those of the Tottenham Community Panel. Please note that the data is set out in summary form. If you 
would like to access more detail, please contact Chloe Surowiec at xxxxx.xxxxxxxx@xxxxxxxx.xxx.xx or on 020 8489 2241.
Appendix: Summary of evidence considered by  
  the Community Panel
Section 1 Community Panel commissioned 
2. What is hurting Tottenham
research
3. What is helping Tottenham?
Section 2 Summary notes from meetings held in 
4. What can be done to make things better?
the community 
Section 3 Summary of expert evidence invited by 
Four key themes emerged from the research. 
the Panel
Section 4  Responses to the call for evidence
Theme 1: Positively engaging young people
Section 5 List of directly related reports 
•  Opportunities and support for young people: it came 
considered as evidence by the Panel 
through in many conversations that people feel that there 
are insufficient activities to keep young people “busy” and 
“off the streets”. This is exacerbated by the lack of local 
Section 1: Community Panel commissioned 
employment opportunities. It was felt that young people 
research 
lack supportive individuals in their lives. Some people 
The data in this section summarises findings from 
see involvement in gangs caused by a missing “sense of 
community engagement work in Tottenham commissioned 
belonging”. Tottenham Hotspur is a “great asset”, but 
by the Haringey Community Panel and carried out by the 
some felt it could do more for local young people (e.g. 
Young Foundation in October 2011. 
employing them as stewards).
•  Voice and influence: young people’s voices need to 
Over the course of two and half weeks, the Young 
be heard and they need to be involved more in the 
Foundation engaged with more than 150 local residents and 
community. 
stakeholders in Tottenham. Groups and methods used are 
•  Police: there is a sense that the police are overly 
set out in the table below: 
confrontational (e.g. young people complained about  
The research was framed around four main questions:
“stereotyping”, saying that being young, male, black and/ 
1. What are your thoughts and experiences of the riots and 
or wearing a “hoodie” are reasons to be stopped and 
the impact on Tottenham? 
searched by the police).
Community engagement
Method
Participants
Demographic Breakdown
Local Traders
Focus group
6
GENDER:
5 males, 1 female
ETHNICITY:
5 BME, 1 white
AGE:
30s – 60s
Public Sector Institutions
Deliberative 
8
GENDER:
3 males, 5 females
workshops
ETHNICITY:
1 BME, 7 white
AGE:
30s – 50s
Residents1
1:1 interviews
8
GENDER:
8 females
Parents, Rowland Hill Children’s 
ETHNICITY:
6 BME, 2 white
Centre
AGE:
20s – 40s
Youth 1
Deliberative 
35
GENDER:
20 males, 15 females
CONEL
workshops
ETHNICITY:
33 BME, 2 white
AGE:
Residents 2
Focus group
34
GENDER:
34 females
African Women’s Welfare Group
ETHNICITY:
34 BME
AGE:
40s – 70s
Youth 2
Deliberative 
21
GENDER:
10 males, 11 female
Gladesmore Community School
workshops
ETHNICITY:
16 BME, 5 white
AGE:
14-16 years old
Residents 3
1:1 Interviews
36
GENDER:
26 males, 10 females
BGAC, Seven Sisters, 
ETHNICITY:
26 BME, 5 white
Northumberland Park
AGE:
20s – 70s
Voluntary and Community 
Focus group
5
GENDER:
1 male, 4 females
Sector
ETHNICITY:
4 BME, 1 white
AGE:
30s – 70s
Total
153
GENDER:
73 males, 80 females
ETHNICITY:
125 BME, 28 white
AGE:
Teens – 70s
17

Key actions identified: 
Key actions identified: 
•  Employment: local traders told us to capitalise on the 
•  Opportunities to come together: the community needs 
initiative young people show when they approach 
to form new groups that promote neighbourliness and 
businesses looking for jobs; create partnerships between 
safety (e.g. neighbourhood watch); support community 
local business and schools/young people; communicate 
meetings, e.g. providing public spaces: “we need to be 
job and other opportunities more effectively; provide 
given a voice”; bring local people from all backgrounds 
training opportunities (e.g. involve the college to address  
together through positive, creative community and 
skill gaps).
cultural events. 
•  Engagement and participation: invite young people to 
•  Participation: leadership is needed that understands and 
spend the day with local politicians as a way of bridging 
reflects the community “the local authority needs to talk 
the gap between young people and local representatives, 
to local people”. 
and provide shadowing opportunities; need to get young 
•  Supporting voluntary and community sector: support 
people involved: “they must be part of it, from the 
organisations with proven track records; ensure that 
grassroots right to the top, right up to chief executive 
successful projects are not interrupted due to lack of 
meetings in the Council, young people must be there”.
funding. Tottenham has deep-rooted problems which need 
•  Extracurricular activities: workshops and educational 
long-term solutions, “not ones that are funded for 1 or 3 
opportunities (outside of school) to expose young people 
years”.
to new experiences and opportunities; maximise existing 
assets (e.g. youth clubs run in school buildings); support 
Theme 3: Local infrastructure
events and activities for young people to take part in; 
•  Local amenities: it is widely recognised that the area has 
help youth-focussed charities develop new, creative 
good amenities (e.g. schools, parks, retail and transport 
programmes; social space for young people is needed.
links). However many residents expressed concern about 
•  Improving interactions between the community and the 
the excessive number of betting and fast-food shops.
police: interaction between police and local young people 
•  Physical environment: the deterioration of the buildings, 
in non-confrontational settings (e.g. continuing the success 
especially on the High Road, contributes to the feelings of 
of police coming into schools, which has been received 
neglect felt by the community. Many people mentioned 
positively).
local streets being littered.
•  Mentoring and role models: support for mentors and 
•  Housing: some feel the need for more affordable housing, 
community leaders (e.g. faith leaders, teachers, parents, 
as waiting lists are long. Poor maintenance of the existing 
neighbours and members of the community); identify 
housing stock is also a concern as was the impact of new 
youth role models within the community to raise 
residents with higher incomes displacing low-income 
aspirations; identify men in the community that could act 
residents.
as father figures for other young people, “people don’t 
have a father figure and they need a father figure. If you 
Key actions identified
don’t have one you don’t know where to go”.
•  Physical infrastructure: street lighting needs to be 
•  Support for parents: better education and more support 
improved, especially in Bruce Castle Park and Downhills 
for families, “especially for young mothers”; young people 
Park, and the streets more tidy; more playgrounds 
need to have contact with motivational adults and many 
are needed; build more affordable homes and better 
local parents need support to perform that role; with the 
prioritising of housing recipients; change planning policy 
highest mental health morbidity in the country, a strong 
to reduce the number of detrimental businesses that 
range of support is required.
encourage poor health and gambling.
•  Public services: lessons should be learnt from the effective 
Theme 2: Community cohesion & empowerment
and direct response to the riots by public institution staff, 
•  Strong community spirit and sense of neighbourliness: 
“services [must be] more visible in the community”; 
most agree that Tottenham is a friendly and supportive 
moving away from “ticking boxes and writing reports”; 
place to live, “the community is very strong and stays 
more police foot patrols, especially in the evenings; 
together”. Those interviewed showed empathy for other 
convert the site of the burnt post office into a mutual so 
residents and the problems they face, particularly related 
that it can become a community resource.
to the riots.
•  Pride in diversity: residents see the area’s cultural 
Theme 4: Regeneration and local investment
diversity as a strong community asset and highlight that 
•  Regeneration: external investment is welcome for the 
there is “no fighting” between ethnic groups.
creation of jobs for local people and local growth though 
•  Strengthening community engagement: communication 
some fear “big businesses” that may overlook local 
between authorities and the community is an area 
interests.
that needs improvement and it was suggested that 
•  Supporting local businesses and investment: many 
consultation methods should be replaced with “genuine 
residents support investment in small local businesses.
conversations”. This approach is also proposed for 
•  Job creation: this was overwhelmingly portrayed as a 
resolving “antagonistic relations” with the police. Many 
central concern for the area and is seen as the way to 
residents, especially minority groups, feel that their 
solve many issues.
voices are not being heard in decision-making processes 
•  Negative perceptions: many feel strongly that the negative 
and there is a need to create a stronger sense of local 
perceptions of outsiders about Tottenham is misplaced 
responsibility.
and was worsened by the media coverage of the riots.
18

Key actions identified 
The table overleaf summaries the views and feedback 
•  Supporting local businesses: strengthen partnerships 
provided by attendees at Area forums. 
between business and community groups, and 
between SMEs and large businesses, “if we don’t work 
Meeting:  Haringey Community & Police Consultative Group 
together on a smaller level we won’t survive”; support 
Date: 21 September 2011
entrepreneurship in the area –change planning policy to 
Participants: The public 
encourage new businesses to form and provide “local 
Overview: The Haringey Community and Police Consultative 
contracts for local people”; support local businesses 
Group (CPCG) is a borough wide consultative group. Its 
to employ local people and create apprenticeships; 
objective is to ensure that effective dialogue exists between 
ensure parking regulation doesn’t harm local businesses; 
the police and the community so that residents are 
capitalise on the Tottenham Hotspur brand (e.g. encourage 
empowered to both express their views and influence how 
local franchising of Spurs merchandise); work with local 
their particular policing needs and priorities are met. The 
traders to increase revenues from match day crowds (e.g. 
CPCG called a public meeting in response to the riots entitled 
shopping vouchers).
“What Next? Questions to the Authorities on Rebuilding the 
•  Build the “Tottenham” brand and communicate positive 
Community”. The meeting was held to provide residents with 
messages: many see the need to send out a “positive 
an opportunity to ask questions to the police, community 
message” about Tottenham to rebuild the sense of pride 
leaders, the Council and the Independent Police Complaints 
in the area, as well as attract new investments and people 
Commission.  
-this includes building an identity for Tottenham outside 
of the ‘Spurs’ brand; people need to buy into the “I love 
Tottenham” campaign because, “if only a minority believes 
Views expressed at this meeting included:  
in it, it doesn’t work”; overcome the “stigma hanging 
•  There is a lack of accountability in the police force. 
around Tottenham” (e.g. follow the example of the re-
•  Stop and search and, in particular, the way in which 
branding of Brixton); communicate positive messages 
the police carry out stop and search generates poor 
about the area (e.g. the achievements of local residents).
relationships between the police and community – 
•  Creative, inclusive investment: attract desirable external 
especially young people in the community. There is a lack 
investment (e.g. desirable shops, bookshops, restaurants 
of trust between young people and the police. 
and bars); residents should be encouraged to stay long 
•  The police protected themselves above the community 
term (e.g. shared ownership schemes); “like Shoreditch, 
that they serve. 
we should invite IT specialists, such as Microsoft to come 
•  Young people were blamed for the riots when rioters were 
into the area and develop it”; “we need to be bold about 
from a range of ages and backgrounds.
what we ask for”; local residents need to have a strategic 
•  Those services available for young people may not meet 
role in a regeneration programme; help communities take 
their needs.  
over local disused assets and work with businesses to 
•  The negative view of Tottenham caused by previous riots 
make charities and social enterprises a success.
and partly tackled has been reborn as a result of the 
events in August. 
•  One of the most damaging consequences of the riots is 
the stigma it will generate around Tottenham. 
Section 2: Summary notes from meetings held 
•  Community and civic infrastructure need to be invested in. 
in the community (not organised directly by the 
•  Institutions need to be more accountable
Community Panel)
•  Unemployment is continuing to rise in Haringey. Over 10% 
Meeting:  Area Forums
of young people are unemployed. This is unacceptable. 
Dates: 6th September 11, Tottenham & Seven Sisters
          8th September 11, Wood Green
Meeting:  Homes for Haringey Young Advisors and Haringey 
            19th September 11, Northumberland Park &  
Wider Youth
            White Heart Lane 
Date: 19 September 2011
            20th September 11, West Green & Bruce Grove
Participants: 9 local young people 
            20th September 11, St Ann’s and Harringay
Overview: Young Advisors is a national charity but trains 
            26th September 11, Crouch End, Hornsey and  
young people through out the country in becoming youth 
            Stroud Green 
consultants(helping businesses become more accessible 
Participants: The Area forums were attended by between 
to young people). In Haringey we have 15 trained young 
12 to 60 people. No demographic data was collected about 
advisors.
attendees. Anecdotally, some attendees commented at the 
low numbers of youths at the meetings
Views expressed at this meeting included:
Overview: Area Forums are meetings held by councillors 
•  The riot was sparked by the shooting of Mark Duggan, the 
to provide a public place for residents to raise and discuss 
lack of communication with local people and particularly 
important local issues. Councillors decided to call special 
Mark Duggan’s family, and the way the police handled the 
Area Forum meetings to discuss the riots. In particular, these 
peace protest
meetings focussed upon what had happened, what lessons 
•  Further to this, there were additional motivations to get 
could be learnt and how the community, the Council and the 
involved: being opportunistic, (particularly broke people); 
police could move forwards together.
having a sense of “fun” or out to cause “mayhem”; 
using the riots as an opportunity to rally against the 
19

Feedback received at the six Area Forums held on September 2011 organised under five themes: 
Police
Views about the causes of the riots:
Suggested solutions:
•  Stop & search
•  Improve police communication between local and other op’s
•  Poor police communications
•  Better policing
•  Poor management of early disorder by police
•  Poor police communication following death of Mark Duggan
•  Insufficient police numbers
Youth 
Views about the causes of the riots:
Suggested solutions:
•  Cuts to youth services/youths with little to do
•  More youth services/projects/activities
•  Unemployment/youth jobs
•  Intervene early with high risk groups/people
•  Peer pressure/gangs
•  Poor role models/family breakdown
•  Involve youths/residents in decision making
Services 
Views about the causes of the riots:
Suggested solutions:
•  Poor education
•  Make better use of public space such as schools
•  Lack of school discipline
•  Support schools/colleges to promote social values/behaviours
•  EMA grant cut
•  Improve join up education, youth, employment services
•  Tackle poverty and inclusion
•  Influence values and norm’s of behaviour
Community 
Views about the causes of the riots:
Suggested solutions:
•  Lack of community pride
•  Engage better with communities/better cohesion 
•  People felt alienated/no sense of consequence
•  Harness opportunities for greater pride in Tottenham
•  Lack of ambition/prospects
•  Improve parental responsibility
•  Lack of parental responsibility
•  Involve offenders in the regeneration of Tottenham
•  Poverty/deprivation
•  Improve physical realm
•  Organised criminality
•  Lack of respect/values
•  Materialism
•  Involve youths/residents in decision making
•  Influence values and norms of behaviour
Other 
Views about the causes of the riots:
Suggested solutions:
•  Arab spring
•  Balance the right to use social media with disorder
•  Opportunism
•  Use of social media
•  Looters travelling in from out of Haringey
government; pay back for police mistreatment; a displaced 
•  Set up a conference with senior ministers to build 
generation with nothing to lose; people knew the police 
up connections with young people and increase 
wouldn’t be able to control a lot of people. 
understanding.
•  Underlying issues include a break down in the relationship 
•  To change hearts and minds in Tottenham. “There is 
between police and young people. Young people feel 
a growing underclass emerging and they need a lot of 
the police are not there to support them, but are against 
support and need to be given/ taught the skills to educate 
them, e.g. heavy handed approach to stop and search.
and push themselves out of the vicious circle”.
•  Young people said that a riot or events of a similar nature 
would have happened in time as youth tensions were 
Meeting:  Homes for Haringey Community Panel
rising. They noted that the main areas involved where 
Date: 26 October 2011
deprived.
Participants: 9 local residents
•  The young people agreed that the riots were the only 
Overview: The HfH community panel is a support 
way to get views of young people heard and acted upon 
mechanism for the Tottenham Community Panel. It’s a 
as central government has not taken their thoughts and 
cross section of involved people from Haringey (those who 
considerations into account.
work and live), all members are community orientated and 
•  A positive was considered to be that the riots highlighted 
represent a section of the borough.
the need for there to be no cuts to police and frontline 
services.
Views expressed at this meeting included:
•  The majority of rioters were over 25 but the media blamed 
•  Riots were caused by an escalation of tension over 
the young people.
injustice in a fragile community. 
•  The young people recommended that David Cameron 
•  A pastor who has held a workshop looking at the 
come to Tottenham so they can let him know the how 
relationship with the police noted that Stop and Search is 
people really feel about riots and living in Tottenham.
an issue, and lack of dignity during the process.
20

•  Social changes: EMA removed, overcrowded housing, 
•  Lawlessness seemed permissible when a car was set alight 
financial pressure on parents so youths have little 
and no action taken; news coverage showed police were 
supervision while parents are at work.
not protecting shops; they did protect the police station
•  Agitators catalysing the riot were in the minority; others 
•  Stop and Search is not working, cannot be justified by it’s 
were involved for the excitement.
impact. 
•  Youths responded to the fact that police were not 
•  There are cuts, and no hope in Tottenham.
responding to their violence, more people got involved. 
•  Issues with drugs and slum landlords; gangs leave people 
Quick spread of information about opportunities to raid 
trapped in local areas; betting shops, drugs and boring 
via BBM.
teachers; need to support people released from prison.
•  Not all those involved were youths/ in ‘hoodies’.
•  Applications are down at the college because of the 
•  The police could have been attempting to demonstrate 
that the police are needed in a community, following 
withdrawal of EMA, increase in university fees. The 
recent announcements about cuts. 
message is being given to young people that they are not 
•  Where young were involved there was a lack of parenting: 
worth investing in. Riots reflect a lack of opportunity; 
young people can get freedom beyond their years; this 
failure in the education of a generation in the ‘80s; a 
can be related to parents caring for younger children or 
dumbing down of Tottenham so that where people have 
working; some have mental health needs; some parents 
achieved success this is despite low aspirations. Rioters 
do not know other ways of parenting and need a role 
took away what many have worked for. 
model. However the group agreed the focus should be on 
•  There have been educational failures, in teaching right and 
working with individual youths not parents. 
wrong, in giving people aspirations and encouragement; 
•  Youths don’t have opportunities, jobs need to be available 
we need to help young people to develop moral values.
for local people.
•  There are initiatives providing help and opportunities for 
•  Youths need to be more self-motivated; supported 
teenagers: Keep It Real, Youth TV Talkshow; Chestnuts 
to reach their potential; have long-term sustainable 
Centre is providing young people with opportunities and 
aspirations. Youth need to be empowered to feel self-
employment. Need to invest in grass roots, engage with 
worth: Council and HfH should speak to them, see what 
and empower them. 
they want, and act on it. 
•  The media are not listening to young adults. They 
•  Inspirational role models and good examples are needed.  
portrayed rioters as young people, but it wasn’t all young 
A collective responsibility of schools and homes to build 
people. Tottenham was negatively portrayed in the media.
networks of support; communities don’t look out for each 
•  There is a great community spirit in Tottenham; my shop 
other as they used to or do abroad. It can be dangerous to 
was protected because I am part of the community and 
intervene, people need to be tactful.
they know me.
•  Police and youths should build relationships; police should 
get to know children from a young age when at school; 
•  We the community need to keep together, talk to each 
child’s perception of the police can be influenced by seeing 
other; need to get the ‘why’ into I Love Tottenham so it 
heavy-handed arrest. 
is community owned; we need to be able to make jobs 
•  The community needs to be brought together and barriers 
ourselves; we need to build hope and move forward.
broken down. Youth and community centres have been 
•  We should build on cultural capital and political activism. 
lost, were important hubs and acted as a platform for 
There are many entrepreneurs in Tottenham. 
engaging youths to various projects.
•  Riots have succeeded in attracting resources and attention 
to Tottenham. 
Meeting:  Riot victims and communities panel: public 
•  Wood Green is important as well as Tottenham, especially 
meeting
as a precursor to looking in following days. 
Date: 3 November 2011
•  Young people felt that the police failure to respond to 
Participants: Public meeting at Bernie Grant Centre; 100 
Mark Duggan’s family was a justification for rioting. There 
to 150 attendees, including local residents, businesses, 
was also an element of ‘I can mash up my community 
councillors, and representatives of voluntary and community 
better than you’. Adults need to act as role models. 
organisations and other agencies active in the borough. 
Overview: Darra Singh, Chief Executive of Job Centre Plus 
Meeting:  Riot victims and communities panel: resident 
and former Chief Executive of Ealing and Luton Councils was 
focus group
asked by the Prime Minister, Deputy Prime Minister and 
Date: 22 September 2011
Leader of the Opposition to chair a panel to look at some 
Participants: Four residents from the local area at Bernie 
of the issues surrounding the recent riots. The other panel 
Grant Centre
members are Simon Marcus, Heather Rabbatts and Maeve 
Overview: The national panel (as described above) made 
Sherlock. To inform their research the Panel hosted an open 
a day visit to the borough in order to hear from a range of 
public meeting in Tottenham to hear the views of local 
different sets of people affected by the riots. 
people affected by the August riots. 
Views expressed at this meeting included:
Views expressed at this meeting included: 
•  The media coverage made it look like the police haven’t 
•  There is no outlet for the disaffected to engage with police 
done anything wrong in shooting Mark Duggan; upsetting 
and Council; no accountability for Mark Duggan’s death. 
he was not treated with dignity but portrayed as a 
If the police admit they were wrong they need to say it 
gunslinging gangster. People waiting outside the police 
so the community can hear it. They failed to respond to 
station with kids for hours, weren’t invited inside, had no 
advice that people were angry about Mark Duggan. 
respect shown to them, people got agitated. 
21

•  The riot was coming for six or seven years. Tottenham 
Views expressed at this meeting included:
has been at the bottom of the barrel for years; this was a 
•  Initially I was happy just to be still trading, now I’m getting 
trigger. 
frustrated, it still isn’t business as usual and I’m feeling 
•  Funding is needed to build up the community, give them 
the pinch. The provision of funding/grants is too slow and 
power, authority, money and premises to enable people to 
insurance companies say they will take grant funds off the 
get to them when young. 
value of the insurance payout. 
•  Young people need a way to speak to MPs. Youth 
•  The riots have worsened the stigma about Tottenham. 
Parliament is middle class, not well known. Politicians 
Need to get business back in: beautify the area; build on 
don’t know what it is like in Tottenham, young people 
Latin Quarter in Wards Corner. 
need to tell them. 
•  Need to get rid of the McDonalds and chicken shops 
•  Growing underclass following multi-generational 
•  People in Tottenham have no fear of consequences/ 
unemployment, feel they don’t need to work because 
authority. 
of benefits, if they can’t afford something and get the 
•  This has been brewing for ages and it isn’t finished yet.  
opportunity to take something, they will.  
Need to address postcode wars and stop and search.
•  The decision of whether to go out and join the riot or stay 
at home is made in the home.
Meeting:  Community Panel Members’ Focus Group
•  Some people got involved in the rioting and looting to 
Date: 15 November 2011
send a message; something had to give; people had to be 
Participants: Six Tottenham councillors 
heard.
Overview:  A bespoke focus group facilitated by the Council’s 
•  Rioters were not just young people. Residents referred to 
Organisational Development Team was held at the Cypriot 
also having seen other groups in the area. People referred 
Centre
to cars parked in Tottenham Hale that started looting 
there. 
Views expressed at this meeting included:
•  Stop and Search sometimes goes well, but it can be 
•  Prior to riots tensions in the area were increasing. 
personal vendetta/abuse of power. Police may not be 
•  People were aggrieved at the police handling of 
trained to deescalate, get intimidated. 
events following Mark Duggan’s death which damaged 
•  The way forward is from the community. It takes a village 
relationship between the police and the community and 
to raise a child. Need a community spirit.
exacerbated tensions.  
•  It is important to address police attitudes and the 
Meeting:  Riot victims and communities panel: focus group 
approach of the IPCC. Stop and Search also creates 
of residents whose homes were burned
tension. Poor police community relations, with young 
Date: 22 September 2011
people and older people, are hurting Tottenham.  
Participants: Six residents of River Heights
•  The riots were an opportunity for people who would 
Overview: The national panel (as described above) made 
choose to commit crime to strike when police were weak. 
a day visit to the borough in order to hear from a range of 
The people involved in rioting were mixed. 
different sets of people affected by the riots. 
•  The riots were caused by poverty, lack of opportunities 
and a lack of jobs. There is a perception that Tottenham 
Views expressed at this meeting included:
hasn’t changed in 25 years. 
•  People have lost everything; living in hotels and can’t relax 
•  Investment does not circulate within the community – it 
properly, no everyday life. 
does not create jobs for local people. 
•  Told rioters ‘there are families living up here’ and they set 
•  Tottenham was improving before the riots but now 
the building on fire. 
its reputation is once again damaged. The retail offer 
•  It seemed like lies were told, e.g. police being attacked 
is a problem with too many betting shops and pubs.  
with knives and machetes being stolen from shops – from 
Tottenham needs a planned approach to improving the 
which shops? Many officers were said to be off afterwards 
area and directing investment.  
sick and traumatised.  They should have been able to 
•  Slum landlords, drug culture, gangs and postcode wars all 
access reinforcements. 
create fear and result in a lack of confidence in Tottenham. 
•  The fire brigade were not there to help or evacuate us. We 
•  Tottenham has many strengths. It is cosmopolitan, and has 
helped ourselves, one neighbour in a panic attack would 
a vibrant history. There needs to be a campaign to increase 
not have got out without support of a neighbour. 
pride in Tottenham and improve people’s perception of 
•  Some felt that emergency services didn’t respond because 
the area. 
it’s just Tottenham: other people are laughing at our police 
•  There is an opportunity for change and inward investment. 
force. 
There is the potential to create an evening economy and 
grow creative industries. 
Meeting:  Riot victims and communities panel: traders  
•  There need to be compacts with employers to create 
focus group
opportunities for people to improve their skills and get 
Date: 22 September 2011
jobs. We need to work with developers, Spurs and other 
Participants: Tottenham Traders
local businesses, organisations and suppliers to create 
Overview: The national panel (as described above) made 
apprenticeship opportunities. 
a day visit to the borough in order to hear from a range of 
•  High quality public services are important. Good 
different sets of people affected by the riots. 
Neighbour Agreements encourage residents to look after 
the physical appearance of the area.
22

•  Safety, investment, and combating the perception that 
Section 3 Summary of expert evidence invited  
in Tottenham anything goes should be focussed on to 
by the Panel
encourage people to stay in and move to the area. 
The panel received verbal and written input from a number 
•  The Council should address falling standards of homes are 
of individuals who had expertise in relevant fields.  The 
related to people renting/private landlords by purchasing 
sections below summarise this input. 
property. 
•  Poverty and youth unemployment must be tackled 
Sir Stuart Lipton, Chelsfield Partners (appointed by the 
by encouraging pride in work, particularly amongst 
Mayor to be his champion in Tottenham)
vulnerable groups such as those exiting prison. 
•  There is a great deal of talent and skill amongst 
Tottenham’s communities but there are a number of 
Meeting:  HAVCO facilitated meeting
obstacles to overcome to enable Tottenham to return to 
Dates: September 11
its  historic significance as an important part of London. 
Participants: Speakers included Cllr Lorna Reith, Deputy 
•  Tottenham’s history needs to be considered as part of 
Leader at Haringey Council, Adam Jogee of Hornsey Labour 
the work looking forward to regeneration. Tottenham’s 
Party and Sharon Grant, chair at Haringey Citizen’s Advice 
transport is better than projected, the City is 15 minutes 
Bureau. There were in addition 100+ voluntary-community 
away by rail and Stratford 8 minutes. The Victoria line has 
delegates who contributed to discussion.
plenty of capacity. 
Overview: Event was facilitated by HAVCO to engage 
•  Tottenham’s new architecture has been very poor and 
Haringey’s VCS in discussions as a response to the 
developers need to be motivated to produce excellence in 
disturbances that took place in Tottenham between 6-7 
design. 
August 2011, enabling them to a) have their say on what 
•  Tottenham has many attractive housing areas and terraces, 
happened and b) agree the way forward by developing a 
but planning enforcement has not taken place. Satellite 
set of priorities for re-building Tottenham and surrounding 
dishes and uncared for shopping fascia’s could all be tidied 
neighbourhoods.
up to make these terraces the attractive buildings they 
once were. 
Views expressed at this meeting included:
•  Tottenham could benefit from an increase in “love and 
•  There is potential in all low income neighbourhoods but 
care”. This is reflected in the poor visual impression made 
they feel that they lack influence.
by some parts of the area; the feeling amongst some 
•  Investment in youth services and programmes is needed.  
residents and traders that Tottenham is a motorway that 
•  Decision-makers must take engagement mechanisms 
people pass through rather than a destination.
seriously. It is imperative to engage young people.  
•  Tottenham has many skills and opportunities that need to 
•  Positive stories about young people are underreported. 
be coordinated and turned into activities and fun. 
In the face of government cuts, the expertise of local 
•  There are many positive aspects of the area that should 
voluntary organisations who work with young people 
be capitalised on to create employment opportunities 
should be capitalised on. 
for local people and encourage inward investment. This 
•  Opportunities for young people targeted at Tottenham 
includes the strong community, arts and music activity. 
must be part of the strategy for economic regeneration. All 
Industries that supported the local economy in the past 
projects should include training and job creation and be 
have gone and not been replaced: identifying new industry 
encouraged to create local jobs. 
to fill this gap is critical. 
•  Tottenham’s reputation needs to be restored through the 
promotion of economic regeneration, the encouragement 
•  Identifying/building a cluster of industries and focussing 
of business growth and investment and the tackling of 
on supporting it to grow is the best route to generating 
postcode discrimination.  
opportunities for employment and investment. Tottenham 
•  The ‘I Love Tottenham’ campaign should be built on to 
has a low cost base which should be attractive to inward 
advertise the good things about Tottenham. 
investment, housing is affordable, but new housing is 
•  Small traders should be supported as they are the 
needed. Employment activities need focussing in new 
backbone of the High Road. 
architecturally attractive space offered at low rents to give 
•  VCS has a crucial role to play in creating a healthy 
real value to occupiers. 
community. How it can be further strengthened in 
•  Cultural industries could be a promising option, with scope 
Tottenham needs to be reviewed and, in particular how 
to attract artists to locate to the area. 
partnerships between VCS organisations can facilitate this.  
•  The amount people spend in Tottenham is low relative to 
•  National and Local political parties need to reconnect with 
other areas because people are shopping outside of the 
communities. 
area. Factors influencing this could include the availability 
•  The connection people feel with each other and the wider 
of parking and of units of an appropriate size to attract 
community is critical. 
larger retailers. It appears there are too many shops and 
•  Involving local people in the plans for their own 
many are too small to attract a varied tenant base.  There 
community should be invested in and communities should 
are too many betting shops and other premises which 
be empowered to develop their own facilities.
don’t provide any character. 
•  Meaningful consultation is needed across the sectors and 
•  There are growing numbers of young people with 
with communities. 
nothing to do who need care, attention and commitment.  
•  Solutions to the problems facing Tottenham are complex 
Mentoring could provide employment opportunities and 
and should relate to relationships with police, poverty, 
raise their aspirations. 
inequality, criminal groups, consumerism and families 
•  Work experience is essential, including giving teenagers 
23

an awareness of what it’s like to work prior to formal work 
listened to, or they will feel frustrated. Any re-branding 
experience so they understand and are ready for the world 
of the area should be owned by and influenced by young 
of work. 
people. 
•  Tottenham receives a significant amount of resources 
•  Relationships are critical. Young people must feel that they 
through a variety of different funding streams. These 
are supported by adults whom they trust – whether this is 
should be managed within a single pot to ensure that 
a parent, mentor, role model in the community. 
Tottenham is managed as a single place with better 
•  Young people also want to know where the boundaries are 
coordinated resources. 
and what will happen if they overstep them. 
•  Tottenham’s energy, community and vitality is all there. 
•  Things can often start to go wrong for children and young 
With a concerted efford driven by the community, real 
people at times of transition. Children moving between 
change is possible. 
schools/key stages often become disengaged and this is 
where they can easily become involved with the criminal 
Kevin Crompton, Chief Executive London Borough of 
justice system. 
Haringey 
•  In relation to opportunities for employment, schools can 
•  Tottenham is a microcosm of British society in terms of the 
often operate in such a way that they are closed to the 
range of challenges it faces and there is an opportunity for 
outside world. Businesses can struggle to get engaged 
Tottenham to demonstrate how an area can overcome its 
with schools. 
challenges and change. For this to happen there is a need 
•  There is a breakdown in confidence between young 
for joined up thinking with a focus on understanding all 
people and the police. Effective mechanisms for police 
of the issues and how they interconnect so that a place 
engagement with young people and communities is 
based approach can be taken. 
critical. 
•  There is much work underway already. This includes 
•  There is a plethora of organisations operating across 
the immediate demonstration of our commitment to 
Tottenham but they are not joined up. The answer to a lot 
Tottenham through the ‘I Love Tottenham’ campaign; 
of the issues is how services are delivered: there are lots 
work on increasing employment opportunities in the 
of resources but they are delivered in a fragmented way. 
area; bringing forward and shaping investment in the 
area by partners, including Spurs and the Greater 
Rosemary Watt-Wyness, Regional Director for London and 
London Authority; and work to progress more technical 
the South East, and Nathalie France, Head of Public Sector 
aspects that need to underpin regeneration such as the 
Partnerships, The Prince’s Trust 
development and planning policies.
•  The Prince’s Trust works with young people aged between 
•  There is also a need for our strategy to take forward the 
13 and 30, and targets vulnerable young people such 
elements of regeneration that are about people and 
as those who are unemployed or have left school with 
employment, to ensure that improvements to the physical 
few or no qualifications.  The Prince’s Trust has a focus 
and business environment create opportunities for the 
on promoting community involvement, developing 
community. 
employability skills and supporting young people into 
•  We need to look forwards and be ambitious for the area, 
education, training and employment. 
to develop a long term vision for Tottenham. At the same 
•  Positive opportunities improve the prospects of young 
time not everything in Tottenham needs changing, much is 
people: Haringey has some of the highest levels of 
done well. 
unemployment amongst young people in the country.  
•  Enterprise will be key for Tottenham. Dean Clough in 
Young people need opportunities that will increase their 
Yorkshire provides a good example of how old industrial 
potential to gain employment, and give them a stake 
space can be used to provide a platform for enterprise. 
in their future. To tackle this, young people need to 
•  The Total Place approach has a lot to offer, allowing the 
develop the skills that employers are looking for, such as 
public sector to target and coordinate their efforts better 
communication skills and team work.
by putting their resources together in a ‘single pot’. It 
•  The entry level skills required for apprenticeships are often 
allows local populations to have greater influence over 
too high for many young people, preventing many from 
how all the resources that affect them are deployed, 
accessing them. 
including those central government allocate through 
•  At a time when unemployment levels are high and 
services like Job Centre Plus and the benefits system. 
job opportunities are limited there is a risk that young 
people will find themselves at the bottom of the pile. To 
Chris Wright, Chief Executive, Catch 22
tackle this young people should be engaged in enterprise 
•  Catch 22 has a long history of working with young 
initiatives that create opportunities for them to increase 
people and has undertaken a lot of work in Haringey.  
their skills, demonstrate motivation and a willingness to 
The charity believes that the environment within which 
learn and to create their own employment opportunities 
services are delivered has the most significant impact on 
through starting a business.  
its effectiveness. Also of importance is the way in which 
•  Structured mentoring schemes can contribute significantly 
service users are engaged with. 
to ensuring that young people are able to access 
•  Young people do well where they feel they have a future. 
employment opportunities. The key to getting this right 
One of the things that has emerged from the riots is that 
is convincing young people of the benefits and matching 
the people involved felt disengaged from their future. 
them with an appropriate mentor.  
Young people need to have a sense of belonging and a 
•  Engaging the police in the delivery of programmes can be 
voice. When consulted, young people must be actually 
an effective way of building positive relationships. 
24

•  Recent cuts cause young people to worry about the 
transience in the area. These factors make it unsurprising 
continuity of provision, and to question what will take the 
that some young people feel they don’t have a stake in 
place of permanent youth clubs. 
their future and look outside for their values and a sense 
of belonging. 
Ije Nwokorie, CEO, Wolf Olins & Rana Brightman, Wolf Olins
•  The challenge for policing is that resources are finite 
•  A brand is not about spin but about telling real, authentic 
and so it is necessary to make difficult decisions about 
stories that resonate with people so that they can engage 
where to place these. The police want to work with the 
with a positive idea of a place or a product.  
community when making these decisions.  
•  There appears to be a disconnection between the 
•  While it is not possible to influence where officers live, 
perceptions of Tottenham and the reality of the area.  
it is recognised as essential that officers understand the 
There is a great deal of pride in Tottenham.  Brands should 
communities in which they work. Local officers are there 
start ‘at home’ by tapping into positivity that is already in 
to support the community and be part of the community.  
place. 
•  In relation to the use of Stop and Search as an 
•  Campaigns like ‘I Love Tottenham’ are a great starting 
intervention, up to the demise of the MPA there was in 
point but should be based on the real experiences of real 
fact a community led Stop and Search scrutiny which 
people.  People need a platform to talk about positive 
the police attended. The police are keen to continue 
things they’ve been doing. Rather than branding the 
this and also utilise the current arrangements through 
place, the focus should be to create a branded platform, 
the community and police engagement group to ensure 
a mechanism for spreading good news, enabling a real 
that as a community we understand the impact of stop 
conversation with and between people in the community 
and Search and harness the support and expertise of the 
about authentic, positive experiences.
community to help us get it right. 
•  This space could be for all local people to participate in 
and share, together with local organisations.  It should 
Kate Burls, Take Part Learning Manager, London Civic Forum
engage young people and older populations. 
•  The role of VCS organisations is crucial: their 
•  Perception is not changed by what is said but by what 
independence builds unique trust within communities, 
is done. Panel recommendations should not be about 
and they often have a strong user-led ethos, which creates 
advertising but about harvesting the positive activities and 
real expertise in issues on the ground 
pride in the Tottenham community. 
•  Community groups are often referred to as ‘under the 
•  It will be important to establish what the vision at the 
radar’ as they are frequently under-recognised and under-
heart of the plans is and how all of the activities aimed at 
supported. Recent research shows that there are vast 
achieving this will link together. 
numbers of them working hard to support communities 
•  Plans should be long term. This will enable people to 
across London, giving conservative estimates of 48,000 
participate in a clear ‘game plan’ for realising a vision for 
across London, or 1,600 per borough.  Added to this, large 
the area and in so-doing build a successful brand. 
numbers of community activists work independently or in 
•  The best way of challenging negative news and 
small networks to achieve change. 
perceptions of an area is to let the community lead on 
•  The community sector brings a wealth of grassroots 
this.  Brand communication does not need to be through 
expertise and understanding of local neighbourhoods 
something produced by a slick agency, rather by someone 
and interests. They have the ability to create networks 
in the community saying something authentic that 
and generate local interest and enthusiasm in action for 
everyone in the community can own and contribute to.
change. 
•  Don’t create something new, but harvest what is already 
•  It is clear that there are important roles for all sectors in 
there. 
civil society engagement. The public sector must lead the 
way in promoting democracy and community leadership 
Sandra Looby, Borough Commander – Haringey, 
of public services. 
Metropolitan Police Service and Commander Mak Chishty, 
•  In seeking to engage with groups and individuals in the 
North London, Metropolitan Police Service 
community sector, it is important to commit time and 
•  Tottenham is very important to the police who are 
resources to outreach activities. 
ambitious for the area and have a clear vision for 
•  It is very important to acknowledge the particular 
Tottenham as an area where people feel safe.  
dynamics of informal community groups and networks, 
•  Neighbourhood policing in Tottenham has a positive 
which work very differently to organisations and agencies. 
impact. Police regularly spend time in schools and engage 
This presents real challenges to partnership working, and 
with the community in other ways. The best place for 
also creates exciting new opportunities for engagement 
police to do this is in hubs that young people voluntarily 
with communities. 
visit: it is important for young people to engage with police 
•  London Civic Forum believes that it is essential to offer 
officers when they are not in their roles as enforcers. Most 
community-based learning opportunities to give people 
importantly, young people need to be part of setting the 
the skills, confidence and knowledge they need to engage 
policing priorities for the borough. 
in civil society. With the Big Society high on the political 
•  There has been a blurring between the state and the 
agenda, the poverty gap widening across the capital 
police. The police are part of the community.  
and social discontent evident in the recent wave of riots 
•  There is an issue of values and of some people not feeling 
and protests, many Londoners need targeted support to 
a sense of responsibility for their area. Many people 
articulate their views, have a voice in decision-making and 
are living in temporary accommodation for long periods 
lead social change. 
of time so that they feel temporary. There is a lot of 
25

•  It important to offer support which makes the most of 
supervision of police officers using this tactic, and possibly 
the vast amount of social capital and activity already out 
consideration of a change in legislation to introduce 
there, and builds ongoing capacity in communities 
the concept of ‘probable cause’ to replace ‘reasonable 
•  Finding ways to support and resource informal community 
suspicion’.
activity is extremely important. LCF is concerned about 
•  In terms of the make up of the service in Tottenham, it 
the fragility of community activity – without support 
should be fair, have equal outcomes in terms of ethnicity, 
and recognition, many informal groups burn out. Yet 
and be transparent and accountable.
these groups are experts in delivering social action on a 
shoestring, and their support needs are often minimal and 
Enid Ledgister, Director, Haringey Community & Police 
easily provided by voluntary or public sector partners: for 
Consultative Group 
example, space for meetings, weekly access to computing 
•  Tensions between Tottenham residents and police 
facilities, or basic expenses for volunteers.
could be improved through the proper use of the 
Community & Police Consultative Group. It is vital that this 
David E. M. Gilbertson QPM, B.Sc (Econ), MBIM, Former 
communication mechanism is maintained and allowed to 
Deputy Assistant Commissioner, Metropolitan Police 
operate ensuring appropriate input from residents and the 
Service and H.M. Assistant Inspector of Constabulary 
business communities in Tottenham. 
(HMIC), (retired 2001)
•  The public could also be encouraged to attend SNTs and 
•  The introduction of PCSOs from 2003 has allowed fully 
Ward Council meetings where they would be given the 
warranted police officers to withdraw from preventive 
opportunity to raise concerning issues. 
patrolling on foot so that we no longer have ‘bobbies 
•  The public, particularly in Tottenham, have no confidence 
on beat’. Almost all policing is now provided by mobile 
in the police’s ability to investigate their own, in particular 
response teams. Beat patrolling is seen as less efficient, 
among young people who offend and are known to the 
and the reassurance aspect is not used as a performance 
police. 
measure. 
•  The Mayor’s Office for Policing and Crime could also show 
•  Ward-based Safer Neighbourhood Teams are composed 
what steps they can take/are taking to hold police to 
largely of PCSOs and a minority of regular officers 
account. 
at Constable and Sergeant rank. Postings to Safer 
•  LB Haringey could provide a page in Haringey People to 
Neighbourhood Teams are often not first choice, with 
be filled by Haringey MPS and HCPCG equally, enabling 
officers being regarded by their peers as not doing a ‘real’ 
the CPEG to develop public awareness of important 
police officers job. 
policing matters and give an opportunity for important 
•  The concept of ‘Officer Safety’ has undermined the 
community feedback. This could also be used to enable 
relationship between the police and the public as police 
the community to play a role in establishing the Policing 
officers have been increasingly trained to regard the public 
agenda and priorities for the borough. 
as a physical threat to them. Officers are thus less willing 
•  To improve engagement through schools there should be 
to place themselves at risk.  
a review of the relationship the police have with the wider 
•  In disadvantaged areas with diverse populations and a 
community. Young people and their families often have 
myriad of economic and social problems, officers feel that 
had negative experiences of the police. There is clearly a 
their prejudices are confirmed as they see many people 
difficult task in trying to balance a friendly approach with 
‘in extreme’ situations as the perpetrators, and victims, of 
the fact that the police have a significant enforcement role 
crime and disorder
to play. Ongoing reviews of how the police are performing 
•  A proposed solution is development of a strategy with 
as seen through the views and experiences of young 
the Divisional Commander and the MOPC (formerly MPA) 
people are paramount. 
to challenge the perceptions that young officers and 
•  Communities want the police to tackle the issue of 
supervisors have of Tottenham and to tackle ‘them and us’ 
people carrying dangerous weapons like guns and knives. 
attitudes displayed by local officers to local people.
Statistics show that Stop and Search is often misused by 
•  Accountability requires that those held accountable 
the police and is ineffective in enabling those carrying 
are willing, and able to answer legitimate criticism in a 
weapons to be caught. Consequently, Stop and Search 
timely and effective manner and have sufficient devolved 
exacerbates existing tensions.  
authority to make decisions. 
•  Public meetings to discuss Stop and Search should be 
•  Police Schools Involvement programmes are much 
convened so that communities could better understand 
reduced, and the effectiveness and targeting of this work 
the process and their rights. 
should be reviewed. 
•  The make up of the police force is not representative 
•  In relation to Stop and Search, there is confusion over 
of the community. This means that communities do 
definition and terminology, and there are many instances 
not have confidence in the police and do not aspire to 
of interactions, such as Stop and Account and other 
join the police. Career routes into the police should be 
search powers, which the public regard as “Stop and 
strengthened to encourage local people to join the force. 
Search”. Many of these powers have great value in 
crime investigation and crime prevention. The key to 
public acceptance is that it always be conducted fairly, 
Section 4 Responses to the call for evidence
courteously and rigidly within the confines of the law 
insofar as it relates to reasonable suspicion. There is 
Submission by an individual, 1:
an urgent need for closer, and more effective, senior 
•  We were generally shocked. I am delighted to hear that 
26

a new post office has been put in place. The reputational 
Submission by an individual, 4:
damage is there and will be hard to change.
•  The policing of our neighborhood is the issue: the riots 
•  Get people to look after their property fronts better. Get 
were caused by the police shooting dead a family man.
CCTV installed at the areas where people traditionally 
•  There should be a public inquiry to hold officers 
dump their rubbish. Put more Police/Community Watch 
responsible publicly accountable 
out there and challenge group gatherings in front of 
corner shops or street corners generally challenge any 
Submission by an individual, 5: 
movements in regards to fixing and cleaning cars on the 
•  The riots affected not only Tottenham but Wood Green 
street. Monitor traffic at the pawn shops. Sort out the 
too, in particular Noel Park, which the High Road is in the 
Carbuncle Passage and any other little alley ways like that.
middle of. 
•  CCTV in general - I know that Stoke Newington’s Church 
•  Noel Park is a designated ‘deprived’ area: all deprived 
Street is monitored throughout.
areas in Haringey need attention paid to them, not 
just Tottenham, or differential treatment could lead to 
Submission by an individual, 2:
resentment and exacerbate the ‘postcode war’ among the 
•  I and my family have been living in Tottenham for the 
youth of the borough. 
last 30+ years. The events that unravelled during the 
summer of last year made my family and I feel sad and 
Submission by an individual, 6:
disappointed. 
•  The shooting of Mark Duggan raised tensions particularly 
•  The effects of the riots can still be seen due to the 
when the family and others went to Tottenham Police 
vacant areas where buildings used to be. However, 
Station.  The police should have shown the family respect, 
psychologically mistrust and suspicion remain over the 
spoken to them and tried to calm the situation.  Many 
root cause of the problem, the death of Mark Duggan, as 
police were on duty at Spurs but a short time later 
there are still many unanswered questions.
disappeared. This could have been avoided if the police 
•  Tottenham still is a vibrant and diverse community, but 
had acted differently, e.g. more on duty, police cordons. 
to make it a better place to live, work and visit, there 
•  My heart goes out to those that lost their homes and 
need to be steps taken to improve relations between 
businesses by a small number of individuals. I feel angry 
the police and the community especially with the youth. 
Tottenham’s name has been blighted again by riots.  Many 
There need to be some better strategies to improve police 
hard working decent people live in Tottenham and they 
and community liaisons. Maybe it would be a good idea 
do not deserve this.  Some people will never rebuild their 
to try to have a positive impact by starting with younger 
trust in the Tottenham community and leave the area for 
children of primary school age and have the police come 
good.
into schools to talk with them to help to instil positive 
•  That night left many people frightened for their future, 
values from an early age. Other organisations and local 
the police could not protect people and property.  Some 
community initiatives can also feed into this, as well as 
people that grew up in Tottenham during the 80s and 90s 
hands on projects to encourage a sense of community 
still not trusting the police because of their experiences 
pride and cohesion.
during that time.
•  After the riots lots of people in the community came 
Submission by an individual, 3:
together to support each other, for example the 
•  It leaves a wound on the community, both physical and 
Tottenham Community Choir benefit.
psychological. There is less need to visit the High Road 
•  The riots and looting in the rest of the country were a 
for shops.  It leaves us with giving explanations to those 
result of police pressure in Tottenham and opportunities 
who live outside.  Around West Green and Downhills Park 
to loot. Many people came into Tottenham from outside 
the community appears different on the surface, almost 
the area to loot and riot.
middle class, though scrape a little and there are signs 
of youths forming ‘groups’ which in some circumstances 
could grow. 
•  The effects are people are scared to go out after dark or at 
least taking precautions.
•  There needs to be more reason to do business in 
Tottenham. Giving incentives for community regeneration 
and retailing to develop is crucial. Why are the Council 
offices on the corner of lordship lane still closed? The 
opening would have sent a powerful message. 
•  Positive engagement of all youth is needed with positive 
relationships and activity being formed. Forming groups, 
wanting to be there ‘where the action is’ is partly a youth 
urge but it is also a substitute for a lack of fathers in 
their life plus a lack of opportunity which is meaningful. 
Education that works needs to be developed.
•  Police community relations need to be repaired. Liaison 
groups with them also need to be accountable.
27


Section 5 List of directly related reports 
HMIC (2011) The Rules of Engagement: A review of the 
considered as evidence by the Panel 
August 2011 disorders
James, A, Stuffins, C., Wilding, K. (Oct 2011) After the Riots: 
Available at http://www.hmic.gov.uk/publication/rules-
Evidence from the Voluntary and Community Sector on 
engagement-review-august/
the causes of the 2011 riots and next steps for policy and 
practice, NCVO Policy, Research and Foresight 
Metrpolitan Police Service (Oct 2011) Operation Kirkin 
Available at http://www.ncvo-vol.org.uk/policy 
Strategic Review, Interim Report
Available at http://content.met.police.uk/News/August-
Morrell, G., Scott, S., McNeish, D., Webster, S. (Nov 2011) 
Disorder--Police-Interim-Report/1400005002176/12572467
The August Riots in England: Understanding the involvement 
45756?scope_id=1257246764237
in young people, National Centre for Social Research for the 
Cabinet Office
Riots Comunities and Victims Panel (2011) 5 days in August: 
Available at http://www.natcen.ac.uk/study/the-august-
an interim report on the 2011 English Riots
riots-in-england-
Available at http://riotspanel.independent.gov.uk
28








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After the Riots: Taking Tottenham Forward

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