Department for Work and Pensions (DWP)
Central Freedom of Information Team
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx
Our reference: FoI IR348
Date: 25 July 2017
Dear Martin Williams
Thank you for your Freedom of Information request received on 10 July 2017.
You asked
Many thanks for your partial reply to my FOI request. It would be helpful if you
could also provide:
1. For the same months in the UC live service - the numbers of mandatory
reconsideration requests recorded as having been received.
2. Any equivalent or similar information to that provided in your response thus
far for the universal credit full service caseload.
DWP Response:
In response to your first question on the numbers of mandatory
reconsideration requests received in the UC live service, I can confirm that the
most consistent and robust data set we have for Live Service is that provided
in our response of 4 July, i.e. the number of mandatory reconsiderations
completed based on the date the decision was made. The process for
recording mandatory reconsiderations until Sept/Oct 16 was to use the date of
the decision, rather than the date on which the request was received.
You have also asked for equivalent information for the full service caseload.
We do not have an internal performance indicator for this area of work in UC
full service.
Should you wish to narrow your request to specify the data you require for full
service, we will consider afresh any revised request. However we cannot
guarantee that any revised request will fall within the appropriate cost limit.
I am content that your original request was dealt with in accordance with DWP
guidelines for FoI requests.
I hope this is helpful but if you have any queries about this letter please
contact me quoting the reference number above.
If you have any queries about this letter please contact me quoting the
reference number above.
Yours sincerely,
DWP Central FoI Team
Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx or by writing to: DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two
months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a
decision unless you have exhausted our own complaints procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745