This is an HTML version of an attachment to the Freedom of Information request 'Bus Route Specifications'.

CONTRACT SPECIFICATION 
 
Tenders are requested for the following contract to operate a bus service. 
 

Contract Reference 
QC39001 
Route Number 
197 
Terminus Points 
Peckham Bus Station to Croydon 
Contract Basis 
Incentivised 
Commencement Date 
1st September 2012 
Vehicle Type 
87 capacity, dual door, double deck buses will be 
specified (alternative bids with existing lower 
capacity, dual door, double deck buses may also be 
submitted, but the actual capacity must be stated). 
Current Maximum Approved 
10.2 metres long and 2.5 metres wide 
Dimensions 
Advertising Rights 

Operator 
Sponsored Route 
No 
Minimum Performance Std 
Average Excess Wait Time - No more than 1.10 
minutes 
Extension Threshold 
Average Excess Wait Time Threshold - 0.95 minutes 
Minimum Operated Mileage 
No less than 98.00% 
 
Tender Return Date: No later than 12 Noon on 5th September 2011  
 
 
 
 


 
SERVICE SPECIFICATION  
 
CONTENTS 
 
1) NOTES 
 
2) 
SCHEDULE REQUIREMENTS & PINCHPOINTS  
 
3) 
QSI POINTS & MILEAGE 
 
4) OPERATIONAL 
CONSIDERATIONS 
 
5) 
CURRENT PERFORMANCE, ROUTE RECORD & IBUS MILEAGE 
 

 
1) NOTES 
 
Proposed Changes: 
At this time, no changes are proposed to the existing service for introduction prior to 
the commencement of the new Route Agreement for Route No. 197.  
 
Tenderers should note that the following alterations (subject to consultation) are 
proposed as part of this Service Specification for introduction with the new Route 
Agreement: 
 
ƒ  87 capacity, dual door, double deck buses will be specified (alternative bids with 
existing lower capacity, dual door, double deck buses may also be submitted, 
but the actual capacity must be stated). 
 

 
2) SCHEDULE 
REQUIREMENTS & PINCHPOINTS  
 
2.1) 
MONDAY TO FRIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS 
Peckham Bus Station to Croydon High 
Croydon, Katharine Street to Peckham 
Street, Flyover 
Bus Station 
First departure no later than 0440. 
First departure no later than 0450. 
0435 - 0540 
Every 15 minutes 
0445 - 0520 
Every 15 minutes 
0541 - 2055 
Every 12 minutes 
0521 - 1845 
Every 12 minutes 
2056 - 2125 
Every 15 minutes 
1846 - 2030 
Every 15 minutes 
2126 - 0030 
Every 20 minutes 
2031 - 0045 
Every 20 minutes 
Last departure no earlier than 0025. 
Last departure no earlier than 0040. 
Pinchpoints 
Norwood 
0705 - 0905  12 minutes Forest Hill 
0705 - 0905  12 minutes 
Junction, 
1505 - 1705  12 minutes Station 
1505 - 1705  12 minutes 
Portland 
Road 
 
2.2) 
SATURDAY AND GOOD FRIDAY SCHEDULE REQUIREMENTS & 
PINCHPOINTS 

Peckham Bus Station to Croydon High 
Croydon, Katharine Street to Peckham 
Street, Flyover 
Bus Station 
First departure no later than 0440. 
First departure no later than 0450. 
0435 - 0540 
Every 15 minutes 
0445 - 0520 
Every 15 minutes 
0541 - 2055 
Every 12 minutes 
0521 - 1845 
Every 12 minutes 
2056 - 2125 
Every 15 minutes 
1846 - 2030 
Every 15 minutes 
2126 - 0030 
Every 20 minutes 
2031 - 0045 
Every 20 minutes 
Last departure no earlier than 0025. 
Last departure no earlier than 0040. 
Pinchpoints 
Norwood 
0915 - 1115  12 minutes Forest Hill 
0920 - 1110  12 minutes 
Junction, 
Station 
Portland 
Road 
 
2.3) 
SUNDAY AND PUBLIC HOLIDAY SCHEDULE REQUIREMENTS & 
PINCHPOINTS
 
Peckham Bus Station to Croydon High 
Croydon, Katharine Street to Peckham 
Street, Flyover 
Bus Station 
First departure no later than 0440. 
First departure no later than 0450. 
0435 - 0710 
Every 30 minutes 
0445 - 0645 
Every 30 minutes 
0711 - 0030 
Every 20 minutes 
0646 - 0045 
Every 20 minutes 
Last departure no earlier than 0025. 
Last departure no earlier than 0040. 
Pinchpoints 
Norwood 
1025 - 1145  20 minutes Forest Hill 
1030 - 1130  20 minutes 
Junction, 
Station 
 
Portland 
Road 
 
 

 
2) SCHEDULE 

REQUIREMENTS 
& PINCHPOINTS  continued 
 
2.4) 

BOXING DAY SCHEDULE REQUIREMENTS & PINCHPOINTS 
Peckham Bus Station to Croydon High 
Croydon, Katharine Street to Peckham 
Street, Flyover 
Bus Station 
First departure no later than 0805. 
First departure no later than 0820. 
 0800 - 0030 
Every 20 minutes 
0815 - 0045 
Every 20 minutes 
Last departure no earlier than 0025. 
Last departure no earlier than 0040. 
Pinchpoints 
Norwood 
1025 - 1145  20 minutes Forest Hill 
1030 - 1130  20 minutes 
Junction, 
Station 
 
Portland 
Road 
 
3) 
QSI POINTS & MILEAGE 
 
It is intended Route No. 197 will have 128 surveys per quarter at the following 
locations: 
QSI POINTS 
Towards Croydon High Street, 

Towards Peckham Bus Station 
Flyover 
Peckham East 
Croydon 
Dulwich Library $ 
Norwood Junction $ 
Penge Penge 
Norwood Junction $ 
Dulwich Library $ 
MILEAGE: See Attached iBus Sheets 
 
$ This location is recorded simultaneously in both directions - counted as two 
surveys. 
 
4) OPERATIONAL 
CONSIDERATIONS 
 
 
4.1) 
Route No. 197 should be separated from Route No. 176 between Penge, 
Croydon Road and Dulwich Library during all periods where possible. 
 
4.2) 
When compiling schedules Tenderers are asked to consider passengers 
making connections to other services at the following locations: Peckham Rye 
Station, Forest Hill Station, Sydenham Station, Penge West Station, 
Blackhorse Lane Tram Stop and East Croydon Station. 
 
4.3)  Route No. 197 can suffer unpredictable traffic delays in the Peckham and 
Croydon areas. 
 
 
4.4) The 
2012 
Paralympic 
Games start on Wednesday 29th August and close on 
Sunday 9th September. The Games will result in additional passenger demand 
across the network, requiring additional capacity on some routes. There will 
also be a number of road closures in the event areas resulting in route 
diversions. Operators should be aware there will be implications to them 
during this time.  

   
 
5) 
CURRENT PERFORMANCE, ROUTE RECORD & IBUS MILEAGE  
 
5.1) CURRENT 
PERFORMANCE 
 
As per current print out. 
 
5.2) ROUTE 
RECORD 
 
As per Busnet Printout.  
 
5.3) IBUS 
MILEAGE 
 
As per current print out.  
 

PART B - PERFORMANCE STATISTICS
Route 197
Mileage Operated
Mileage Oper
100.0
98.0
96.0
rcentage
94.0
e
P

92.0
90.0
4
5
6
7
8
9
10
11
12
13
1
2
3
Period
2010/2011
Mi
M n Standard
andar
Period
4
5
6
7
8
9
10
11
12
13
1
2
3
2010/2011
98.84
98.26
98.49
97.93
98.36
93.46
98.40
98.34
98.38
99.09
97.79
97.69
98.84
Min Standard 98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
De
D ductible Mileage
3.0
2.5
2 0
2.0
1.5
rcentage
1.0
e
P

0.5
0.0
4
5
6
7
8
9
10
11
12
13
1
2
3
Period
Period
4
5
6
7
8
9
10
11
12
13
1
2
3
2010/2011
0.55
0.61
0.35
0.53
0.59
0.67
0.48
1.02
0.37
0.43
0.25
0.70
0.41
Non D
N
e
on D ductible Mi

leage
6.0
5.0
4.0
3.0
rcentage
2.0
e
P

1.0
0.0
4
5
6
7
8
9
10
11
12
13
1
2
3
Period
Period
4
5
6
7
8
9
10
11
12
13
1
2
3
2010/2011
0.61
1.13
1.16
1.54
1.05
5.87
1.12
0.64
1.25
0.48
1.96
1.61
0.75
Note :
Mileage is based on 4 weeks data

PART B - PERFORMANCE STATISTICS
Route 197
Av
A erag
v
e Excess 
erag
Wait
e Excess 
in
Wait g
in  T
g ime 
3.0
2.5
2.0
s
1.5
Minute
1.0
0.5
0.0
4
5
6
7
8
9
10
11
12
13
1
2
3
Period
Perio
2010/2011
Mi
M n Standard
andar
Period
4
5
6
7
8
9
10
11
12
13
1
2
3
2010/2011
0.75
0.80
0.90
1.02
0.86
0.89
0.86
0.87
0.83
0.83
0.88
1.03
1.09
Min Standard
1.50
1.50
1.50
1.50
1.50
1.50
1.50
1.50
1.50
1.50
1.50
1.50
1.50
Long Gaps Occuring In 
u
Servic
rv e
4.0
3.0
e
g
ta

2.0
Percen
1.0
0.0
4
5
6
7
8
9
10
11
12
13
1
2
3
Period
2010/2011
Benchmark
Period
4
5
6
7
8
9
10
11
12
13
1
2
3
2010/2011
0.30
0.40
0.60
0.80
0.60
0.60
0.60
0.70
0.50
0.60
0.70
0.90
0.90
Benchmark
3.20
3.20
3.20
3.20
3.20
3.20
3.20
3.20
3.20
3.20
3.20
3.20
3.20
Note :
Reliability is based on 12 weeks rolling data

Printed On: 14 July 2011 10:17:26    
LONDON BUSES - ROUTE DESCRIPTION
ROUTE 197: Peckham Bus Station - Croydon, Katharine Street
Date of Structural Change:   1 September 2012.
Date of Service Change:   1 September 2012.
Reason for Issue:   New Tender.
STREETS TRAVERSED
Towards Croydon, Katharine Street: Peckham Bus Station, Peckham High Street,
Clayton Road, Hanover Park, Rye Lane, Peckham Rye, Barry Road, Lordship Lane,
London Road, Dartmouth Road, Kirkdale, Westwood Hill, Lawrie Park Road, Crystal
Palace Park Road, Penge High Street, Croydon Road, Penge Road, Sunny Bank, Manor
Road, South Norwood Hill, Portland Road, Woodside Green, Morland Road, Lower
Addiscombe Road, Cherry Orchard Road, Addiscombe Road, George Street, Croydon Bus
Bridge, Park Street, Croydon High Street.
Towards Peckham Bus Station: Katharine Street, Park Lane, George Street,
Addiscombe Road, Cherry Orchard Road, Lower Addiscombe Road, Morland Road,
Woodside Green, Portland Road, Doyle Road, Clifford Road, Portland Road, South
Norwood Hill, Manor Road, Sunny Bank, Penge Road, Croydon Road, Penge High Street,
Crystal Palace Park Road, Lawrie Park Road, Westwood Hill, Kirkdale, Dartmouth Road,
London Road, Lordship Lane, Barry Road, Peckham Rye, Rye Lane, Hanover Park,
Clayton Road, Peckham High Street, Peckham Bus Station.
STANDING AND TURNING POINTS
PECKHAM BUS STATION
Private stand for up to 12 buses in Peckham Bus Station.  Buses to stand abreast in 2
portions - 4 buses to stand facing east and 8 buses to stand facing south.
All buses must be fitted with an audible-reversing device.
Buses proceed from Peckham Bus Station direct to stand, departing to Peckham Bus
Station.  Set down in Peckham Bus Station and pick up in Peckham Bus Station, at Stop E.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   No more than 2 buses on Route 197 should be
scheduled to stand at any one time.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
DISPLAY:  
Peckham.
OTHER INFORMATION:  
Toilet facilities available.

PECKHAM RYE, WEST SIDE (from CROYDON, KATHARINE STREET)
Public offside stand on west side of Peckham Rye East, commencing 29 metres south of a
point opposite Phillip Walk and extending 20 metres North.
Buses proceed from Peckham Rye via Rye Lane and Peckham Rye to stand, departing to
Peckham Rye.  Set down in Peckham Rye, at Stop WM and pick up in Peckham Rye, at
Stop WN.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
DISPLAY:  
Peckham Rye.
DULWICH, ETHEROW STREET (from CROYDON, KATHARINE STREET)
Buses proceed from Lordship Lane via Friern Road, Etherow Street and Barry Road
departing to Lordship Lane.  Set down in Lordship Lane, at stop DK and pick up in
Lordship Lane, at stop DE.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:     Turning Point Only - Buses must not stand
DISPLAY:  
Dulwich Library.
FOREST HILL, WESTBOURNE DRIVE (from CROYDON, KATHARINE STREET)
Public stand for four buses on west side of Westbourne Drive, commencing 10 metres
south of Waldram Park Road and extending 42 metres south.
Buses proceed from Dartmouth Road via Devonshire Road, Waldram Crescent, Waldram
Park Road, Church Rise, South Road and Westbourne Drive to stand, departing via
Westbourne Drive, Waldram Park Road, Waldram Crescent and Devonshire Road to
Dartmouth Road.  Set down in Westbourne Drive, at Stop N and pick up in Dartmouth
Road, at Stop M.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
DISPLAY:  
Forest Hill.

PENGE, CROOKED BILLET (from Peckham Bus Station)
Public stand in two parts on north side of Penge High Street east of the island at the
'Crooked Billet' public house.
1.  For one bus on the nearside commencing at the junction with Penge High Street and
extending 12 metres north.
2.  For one bus on the offrside commencing at the junction with Penge High Street and
extending 12 metres north.
Buses proceed from Penge High Street via Penge Lane and Crooked Billet Slip Road to
stand, departing via Crooked Billet Slip Road to Penge High Street.  Set down in Penge
High Street, at Stop D and pick up in Penge High Street, at Stop E.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
DISPLAY:  
Penge.
NORWOOD JUNCTION, CLIFFORD ROAD
Private stand for three buses on north west side of Clifford Road, commencing opposite no.
17 and extending 35 metres south.
From Croydon, Katharine Street.
Buses proceed from Clifford Road direct to stand, departing via Clifford Road to Portland
Road.  Set down in Clifford Road, at Stop T and pick up in Portland Road, at Stop P.
From Peckham Bus Station.
Buses proceed from Portland Road via Doyle Road and Clifford Road to stand, departing
to Clifford Road.  Set down in Portland Road, at Stop P and pick up in Clifford Road, at
Stop T.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
DISPLAY:  
Norwood Junction.
MORLAND ROAD, LESLIE ARMS ROUNDABOUT (from Peckham Bus Station)
Buses proceed from Morland Road via Lower Addiscombe Road departing to Morland
Road.  Set down in Morland Road and pick up in Morland Road.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:     Turning Point Only - Buses must not stand
DISPLAY:  
Lower Addiscombe Road.

EAST CROYDON STATION (from Peckham Bus Station)
Buses proceed from George Street via Dingwall Road, Circumnavigate Roundabout At
Junction With Lansdowne Road, Dingwall Road, George Street and Addiscombe Road
departing to Cherry Orchard Road.  Set down in George Street, at Stop E7 and pick up in
Cherry Orchard Road, at Stop E4.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:     Turning Point Only - Buses must not stand
DISPLAY:  
East Croydon.
CROYDON, KATHARINE STREET
Public stand for four buses on south side of Katharine Street, commencing 47 metres east
of centre line of Fell Road and extending 40 metres east.
Buses proceed from Croydon High Street via Fell Road, Park Lane and Katharine Street to
stand, departing via Katharine Street, St George's Walk, Park Street and Croydon High
Street to Katharine Street.  Set down in Croydon High Street, at Stop KQ and pick up in
Katharine Street, at Stop KM.
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   No more than 2 buses on Route 197 should be
scheduled to stand at any one time.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
DISPLAY:  
Croydon Town Centre.
OTHER INFORMATION:  
Toilet facilities available.

Transport for London - Live Mileage List
Route
197
Service change
22950
Date
3 November 2009
OUT DIRECTION
Timing Point 
Code
Stop Number
Stop Name 
Metres
Miles
PECKBS S
PECKBS S
PECKHAM BUS STATION
PECKBS
37168
Peckham Bus Station
0
0.00
 
33441
Hanover Park
764
0.47
 
13781
Peckham Rye Station
262
0.16
 
1726
Nigel Road
390
0.24
 
1493
Peckham Rye / East Dulwich Road
394
0.24
 
9472
The Gardens
280
0.17
 
13734
Barry Road/Peckham Rye
190
0.12
 
13732
Upland Road
244
0.15
 
R0080
Underhill Road
327
0.20
 
13726
Goodrich Road
333
0.21
DULWLB
BP601
Dulwich Library
357
0.22
 
26035
Upland Road
283
0.18
 
13388
Overhill Road
243
0.15
 
13390
Grove Tavern
184
0.11
 
2017
Lordship Lane / Wood Vale
271
0.17
 
26066
Horniman Museum
402
0.25
 
26033
Honor Oak Road
254
0.16
FRHLSN
26032
Forest Hill Station / London Road
164
0.10
 
17308
Dartmouth Road/Thorpewood Avenue
501
0.31
 
17310
Sydenham Police Station
398
0.25
 
17312
Sydenham / The Woodman
226
0.14
 
17315
Peak Hill
257
0.16
KIRKWH
17317
Cobbs
Cobbs Corner
Corner
269
0.17
17
 
BP1224
Cricketers Walk
302
0.19
 
17319
Copeman Close, St.Christophers Hospice
274
0.17
 
17321
Springfield Road
260
0.16
 
17323
Lawrie Park Road
287
0.18
 
19771
High Street/Penge West Station
350
0.22
 
17326
High Street/ Maple Road
264
0.16
 
2131
High Street / Green Lane
227
0.14
PENGCR
4783
Penge / Pawleyne Arms
164
0.10
 
17409
Avenue Road
258
0.16
ANEREE
17411
Anerley Road / Oak Grove Road
390
0.24
 
27556
Anerley Road / Worbeck Road
172
0.11
 
6561
Anerley / The Mitre
246
0.15
 
6560
Derwent Road
228
0.14
 
6559
Selby Road
279
0.17
 
R0506
Sunnybank
274
0.17
NDJNPR
17328
Portland Road / Norwood Junction Station
546
0.34
 
17330
Harrington Road
499
0.31
 
17332
South Norwood Swimming Pool
282
0.18
 
17335
Croydon Arena
268
0.17
WDSDGN
17853
Cloister Gardens
400
0.25
 
17855
Blackhorse Lane
276
0.17
 
9807
Northway Road
415
0.26
 
BP2400
Burnham Gardens
240
0.15
 
17858
Gordon Crescent
296
0.18
 
17859
Lower Addiscombe Road
217
0.13
 
BP934
Leslie Grove
242
0.15
 
17347
Cross Road
240
0.15
 
17348
Addiscombe Road
271
0.17
ECROSN
BP2333
East Croydon Station
341
0.21
 
BP1586
Park Street
471
0.29
CROYHF
34176
Croydon Flyover
325
0.20
CROYKS S
CROYKS S
CROYDON, KATHARINE STREET
0
0.00
16297
10.13
TOTAL ROUTE MILEAGE ‐ OUT DIRECTION
metres
miles

BACK DIRECTION
Timing Point 
Code
Stop Number
Stop Name
Metres
Miles
CROYKS S
CROYKS S
CROYDON, KATHARINE STREET
CROYKS
BP1550
Croydon Library
0
0.00
 
33309
Fairfield Halls
176
0.11
ECROSN
26842
Cherry Orchard Road/East Croydon Station
770
0.48
 
17346
Cross Road
278
0.17
 
17345
Leslie Grove
308
0.19
 
17857
Gordon Crescent
492
0.31
 
9808
Northway Road
485
0.30
 
17856
Blackhorse Lane
264
0.16
WDSDGN
17854
Cloister Gardens
352
0.22
 
17852
Spring Lane
223
0.14
 
17334
Croydon Arena
271
0.17
 
17333
South Norwood Swimming Pool
237
0.15
 
17331
Harrington Road
380
0.24
 
18728
Doyle Road
353
0.22
NDJNCR
33516
Norwood Junction Station
248
0.15
 
6578
Sunnybank
670
0.42
 
6580
Selby Road
392
0.24
 
6581
Anerley / The Mitre
224
0.14
 
6582
Samos Road
136
0.08
 
27557
Croydon Road / Elmers End Road
240
0.15
ANEREE
17412
Anerley Road / Oak Grove Road
136
0.08
 
17410
Avenue Road
269
0.17
PENGCR
2128
Penge
Penge / Pawleyne
Pawleyne Arms
Arms
420
0.26
26
 
17327
High Street/ Maple Road
301
0.19
 
R0776
High Street/Penge West Stn
429
0.27
 
BP136
Lawrie Park Road
265
0.16
 
R0903
Springfield Road / St Christopher's Hosp
321
0.20
 
17320
Border Road
227
0.14
 
BP1223
Cricketers Walk
225
0.14
KIRKWH
17316
Cobbs Corner
331
0.21
 
17314
Peak Hill
285
0.18
 
17313
Sydenham / The Woodman
258
0.16
 
17311
Sydenham Police Station
304
0.19
 
17309
Dartmouth Road/Thorpewood Avenue
167
0.10
FRHLSN
26219
Forest Hill Station / London Road
550
0.34
 
13158
Honor Oak Road
254
0.16
 
13156
Horniman Museum
331
0.21
 
2016
Lordship Lane / Wood Vale
274
0.17
 
13389
Grove Tavern
290
0.18
 
13387
Overhill Road
235
0.15
 
26034
Upland Road
218
0.14
DULWLB
13384
Dulwich Library
184
0.11
 
13723
Etherow Street
263
0.16
 
R0081
Goodrich Road
243
0.15
 
13730
Underhill Road
355
0.22
 
13731
Upland Road
319
0.20
 
13736
Peckham Rye / Barry Road
239
0.15
 
9473
The Gardens
149
0.09
 
17141
Peckham Rye / East Dulwich Road
307
0.19
 
1727
Nigel Road
259
0.16
 
13782
Heaton Road
206
0.13
 
13780
Peckham Rye Station
357
0.22
 
33440
Hanover Park
313
0.19
PECKBS
BP1344
Peckham Bus Station
459
0.29
PECKBS S
PECKBS S
PECKHAM BUS STATION
0
0.00
16242
10.09
TOTAL ROUTE MILEAGE ‐ BACK DIRECTION
metres
miles

Document Outline