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Course 
notes 
Day 7 

Revenue 
Control 
Inspector 
2010 
 
 

 
 
 
 






Operational Learning 
Session Objectives: 
•  Describe situations in which plain clothes working would be appropriate. 
•  Give examples of different circumstances and the plain clothes requirements. 
•  State the correct procedure for RCI’s identifying themselves to customers when in plain clothes. 
•  State the reasons for increased likelihood of conflict and aggression when working in plain clothes. 
•  Identify different types of evidence. 
•  Describe types of evidence presentable in court. 
•  Demonstrate the use of effective questions in different situations helping to prove - 
o  Guilt or innocence 
o Additional 
dishonesty 
o  What laws and byelaws have been broken 
 
Materials needed: 
•  RCI Law Books 
•  Smith and Keenan's English Law 
•  RRA 1889 and Bylaws 
•  Case Studies folder byelaws/answers 
•  Police and criminal Evidence Act 1984 
 
Group work 
 
Flip chart work 
 
Insert slide from presentation and place slide number underneath 
 
Version 

October 
2009 
 
 
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Operational Learning 
Insert this symbol when there is a link to the valuing time behaviours 
 
Information for the trainer (cell coloured in grey) 
 
 
 

 
 
Version 

October 
2009 
 
 
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Operational Learning 
SESSION  
SUMMARY 
Time Session 
Summary 
09:00  
10:15  
10:30 
 
 
 
13:30  
14:45  
15:00  
16:00  
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October 
2009 
 
 
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Operational Learning 
 
Time 
Trainer Notes 
(Explanations, QuestionsAnswers,  Tasks/ Aids  
09:00 
Case studies 
Case studies 
Delegates to identify the RRA & Byelaws used. 
 
Discuss with delegates the outcomes of their task providing feedback from the trainer’s case study book. 
Session Objectives  
•  Describe situations in which plain clothes working would be appropriate. 
•  Give examples of different circumstances and the plain clothes requirements. 
•  State the correct procedure for RCI’s identifying themselves to customers when in plain clothes. 
 
 
•  State the reasons for increased likelihood of conflict and aggression when working in plain clothes. 
•  Identify different types of evidence. 
•  Describe types of evidence presentable in court. 
•  Demonstrate the use of effective questions in different situations helping to prove - 
o  Guilt or innocence 
 
o Additional 
dishonesty 
o  What laws and byelaws have been broken 
 
 
PLAIN CLOTHES 
 
Who tells us that we are working in plain clothes? 
DRCM 
 
 
Only the DRCM can give permission for RCIs to work in plain clothes, under no circumstances is an RCI to 
carry out plain clothes duties without prior permission. 
 
When an RCI is working in plain clothes they should always present themselves in a professional manner. 
What could be a problem when working in plain clothes? 
People don’t recognise you as staff 
Uniform is something which customers are used to seeing staff in.  It holds an air of authority to many people 
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October 
2009 
 
 
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Operational Learning 
Time 
Trainer Notes 
(Explanations, QuestionsAnswers,  Tasks/ Aids  
and when customers are approached by RCIs in plain clothes, they may not be seen in the same light as a 
uniformed member of staff. 
 
What do we mean by plain clothes? 
Conservative dress. 
A thing to remember is it is easy to dress down but harder to dress up.  As RCIs you are expected to wear 
suits or similar type dress.  Torn jeans, scruffy clothing is not acceptable no matter how much it costs or how 
fashionable it is. 
 
How must RCIs identify themselves when in plain clothes?  
Show their badge and state “Revenue Control Inspector”. 
An RCI must clearly state that they are an RCI whether in plain clothes or not.  However, when an RCI is in 
plain clothes they must show their badge as identification.  The RCI must allow adequate time for the 
identification to be read. 
 
 
Additional information 
 
  
 
 
 
 
 
  
 
 
 
 

Version 

October 
2009 
 
 
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Operational Learning 
Time 
Trainer Notes 
(Explanations, QuestionsAnswers,  Tasks/ Aids  
 
If a customer does not wish to sign then the RCI should make a note in their notebook that the customer 
refused to sign and any reason given. 
 
Inform the customer that these facts will be reported and that they may be prosecuted, and ask them if they 
understand this. Record this and their reply in your notebook. 
 
 
BREAK 
Task 
•  Send half of delegates to 1st floor soft seating area 
o  Brief delegates that they are RCIs (confirm location etc...) 
•  Other delegates are customers give them a ticket/oyster 
 
o  Customers be co-operative but not too much ie:admit pass/ticket is not theirs 
 
•  Once completed check notebook entry 
•  swap over  
 
 
Lunch 
Evidence 
 
When we look at evidence we look at two categories, one is the type of evidence and the other is ways to 
present evidence. 
 
 
 
 
 
 
One type of evidence is what are the 4 types of evidence?  
Version 

October 
2009 
 
 
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Operational Learning 
Time 
r
T
e
ain

r Note
(Explanations, Q
ions
uest
Answers,  Tasks/ Aids  
•  Direct 
•  Corroborative 
•  Indirect/Circumstantial 

 
 hearsay 
 
 
 
Direct evidence is evidence of fact i.e. “I saw.” 
 
 
 
Indirect evidence is often called circumstantial evidence; it is evidence which shows what must have 
 
happened with more or less certainty. “You walked in the room just after hearing a gunshot. A person was 
 
kneeling beside a body with a gun in their hand and the body on the floor had gunshot wounds and there was 
 
no one else around for miles”. 
 
 
 
Corroborative evidence is evidence that supports the truth and facts already given. 
 
 
 
Hearsay evidence is what one person has heard another say, or documents that cannot be proved by the 
 
maker. Hearsay evidence is usually inadmissible in court. 
 
 
 
•  You are on the barrier when a man walks past you and says “some yob has smashed a light with a big 
stick over there,” (Hearsay Evidence).  
•  You walk round the corner and see a scruffy guy standing under a smashed light with a stick on the 
floor beside him (Indirect Evidence).  
•  A woman says “he did it,” pointing at the man, “I saw him” (Direct Evidence). 
 
 
•  A second woman says, “Yes that’s right, I saw it too.” (Corroborative Evidence). 
 
 
What types of evidence can we present in court? 
• Oral 
•  Documentary 
•  Real. 
 
 
 
Version 

October 
2009 
 
 
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Operational Learning 
Time 
Trainer Notes 
(Explanations, QuestionsAnswers,  Tasks/ Aids  
Oral - witness related facts, word of mouth.  
Documentary - documents produced for inspection or read in court e.g. pocket notebook.  
Real - actual articles used in connection with the offence e.g. ticket. 
 
 
Evidence that is collected by an inspector must be retained and presented with his/her statement for the court 
to see.  If evidence does not make up at least one element of the case the prosecution should not go ahead. 
 
What do we do before giving evidence in court? 
You must give an “Oath” or “Affirmation”. 
 
If a witness is unable to give an oath or affirmation then they may “Solemnly Affirm”. Wherever possible the 
person taking the oath does so as prescribed by their religion. 
 
Task 
•  Send half of delegates to 1st floor soft seating area 
o  Brief delegates that they are RCIs (confirm location etc...) 
•  Other delegates are customers give them a ticket/oyster 
 
o  Customers be co-operative but not too much ie:admit pass/ticket is not theirs 
 
•  Once completed check notebook entry 
• swap 
over 
 
 
Break 
 
Continue with task 
16:00 
End of Day 7 
•  Read up on statement 
Version 

October 
2009 
 
 
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Operational Learning 
 
Version 

October 
2009 
 
 
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Document Outline