This is an HTML version of an attachment to the Freedom of Information request 'AtW Rates for booking interpreters, and sources of advice'.

Department for Work and Pensions (DWP) 
Central Freedom of Information Team 
Darren Townsend-Handscomb 
Our reference: VTR 4785 
 13 November 2014  
Dear Mr Townsend-Handscomb, 
Thank you for your Freedom of Information request received on 29/10/2014.   
You asked for:- 
Can I ask for all written information at AtW / DWP re the following questions.  
If there is no written information, please confirm that, and answer the 
questions raised in your reply. 

In your response to the previous FoI you say “Our delivery team does 
work to expectations of reasonable rates … For fully qualified interpreters, we 
would currently expect maximum hourly rates …”, and “reasonable 
benchmark amounts, based upon the qualification level of interpreters”. 
What are your “expectations of reasonable rates”, “reasonable benchmark 
amounts”, and “expected hourly maximum rates” for the various 
communication services relevant to Deaf AtW users – including Registered 
BSL/English interpreters (RSLIs), Registered Trainee BSL/English interpreters 
(RTIs), Registered Lipspeakers, Registered Speech to Text Reporters, 
Notetakers, and Communication Support Workers; and if they vary regionally, 
what are they regionally? It would be helpful if this information could be 
provided in table format. 
Our response - Advisers make funding decisions based on information 
received, working on some expectation of reasonable costs for the type of 
provision in question, gathered from empirical experience and information 
from a range of sources and evidence. There are no preconceptions about an 
appropriate hourly rate for support based solely upon the type of work that a 
customer undertakes. The key consideration is that the support meets the 
needs of the customer in question – funds are not calculated on a 
comparative basis. When determining the hourly rates to be awarded, 
customers are asked to provide three quotes from different providers for the 
type and level of support they are requesting. 
In response to the previous FoI, it said “our hearing impaired delivery 
team gathers information and discusses such levels, on a regular basis, with a 
range of appropriate organisations”. 

From 1st January 2014 to date, which organisations or businesses have 
provided information? What information was provided by those 
Our response – Access to Work do not have records pertaining to the 
information you have requested, we are therefore unable to provide the data 
you have requested. 
 If you have any queries about this letter please contact us quoting the 
reference number above.   
Yours sincerely,  
DWP Central FoI Team 
Your right to complain under the Freedom of Information Act 
If you are not happy with this response you may request an internal review by e-mailing or by writing to: DWP, Central FoI Team,  
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two 
months of the date of this letter.  
If you are not content with the outcome of the internal review you may apply directly to the 
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a 
decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow Cheshire SK9 5AF  or telephone 0303 123 1113 or 01625 545745