Department for Work and Pensions (DWP)
Central Freedom of Information Team
email@example.com Our reference:
13 November 2014
Dear Mr Townsend-Handscomb,
Thank you for your Freedom of Information request received on 29/10/2014.
You asked for:- Can I ask for all written information at AtW / DWP re the following questions.
If there is no written information, please confirm that, and answer the
questions raised in your reply.
In your response to the previous FoI you say “Our delivery team does
work to expectations of reasonable rates … For fully qualified interpreters, we
would currently expect maximum hourly rates …”, and “reasonable
benchmark amounts, based upon the qualification level of interpreters”.
What are your “expectations of reasonable rates”, “reasonable benchmark
amounts”, and “expected hourly maximum rates” for the various
communication services relevant to Deaf AtW users – including Registered
BSL/English interpreters (RSLIs), Registered Trainee BSL/English interpreters
(RTIs), Registered Lipspeakers, Registered Speech to Text Reporters,
Notetakers, and Communication Support Workers; and if they vary regionally,
what are they regionally? It would be helpful if this information could be
provided in table format.
Our response - Advisers make funding decisions based on information
received, working on some expectation of reasonable costs for the type of
provision in question, gathered from empirical experience and information
from a range of sources and evidence. There are no preconceptions about an
appropriate hourly rate for support based solely upon the type of work that a
customer undertakes. The key consideration is that the support meets the
needs of the customer in question – funds are not calculated on a
comparative basis. When determining the hourly rates to be awarded,
customers are asked to provide three quotes from different providers for the
type and level of support they are requesting. 2)
In response to the previous FoI, it said “our hearing impaired delivery
team gathers information and discusses such levels, on a regular basis, with a
range of appropriate organisations”.
From 1st January 2014 to date, which organisations or businesses have
provided information? What information was provided by those
Our response – Access to Work do not have records pertaining to the
information you have requested, we are therefore unable to provide the data
you have requested.
If you have any queries about this letter please contact us quoting the
reference number above.
DWP Central FoI Team
Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing
firstname.lastname@example.org or by writing to: DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two
months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a
decision unless you have exhausted our own complaints procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745