Freedom of Information Act 2000
Internal Review Process
Dyfed Powys Police have an internal review process for requestors who wish to seek
an internal review regarding their requests for information. Using the internal review
process will not affect the right of a requestor to appeal directly to the Information
Commissioner if he/she so wishes.
Who can seek an internal review
Anyone who has requested information from the Force can request an internal
review; this includes applicants whose requests have been deemed vexatious. If a
requestor has requested information and is not satisfied with the way Dyfed Powys
Police has dealt with the request, the requestor can use the internal review process
to have it looked at again. If someone who requested information would like to submit
an internal review but cannot do so themselves another person can submit an
internal review on their behalf.
What can a requestor seek an internal review about?
A requestor can seek an internal review about the range, amount and format of
information Dyfed Powys Police have sent following a request. A requestor can also
seek an internal review about the way a request was handled – for example, the time
it took to respond, or the way letters were worded.
How can a requestor submit an internal review?
A requestor will need to contact the Freedom of Information Unit at Dyfed Powys
Police. It will be helpful if the requestor can provide as much information as possible
about the request made and the reason for the internal review. If possible the
original reference number provided to the requestor should be quoted. The
Freedom of Information Unit can be contacted at the following address:
Freedom of Information Unit
Dyfed Powys Police
PO Box 99
Llangunnor
Carmarthen
SA31 2PF
Telephone: 101 /01267 222020
Direct Line: 01267 226596/01267 226297
E-mail: xxx@xxxxxxxxxxx.xxx.xxxxxx.xx
Time Limits
If you wish to submit an internal review you should do this within two months
following the final response you receive from Dyfed Powys Police in relation to your
request, this is in line with ICO (Information Commissioner’s Office) guidance. Dyfed
Powys Police aims to deal with and complete your internal review as soon as
practicable and in any case within twenty working days and in “exceptional
circumstances” forty working days following receipt of your request for a review, this
is in line with Information Commissioner’s Office Guidance.
What will happen to a request for an internal review ?
Once the Freedom of Information Unit has enough details to identify the
request the Dyfed Powys Police will begin a review of what happened and
when.
Where Dyfed Powys Police has not followed proper procedures, or has failed
to provide a high quality of service, an apology and an explanation on what
procedures Dyfed Powys Police will follow to ensure it doesn’t happen again
will be provided to the requestor.
If Dyfed Powys Police should have provided information and has not provided
it, the requestor will be sent the information immediately. If it is believed
following review that the original response was correct, the requestor will be
informed of this. The requestor will be informed of his/her options.
Appeal to the Information Commissioner
If the requestor is still not satisfied following the review he/she can take the appeal to
the Information Commissioner who may investigate the matter on behalf of the
requestor. This option is open to the requestor at all times. It would be preferable to
Dyfed Powys Police if matters were sorted out at a local level if possible. The
Information Commissioner will decide if he/she will investigate or not.
The Information Commissioner’s office can be contacted at the following address:
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Web address: www.ico.org.uk