This is an HTML version of an attachment to the Freedom of Information request 'Guidance for AtW Advisers about Communication Support Workers (CSWs)'.

Department for Work and Pensions (DWP) 
Central Freedom of Information Team 
 
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx 
 
Our reference: IR405 
 
Date: 12/09/2014 
 
 
 
Dear Mr Townsend-Handscomb, 
 
Thank you for your Freedom of Information (FOI) review request, which we 
received on 14th August 2014.  
 
I am of a senior grade to the person who dealt with your request previously, 
and can confirm that I have carried out an internal review.  
 
You have asked us to send you a copy of the written information, as well as 
any other information that AtW Advisers have about Communication Support 
workers.
  I have provided the additional information which you originally 
requested and apologise that this was not sent previously. 
 
Access to Work does not have training material in relation to Communication 
Support Workers or any written documentation that we are able to provide. 
 
The Access to Work Advisers are provided with an explanation and overview 
from experienced advisers on how to assess the customers requirements and 
the options that are available to enable customers to overcome the disability 
related barriers they face in the work place. 
 
Access to Work delivers a tailored package to each individual.  Once agreed if 
the package does not meet customers’ needs it is the responsibility of the 
customer to inform Access to Work of this at which stage we would review the 
package of support and make adjustments if appropriate. 
 
I hope this is helpful but if you have any queries about this letter please 
contact me quoting the reference number above.   
If you have any queries about this letter please contact us quoting the 
reference number above.   
Yours sincerely,  
 
 
DWP Central FoI Team 
 
 
 

Your right to complain under the Freedom of Information Act 
 
If you are not happy with this response you may request an internal review by e-mailing 
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx or by writing to: DWP, Central FoI Team,  
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two 
months of the date of this letter.  
 
If you are not content with the outcome of the internal review you may apply directly to the 
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a 
decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow Cheshire SK9 5AF 
www.ico.org.uk/Global/contact_us  or telephone 0303 123 1113 or 01625 545745