Newsletter,
Communal Digital TV Service Installation Programme
We are writing to tell you about our
Residents’ Drop in Session
new communal TV aerial upgrade
Date: 31 August 2010
instal ation programme. By the end of
2012, all TV broadcasts will be digital.
Time: 4:00pm – 7:00pm
We are therefore upgrading all
communal TV aerial systems in the
Place:
Campspace
borough to ensure that you can
Community Centre
continue to watch TV.
1 Eastfield Road
London, N8 7AD
Have Your Say
We have enclosed a form for you to
You are invited to come along to
choose which of the TV service options
this drop in session about the
offered by Haringey Council you
communal digital aerial system
prefer. There is a charge for each
instal ation programme.
option through service charges. The
cost of this charge is covered by
This is an opportunity for you to ask
housing benefit. The amount to be
questions and give us your opinions
paid will depend on which option is
about the two options available.
instal ed. You must fill in and return the
form attached to this newsletter in the
It is also a chance for you to make
enclosed pre-paid envelope by 14
your mind up before you choose.
September 2010.
Option 1
It will not be possible for some residents
a.
Freeview TV and DAB radio
to have option 1 and other residents to
b.
Satellite services
have option 2 in the same block.
Sky, Sky+, Sky HD,
Once the system is instal ed, all
Freesat, Hotbird &
individual satellite dishes and TV aerials
Turksat
will be taken down.
The service charge is expected to
The contractor for the programme is
be about 77 pence a week over
SCCI. SCCI will soon be in your area,
10 years.
carrying out initial surveys. No internal
surveys are required at present. SCCI
Option 2
operatives wil wear an identity card to
a.
Freeview TV and DAB radio
confirm that they are working on
b.
Satellite services
behalf of Homes for Haringey. Do not
Sky and Sky+
al ow anyone into your home unless
you are certain of their identity.
The service charge is expected to
be about 62 pence a week over
10 years.
www.homesforharingey.org
0800 195 3404
Homes for Haringey Ltd
Communal Digital TV Aerial Installation Programme Update
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Homes for Haringey Ltd
2010
Communal Digital TV Aerial Installation Programme Update
Here are some common questions about the communal
digital TV service installation programme.
1. Why do I have to pay for a digital communal TV service? I don’t watch
television?
Haringey Council’s policy is that all residents’ homes that have a communal
television aerial will have an integrated reception system (IRS) instal ed. All
tenants and leaseholders will have to pay towards the new aerial system
regardless of whether or not they use it. The costs of instal ing and maintaining
the new equipment will form part of a service charge for both tenants and
leaseholders.
2. Why do I have pay Haringey Council to watch TV?
You do not have to pay the Council to watch your TV channels. You wil
automatical y get BBC1, BB2, ITV1, and Channel 4 and in some cases Channel
5. These channels are free to all.
To receive satellite TV you wil have to contact the satellite TV company to
subscribe to their packages. For example, if you want to subscribe to Turksat,
Hotbird or Sky Satellite, you wil need to contact them to arrange this. Please
be aware that this depends on the option chosen by your block. The satellite
company will tell you what your subscription costs wil be. Once you’ve agreed
a contract with them they wil provide you with a box. When you receive the
box, you or someone from the satellite TV company will plug the box into the
upgraded communal aerial system.
3. I already have cable digital TV which I arranged myself – do I have to pay for
the new communal TV service?
Some buildings have cable TV (Virgin Media) services instal ed and some
residents subscribe to BT Vision. If you can subscribe to cable you may do so,
but you will still have to pay for communal aerial system upgrade we are
instal ing in your building. Al tenants and leaseholders will have to pay towards
the communal system regardless of whether or not they use it.
Haringey Council’s policy is that the communal television aerial systems in the
borough are updated with what’s cal ed Integrated Reception System (IRS) (a
single instal ation usual y on top of a block of flats). The upgrade will greatly
increase the number of radio and TV channels available to residents.
4. I have BT Vision which I arranged myself – do I have to pay for the new
communal TV service?
Some residents subscribe to BT Vision. Residents who subscribe to cable may
do, you wil still receive your cable services. If you decide to do this, you wil still
have to pay for the service charge for the communal aerial system upgrade
we are about to instal in your building. Al tenants and leaseholders will have
to pay towards the communal system regardless of whether or not they use it.
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Homes for Haringey Ltd
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Communal Digital TV Aerial Installation Programme Update
Haringey Council’s policy is that the communal television aerial system’s in the
borough is updated with integrated reception system (IRS). The upgrade will
greatly increase the number of channels available to residents via radio and
television.
5. What are the installation costs?
The instal ation costs range from £299 to £498. The Council has decided to cap
the charges at £400. The charges will vary depending on the size of the
building and which option the residents who use your communal aerial system
choose. The instal ation costs wil only be estimated after residents have made
their choice. The cost depends on the chosen option, the size of the block and
whether cables will be fitted inside or outside the building.
6. How will the installation affect my analogue TV viewing?
Your analogue TV viewing will not be affected at present. This instal ation wil
al ow you to receive better quality pictures and enjoy better sound quality.
When the Government does the digital switchover in 2012, you will not be able
to receive TV or radio broadcasts without an upgraded digital aerial.
7. Will my current TV set work with the new system or do I have to buy a new one?
Almost any TV can be converted to a digital box, even black and white ones.
Your television needs to have either a scart or RF input. The new system will
al ow you to receive the current terrestrial (analogue) channels (BBC1, BBC2,
ITV1, Channel 4 and Channel 5). After the digital switchover, you will need a
digital set top box to continue using your TV if it is not a digital TV set.
8. What will the contractor install in my flat to carry out the upgrade?
They wil instal a socket box (with an outlet plate) and a small amount of wiring
to let you connect your TV and/or radio to the communal TV aerial system. The
number of outlet points in the box wil depend on the type of system being
instal ed in your building.
9. What if I want to have sockets installed in more than one room?
The work that we have arranged for wil only provide for the instal ation of one
socket box or point in one room in each property. If you wish to have more
points instal ed, then you should contact the Project Management team to
make the necessary arrangements with the contractor. You wil have to pay
extra for the additional socket points.
If you already have a multi room system and have taken out a contract for this
service we will only consider paying compensation if you are able to show that
you had both our permission and the Council’s planning permission for the
instal ation.
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Homes for Haringey Ltd
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Communal Digital TV Aerial Installation Programme Update
10. What will happen to my satellite dish?
Our contractors have been instructed to remove al satellite dishes and TV
aerials from the outside of the building and return them to their owners when
the new aerial system is instal ed.
When the new system has been instal ed, there wil general y be no need for
any resident to install a separate satellite dish, since the new system will
provide a very good al round reception service.
Section 20 Notices to Leaseholders
Leaseholders are liable for a one off
Leaseholders may comment on the
charge depending on which system is
proposed scheme until the expiry
instal ed. Leaseholders will be sent a
date of the Section 20 Notice (30
Section 20 Notice with the amount
days after issue). For more information
due. However, if you purchased your
about the Section 20 Notice, the
property from Haringey Council within
amount payable, and payment
the last five years, the proportion of
options, leaseholders should contact
the charge wil be limited to the
the Home Ownership Team.
amount notified in your offer notice,
also known as a Section 125 Notice.
Keeping you informed
In our next newsletter, we will let you know which TV service option most residents
in your block have chosen. We wil also update you on the next steps of the
instal ation works.
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Homes for Haringey Ltd
2010
Communal Digital TV Aerial Installation Programme Update
Consultation plan
Homes for Haringey are committed to involving and consulting residents. We
therefore would like your views on how we’re planning to tell you about estate
improvement works:
Consultation Plan
Key Stage/Event
Objective of Consultation
Feasibility
To inform key stakeholders of the estate improvements
identified by the design team and obtain residents views.
Outline stage
To inform key stakeholders of the scheme design fol owing
initial consultation and advise residents of the scheme to be
delivered and obtain their comments.
Section 20 notices To inform leaseholders of the initial proposal and the
estimated cost and review observations made by the
leaseholders.
Before works start
To introduce the contractor to key stakeholders and advise
residents of start and completion date, and any disruption
that may affect them.
Completion
To obtain residents satisfaction level on the delivery of the
project, a customer satisfaction survey will be sent out. The
results will help us improve on future projects.
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Homes for Haringey Ltd
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Communal Digital TV Aerial Installation Programme Update
Project timescale
The project timescale to date / is proposed as follows
Project timescale
Key event
Purpose of consultation
Proposed date range
Outline stage
Tell you about the details of the works to be carried out June 2010 to August 2012
and for you to choose the option for your block. Advise
you of the option your block has chosen.
Section 20 notices
To inform leaseholders about the initial proposal and
September 2010 to September 2012
estimated costs, and invite comments.
Before works start
To introduce you to the contractor and inform you
November 2010 to November 2012
about start and completion dates, and any disruption
that may affect you.
Contract period
Start to finish of the programme
December 2010 to December 2012
Customer satisfaction
Get your views by sending out a customer satisfaction
March 2011 to March 2013
survey – this wil help us improve on future projects.
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Homes for Haringey Ltd
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Communal Digital TV Aerial Installation Programme Update
If you require any further information, please contact a member of the Project team
PROJECT TEAM
For any questions about the programme plan (for example
For any questions about the two TV service options and
when your block will be upgraded):
installation methods:
Project Manager
Contract Administrator
Ronke Adetunji
Leonard Fevrier
Project Management, 6th Floor,
Design and Engineering Services, 6th Floor,
River Park House, 225 High Road, London, N22 8HQ
River Park House, 225 High Road, London, N22 8HQ
Email: xxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxx.xxx
Email: xxxxxxx.xxxxxxx@xxxxxxxxxxxxxxxx.xxx
Tel: 020 8489 1778
Tel: 020 8489 1795
For questions about permissions and how you pay:
For questions about permissions and how you pay:
Tenancy Management Officer
Home Ownership Team & 2 (leaseholder enquiries)
Zuned Ahmed
Michael Bester/Gwen Lewis
Tenancy Management Team Leader
13-27 Station Road, Wood Green, N22 6UW
Homes For Haringey
5th Floor, 48 Station Road
London N22 7TY
Email: xxxx.xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxx.xxx
Tel: 020 8489 3313
Email: xxxxxxx.xxxxxxxxxx@xxxxxxxxxxxxxxxx.xxx
For questions about how you and your neighbours can form a
Tel: 020 8489 4435
residents’ association:
Resident Involvement team
6th Floor, River Park House, 225 High Road, N22 8HQ
Email: xxxxxxxx.xxxxxxxxxxx@xxxxxxxxxxxxxxxx.xxx
Tel: 020 8489 4463
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Homes for Haringey Ltd
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Communal Digital TV Aerial Installation Programme
Update
Please tell us which digital communal TV system you would like installed in your block.
Fill out your details below and return this form in the enclosed pre-paid envelope by 14
September 2010.
Name: …………………………………………
Address: …………………………………………………………………………...
………………..…………………………………………………………...
Signature: ………………………………………….
Please choose the type of digital communal TV system you would like instal ed in your
block by ticking one of the boxes below:-
Option 1
Cost £378 - £498: Capped at £400
o The ful IRS system
Freeview TV and DAB radio
Satellite services including:
Sky, Sky+, Sky HD and Freesat
Hotbird (Polish, Italian, French, German and other language
channels)
Turksat (Turkish)
Option 2
Cost £322 – £410: Capped at 400
o The standard system
Freeview TV and DAB radio
Satellite services including:
Sky, Sky+, Sky HD and Freesat
Important: one of the above options will be installed in your block.
All residents will receive the same service.
Each household is allowed one choice. Your choice will not count if you do not put out
your name and signature on this form.
Thank you.
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Homes for Haringey Ltd
2010