This is an HTML version of an attachment to the Freedom of Information request 'Universal Jobmatch ‘implementation updates’'.


VERSION NUMBER:     19.12.12
 
Change Implementation 
 
 
Implementation Update 
 
Project Name: Universal Jobmatch 
Reference: IU 037 
Date: 19 December 2012 
 
Business:   
Pensions Benefits Work 
Contracted  Contact 
Operational 
FIS Ni 
No 
Services 
Customer 
Centre 
Excellence 
Provision 
Services 
Services 
 
 
 
 
 
 
 
 
Audience: Work Services Directorate 
  Employer Direct (NET) 
 Jobseekers 
Direct 
  DWP UJ Helpdesk 
 
To: 
UJ Leads 
From: 
.                                             . 
Lead Group Implementation Manager for 
Universal Jobmatch 
Cc: 
.                        . 
 
 
.                           . 
.                           . 
 
 Update 
For 
action/information 
Timing 

Line to Take - Amended 
Information  
Immediate 

Implementation Issues 
Information  
Immediate 
Process 
 
 
Personal details redacted as Section 40 (2) of the Freedom of 
Information Act applies – Personal Information
 
 
Update 
 
1.  Lines To Take amended - 
The UJ project pulled together a number of 
questions into one document referred to in IU Memo 033. 
 
The lines to take have been updated. They are now available on the UJ 
website and can be found via Communications here 
 
 
2.  Implementation Issues Process – Following the Your Call for Employer 
Facing staff we have received a high number of questions which has 
resulted in a delay in responding within the agreed timescales. Please 
accept our apology and responses will be issued in due course. 
 
To Note: For reporting UJ service incidents please continue to use the 
Service Desk Contact Us process as normal.  
 

 
If you have any queries about this communication, please contact your 
local change team as follows  
 

OPD Change Team  
Contact 
Team Project Lead  
Enter 1st Lead Name 
Enter 2nd Lead  name  
Us  
Telephone