Managers’ checklist
As a manager it is your responsibility to help prepare your teams
for the launch of UJ. The attached checklist may help to provide
you with some assurances.
Activity Yes
No
Has everyone undertaken the appropriate UJ L&D
Products?
Note: The learning products have been split into employer
facing (Learning Products 1-3) and jobseeker facing
(Learning Products 4-5) sessions. However, it is
recommended that Assistant Advisers, Personal Advisers
and Decision Makers also undertake Learning Product 1
and in particular scenario 1 as this explains how to view
companies/recruiters details. Scenarios 13-18 in the
learning products are particularly relevant jobseeker facing
staff.
Have your team members been given the correct
UJ access levels to enable them to do their job
properly?
Jobseeker facing roles should be allocated:
Jobseeker Facing (Jobcentre)
Manager Jobseeker Facing
Employer Advisers should be allocated:
Employer Supporting access level.
Do your team members know to access UJ through
the desk top icon and how to login to the UJ
homepage?
Chapter 03 - Using Universal Jobmatch Accessing
Universal Jobmatch
Have your team members read all the appropriate
guidance products to help prepare them for the
new ways of working?
In particular the Universal Jobmatch Toolkit for jobseeker
facing staff and the Employer Adviser Toolkit and the
District SBRS guidance for employer facing staff
Does everyone understand the cultural shift
required to enable claimants and
companies/recruiters to fully self-serve?
Are you confident that your Advisers and Assistant
Advisers understand how to sell the benefits of
Universal Jobmatch to claimants, including ‘selling’
the benefits of ticking the box to allow DWP access
to the claimant’s account.
Are you confident that your front facing team
members can advise claimants about how to
create a UJ account, including the need to register
with Government Gateway.
Further information can be found in Chapter 2 of
the Universal Jobmatch Toolkit and in the ‘How to
use UJ’ guide for jobseekers.
Are you confident that your employer facing staff
understand how to sell the benefits of Universal
Jobmatch to companies/recruiters? See the
Working with Employers presentation for more
details.
Are you confident that your local providers have a
good understanding of UJ and how they can
support customers to use this service>
Are you confident that your front facing staff are
digitally confident to use U.J effectively
themselves? E.g. upload a CV.
Are your front facing staff confident in
using/supporting customers to use our Internet
Access Devices?
Do your Advisers and Assistant Advisers
understand that they will no longer routinely submit
claimants who are using Universal Jobmatch to
jobs? Instead they will utilise the time they have
with claimants to have more meaningful
discussions about their UJ account/activity.
For example, are they getting matches, if not why not –
have they filled in the skills field properly, is their CV
accurate etc.
The Universal Jobmatch Toolkit, Chapter 3, paras 25 to 34
explain this in more detail.
Do Advisers, Assistant Advisers and Decision
Makers really understand the new processes that
need to be deployed to support labour market
conditionality?
Chapter 3 of the Universal Jobmatch Toolkit
explains in more detail how staff will:
issue a Jobseeker’s Direction to mandate
JSA claimants to create a profile and CV who
do not do so willingly; and
assess Actively Seeking Employment and
Refusal of Employment.