This is an HTML version of an attachment to the Freedom of Information request 'Universal Jobmatch ‘implementation updates’'.

Managers’ checklist 
 
As a manager it is your responsibility to help prepare your teams 
for the launch of UJ.  The attached checklist may help to provide 
you with some assurances. 
 
Activity Yes 
No 
Has everyone undertaken the appropriate UJ L&D 
 
 
Products? 
 
Note: The learning products have been split into employer 
facing (Learning Products 1-3) and jobseeker facing 
(Learning Products 4-5) sessions.   However, it is 
recommended that Assistant Advisers, Personal Advisers 
and Decision Makers also undertake Learning Product 1 
and in particular scenario 1 as this explains how to view 
companies/recruiters details.   Scenarios 13-18 in the 
learning products are particularly relevant jobseeker facing 
staff. 
Have your team members been given the correct 
 
 
UJ access levels to enable them to do their job 
properly?   
 
Jobseeker facing roles should be allocated: 
  Jobseeker Facing (Jobcentre) 
  Manager Jobseeker Facing 
 
Employer Advisers should be allocated: 
  Employer Supporting access level. 
 
Do your team members know to access UJ through   
 
the desk top icon and how to login to the UJ 
homepage? 
 
Chapter 03 - Using Universal Jobmatch Accessing 
Universal Jobmatch 
Have your team members read all the appropriate 
 
 
guidance products to help prepare them for the 
new ways of working?   
 
In particular the Universal Jobmatch Toolkit for jobseeker 
facing staff and the Employer Adviser Toolkit  and the 
District SBRS guidance for employer facing staff 

Does everyone understand the cultural shift 
 
 
required to enable claimants and 
companies/recruiters to fully self-serve? 
Are you confident that your Advisers and Assistant   
 
Advisers understand how to sell the benefits of 
Universal Jobmatch to claimants, including ‘selling’ 
the benefits of ticking the box to allow DWP access 
to the claimant’s account. 
 
 
Are you confident that your front facing team 
 
 
members can advise claimants about how to 
create a UJ account, including the need to register 
with Government Gateway.   
 
Further information can be found in Chapter 2 of 
the Universal Jobmatch Toolkit and in the ‘How to 
use UJ’ guide for jobseekers. 
 
 
Are you confident that your employer facing staff 
 
 
understand how to sell the benefits of Universal 
Jobmatch to companies/recruiters?  See the 
Working with Employers presentation for more 
details. 
 
 
Are you confident that your local providers have a 
 
 
good understanding of UJ and how they can 
support customers to use this service> 
Are you confident that your front facing staff are 
 
 
digitally confident to use U.J effectively 
themselves?  E.g. upload a CV. 
Are your front facing staff confident in 
 
 
using/supporting customers to use our Internet 
Access Devices? 
Do your Advisers and Assistant Advisers 
 
 
understand that they will no longer routinely submit 
claimants who are using Universal Jobmatch to 
jobs?  Instead they will utilise the time they have 

with claimants to have more meaningful 
discussions about their UJ account/activity.   
 
For example, are they getting matches, if not why not – 
have they filled in the skills field properly, is their CV 
accurate etc.  
The Universal Jobmatch Toolkit, Chapter 3, paras 25 to 34 
explain this in more detail.    
Do Advisers, Assistant Advisers and Decision 
 
 
Makers really understand the new processes that 
need to be deployed to support labour market 
conditionality? 
 
Chapter 3 of the Universal Jobmatch Toolkit 
explains in more detail how staff will: 
  issue a Jobseeker’s Direction to mandate 
JSA claimants to create a profile and CV who 
do not do so willingly; and 
  assess Actively Seeking Employment and 
Refusal of Employment.