Mae hwn yn fersiwn HTML o atodiad i'r cais Rhyddid Gwybodaeth 'Atos FFW recommendations overturned by DWP 10/08 – 02/11'.

To J Newman   
C/o [Cais Rhyddid Gwybodaeth e-bost #106444 ] 
DWP Central Freedom of Information Team 
e-mail: [E-bost cais Adran Gwaith a Phensiynau] 
Our Ref:3375-IR351  
DATE 11 July 2012 
Dear J Newman, 
Thank you for your Freedom of Information request that was received by the Department for 
Work and Pensions (DWP) Adelphi on 28 May 2012 and forwarded on 29 May for response by 
the DWP Medical Services Contracts Correspondence Team (MSCCT) Freedom of 
Information (FoI) Internal Reviewing Officer (IRO).  
In your email you asked to be provided with information answering the following questions:- 
Dear Department for Work and Pensions, 
Please pass this on to the person who conducts Freedom of Information reviews. 
I am writing to request an internal review of Department for Work and Pensions's handling of 
my FOI request 'Atos FFW recommendations overturned by DWP 10/08 – 02/11'. 
Firstly, I raised this question on 18th Feb as as yet have had no acceptable explanation as to 
why it has taken over 3 months to respond. 
Secondly, I am afraid there are a number of issues arising from your answer to question 1, that 
you have either not addressed or have introduced: 
  In accordance with the FoI Act, I am looking for documented evidence that DWP was 
aware of the increase at the time – such a marked and sudden change MUST have been 
initiated by a specific event which you have not explained. As I have already indicated, 

     the matter would have received attention in minutes, emails, report analyses etc. 
  You have said there were a number of causes, but only mentioned one – what were the 
others and where is the evidence to support your suggestions – I’m afraid without evidence 
it is pure speculation. 

  What constraints/barriers existed prior to Harrington’s report that prevented Decision 
Makers doing their job fully? Without some form of explanation I’m afraid your proposition is 

  What evidence do you have to support the other “improvements” you claim have been 
made – as Chris Grayling himself insists, hard evidence is essential for substantiation and 
credibility? I am particularly interested in evidence of the “improved use of the 

     reconsideration process” 

  If what you say is true, the change highlighted the true error rate being made by Atos 
HCPs. What evidence do you have that this matter was addressed seriously with Atos and 
how can you demonstrate they have improved since? 

I note finally that whilst you acknowledge that right-first-time decisions are critical, you have not 
set up a means to measure it,which casts considerable doubt over how important you think it     
really is – a high error rate does after all fuel the need for a reconsideration infrastructure, 
appeals processing systems etc., etc. 
The MSCCT FoI IRO has read your letter and accepted this as a request for an Internal 
Review in order that the handling of your request was dealt with appropriately as well as 
conducting a full investigation into your original request to check that the information previously 
supplied to you, clearly and accurately answered your request. I have also reviewed any 
decisions to withhold information and in doing so I have fully considered the public interest in 
Your request ‘'Atos FFW recommendations overturned by DWP 10/08 – 02/11' (VTR 3068-
IR162) was received by the Department on 19 March 2012. 
The Freedom of Information (FoI) Act allows 20 working days from date of receipt of the 
request in which to respond. MSCCT endeavour to answer promptly and no later than the 20 
day deadline, unless the deadline is extended to consider if an exemption applies.   
The 20 working day deadline for the original request was 18 April and it is noted that the 
response was issued to you via the What Do They Know website on 26 June. In this instance, 
the Department has failed to respond within the 20 working days and MSCCT apologise for the 
delay in replying to your original request. 
In reviewing your request the MSCCT FoI IRO upholds your complaint as the Department 
failed to respond to both your original request and provide you with the reasons for the delay in 
responding within 20 days. You may be aware, the Freedom of Information Act in England 
does not set a required time limit for answering a "review request" in the same way it does for 
the initial requests to be responded to and it is therefore up to public authorities to address the 
need to conduct reviews within a reasonable timescale, but delays in this case have occurred 
and a response to this request for an Internal Review could not be completed, until such time 
as a response to the original request was completed and issued. The delay in issuing this 
response was due to increased work volumes. 
The additional issues that you state have either not been addressed or have introduced under 
the previous Q 1 will be responded to under a new FOI reference which is VTR 2601, by the 
MSCCT FoI Officer. 
If you have any queries about this response, please contact me quoting the reference number 
Yours sincerely,  
DWP Central FoI Team 

Your right to complain under the Freedom of Information Act 
If you are not happy with this response you may request an internal review by e-mailing freedom-of-
[email address]. or by writing to DWP, Central FoI Team, 5
th Floor The Adelphi, 1-
11, John Adam Street, London WC2N 6HT. Any review request should be submitted within two months 
of the date of this letter.  
If you are not content with the outcome of the internal review you may apply directly to the Information 
Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you 
have exhausted our own complaints procedure. The Information Commissioner can be contacted at: 
The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF