Scottish Public Services Ombudsman

An ombudsman, a elwir hefyd yn SPSO

From July 2020 the Scottish Public Services Ombudsman also holds the role of the Independent National Whistleblowing Officer (INWO).

You should not use our service to contact this body with any customer service enquiries - find out why.

Cais 57
Gwnewch cais i'r awdurdod hwn
Dumfries and Galloway NHS Board refusing to deal with complaints under the NHS Complaints Procedure.
Ymateb gan Scottish Public Services Ombudsman i Caroline Airley ar .

Llwyddiannus.

Dear Ms Airley Your request for information I refer to your email of 17 March 2021. In your correspondence you ask:  1. Whether the matter of Dum...
SPSO Regulator
Ymateb gan Scottish Public Services Ombudsman i Martin James Keatings ar .

Llwyddiannus.

Dear Mr Keatings, Please find attached a letter from Niki Maclean, Director, in response to your request for review. Your Sincerely Ruth Yates...
Glasgow City Council & look after children and social services
Ymateb gan Scottish Public Services Ombudsman i Dionne thomson ar .

Yn disgwyl eglurhad.

Dear Ms Thomson Thank you for emailing the SPSO we are sorry to hear about your concerns. Glasgow City Council has a two stage complaints procedure w...
Complaints against royal mail
Ymateb gan Scottish Public Services Ombudsman i chris ar .

Gwybodaeth heb ei gadw.

Dear Mr Milne I refer to your email of 31 October 2020.  In your correspondence you ask, for the period 2018 to 2020, for information on (1) the num...
Is the Independent Customer Complaint Reviewer Report Published in Your 2015-16 Annual Report the Real One?
Ymateb gan Scottish Public Services Ombudsman i Prof Ben Paechter ar .

Rhannol lwyddiannus.

Dear Professor Paechter Please find attached Niki Maclean's response of today's date to your request for review and further information. Yours sin...
Number of additional support for learning related complaints from parents of pupils attending Scottish schools
Ymateb gan Scottish Public Services Ombudsman i whatnext ar .

Rhannol lwyddiannus.

Dear Ms Murray Please find attached the response to your request for review. Yours sincerely Helen Littlemore Corporate Information Governance O...
Your ref 201906613 Correspondence with OSCR
Ymateb gan Scottish Public Services Ombudsman i Gordon C Stalker ar .

Llwyddiannus.

Dear Mr Stalker   Please find attached Mr Stevenson’s response to your request for review.   Kind regards   Elena Carrara | Team Assistant...
Human Rights Act Article 3 and Discrimination
Ymateb gan Scottish Public Services Ombudsman i COLIN WHITE ar .

Rhannol lwyddiannus.

Dear Mr White Please find attached my response of today's date. Yours sincerely Helen Littlemore Corporate Information Governance Officer Scotti...
Scottish Public Services Ombudsman anti catholicism complaint count 2009 - 2019
Ymateb gan Scottish Public Services Ombudsman i Oysterman (Ataliwyd y cyfrif) ar .

Gwrthodwyd.

Dear Oysterman,   As previously explained, the Freedom of Information (Scotland) Act 2002 requires that the request must state the name of the req...
Complaints against Dumfries and Galloway Council.
Ymateb gan Scottish Public Services Ombudsman i Richard Page ar .

Rhannol lwyddiannus.

This is an automated receipt from SPSO to let you know that we have received your email. Please do not reply to this.   If you have emailed a new...
Complaints against NHS Fife
Ymateb gan Scottish Public Services Ombudsman i Martin James Keatings ar .

Llwyddiannus.

Dear Mr Keatings I refer to your email of 12 February 2019.  In your correspondence you ask “For each of the previous 5 years, please provide statis...
Complaints of prejudice against OSCR II
Ymateb gan Scottish Public Services Ombudsman i Oysterman (Ataliwyd y cyfrif) ar .

Rhannol lwyddiannus.

This is an automated receipt from SPSO to let you know that we have received your email. Please do not reply to this.   If you have emailed a new co...
Decisions For Against complainers
Ymateb gan Scottish Public Services Ombudsman i Angus Files ar .

Llwyddiannus.

Dear Mr Files Please find attached my letter of today's date, with enclosure. Yours sincerely Helen Littlemore Corporate Information Governance...
Nicola Hendry, Complaints Reviewer.
Ymateb gan Scottish Public Services Ombudsman i Fiona Cameron ar .

Gwrthodwyd.

Dear Ms Cameron   Please find attached Niki Maclean’s letter of today’s date.   Yours sincerely   Helen Littlemore Corporate Information...
Complaint against Dumfries and Galloway NHS Board.
Cais i Scottish Public Services Ombudsman gan Ann Williams. Wedi ei anodi gan Ann Williams ar .

Gwrthodwyd.

The SPSO declines to deal with this request lawfully, just as it failed to deal with the original complaint lawfully. The complaint concerned the failu...
Copies of the Independent Customer Complaints Reviewer's Six Monthly Reports and the SPSO Responses
Ymateb gan Scottish Public Services Ombudsman i Prof Ben Paechter ar .

Yn aros am gael ei ddosbarthu.

Dear Professor Paechter   Your request for review   I refer to your email of 11 September 2017.  In your correspondence you ask for a review o...
Information about Bodies Refusing to Implement SPSO Recommendations
Ymateb gan Scottish Public Services Ombudsman i Prof Ben Paechter ar .

Llwyddiannus.

Dear Professor Paechter   I refer to your email of 29 April 2017. In your correspondence you ask for ‘Information about Bodies Refusing to Impleme...
Police Investigations & Review Commissoner
Ymateb gan Scottish Public Services Ombudsman i Oysterman (Ataliwyd y cyfrif) ar .

Rhannol lwyddiannus.

This is an automated receipt from SPSO to let you know that we have received your email. Please do not reply to this.   If you have emailed a new...
Complaints against Dumfries and Galloway NHS Board.
Ymateb gan Scottish Public Services Ombudsman i James Plant ar .

Llwyddiannus.

Dear Mr Plant   Please find attached my letter of today’s date.   Yours sincerely   Helen Littlemore Corporate Information Governance Off...
Information on Malpractice case example used by Ombudsman at Local Government Regeneration Committee
Ymateb gan Scottish Public Services Ombudsman i Tracey Gardiner ar .

Gwrthodwyd.

Dear Ms Gardiner Please find attached Ms Maclean's response of today's date. Yours sincerely Helen Littlemore Corporate Information Governance O...
Email address
Ymateb gan Scottish Public Services Ombudsman i DNA ar .

Yn aros am gael ei ddosbarthu.

Good morning, Thank you for contacting the SPSO. We note in the subject line of your email that you mention Freedom of Information Request. If you wo...
Top 10 investigation officers in 2013/14 and 2014/15
Ymateb gan Scottish Public Services Ombudsman i J Roberts ar .

Llwyddiannus.

Dear J Roberts Please find attached response to your information request. Yours sincerely Ellie Robertson Corporate Information Governance Offic...
Edinburgh Council - lack of traffic assessment - SPSO decision summary does not properly reflect report
Ymateb gan Scottish Public Services Ombudsman i Bruce Thompson ar .

Yn aros am adolygiad mewnol.

Dear Mr Thompson Please find attached acknowledgement of your request for a review of our decision dated 13 May 2015. Yours sincerely Ellie Robe...
Sickness absence
Ymateb gan Scottish Public Services Ombudsman i J Roberts ar .

Llwyddiannus.

Dear J Roberts Please find attached my letter of today's date, with enclosure. Yours sincerely Helen Littlemore Data Protection and Freedom of I...
Caseload
Ymateb gan Scottish Public Services Ombudsman i J Roberts ar .

Yn aros am gael ei ddosbarthu.

Dear J Roberts Please find attached my letter of today's date, with enclosure. Yours sincerely Helen Littlemore Corporate Information Governance...

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