Parliamentary and Health Service Ombudsman

An ombudsman, a elwir hefyd yn PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

You should not use our service to contact this body with any customer service enquiries - find out why.

Cais 1195
Gwnewch cais i'r awdurdod hwn
Steps taken to combat PHSO complainant abuse (2)
Ymateb gan Parliamentary and Health Service Ombudsman i C Rock ar .

Yn aros am gael ei ddosbarthu.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Induction and guidance for Clinical Advisers
Ymateb gan Parliamentary and Health Service Ombudsman i William Wetherell ar .

Yn aros am gael ei ddosbarthu.

Dear William Wetherell,   Your request for information FOI108   Thank you for your email of 12 December 2021 in which you requested informatio...
Briefing notes covering specialised or specific areas of PHSO's casework processes
Ymateb gan Parliamentary and Health Service Ombudsman i William Wetherell ar .

Gwrthodwyd.

Dear William Wetherell,   Your request for information FOI106   Thank you for your email of 12 December 2021 in which you requested informatio...
Complaints of bullying among PHSO staff?
Ymateb gan Parliamentary and Health Service Ombudsman i liz perloff ar .

Yn aros am gael ei ddosbarthu.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Review and feedback guidance
Ymateb gan Parliamentary and Health Service Ombudsman i William Wetherell ar .

Yn aros am gael ei ddosbarthu.

Dear William Wetherell,   Your request for information FOI107   Thank you for your email of 18 January 2021. We are sorry to read that you had...
Ombudsman's salary incorrectly excluded from Main Estimates - Treasury error
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Yn aros am gael ei ddosbarthu.

'Guidance on producing Estimates Memoranda Requirements for production of Estimates Memoranda: revised guidance ' https://www.parliament.uk/mps-lor...
Dr Bill Kirkup's investigation into the death of Elizabeth Dixon
Cais i Parliamentary and Health Service Ombudsman gan D. Moore. Wedi ei anodi gan D. Moore ar .

Llwyddiannus.

I requested information today concerning the Expert Advisory Panel: https://www.whatdotheyknow.com/request/expert_advisory_panel#incoming-1706391
PHSO Learning Academy referred to in letter to William Wragg MP
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan D. Moore ar .

Rhannol lwyddiannus.

Academy delayed: "This may indeed fit within the scope of the Academy of Learning Project that we had hoped to begin next year, but in light of the...
PACAC question re mediation in 2019/20
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan D. Moore ar .

Rhannol lwyddiannus.

Email sent by Rob Behrens on 12/12/20: "MPs’ involvement in mediation During the hearing, the Committee asked a number of questions about PHSO’s us...
Expert Advisory Panel
Ymateb gan Parliamentary and Health Service Ombudsman i D. Moore ar .

Yn aros am gael ei ddosbarthu.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Advisers
Cais i Parliamentary and Health Service Ombudsman gan Brenda Prentice. Wedi ei anodi gan Brenda Prentice ar .

Gwybodaeth heb ei gadw.

This has thread has been curtailed as the annotations have been deemed to be spam.
contacts with WDTK
Ymateb gan Parliamentary and Health Service Ombudsman i Brenda Prentice ar .

Yn aros am ymateb.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Bodies complained about related to reviews granted
Ymateb gan Parliamentary and Health Service Ombudsman i J Roberts ar .

Llwyddiannus.

Dear J Roberts   Your information request (FDN-244769)   I am writing further to your email of 6 January 2016, in which you asked us to provid...
Mental Abuse - PHSO Blocking Complaints
Ymateb gan Parliamentary and Health Service Ombudsman i C Rock ar .

Yn aros am ymateb.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Up to 80 or 90 separate issues within one single complaint
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Llwyddiannus.

'How can the public have faith that PHSO are doing the work they are paid to do?' The reliability of PHSO statistics has been questioned for years....
Charity Commission complaints 2020
Ymateb gan Parliamentary and Health Service Ombudsman i Stephen Delahunty ar .

Llwyddiannus.

Dear Delahunty   RE: Your information request: FOI84   I write in response to your email to the Parliamentary and Health Service Ombudsman (PH...
PHSO Staff survey 2020 and staff survey templates 2017 to 2019
Ymateb gan Parliamentary and Health Service Ombudsman i liz perloff ar .

Yn aros am ymateb.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Procedural Irregularity - a Freedom of Information request to Parliamentary and Health Service Ombudsman- Dec 2020
Ymateb gan Parliamentary and Health Service Ombudsman i De.bert ar .

Yn aros am gael ei ddosbarthu.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Investigation of sexual abuse by staff in mental health Trust and joint investigation local authorities
Ymateb gan Parliamentary and Health Service Ombudsman i Alea ar .

Yn aros am ymateb.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
PHSO's Trustpilot account
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Gwybodaeth heb ei gadw.

Additional Trustpilot reviews since September (see comment of 1/10/20). Like before, all 1-star reviews. No good news on which to end the year, I'm af...
What defines reasonable of the Health Commissioners Act 1991
Ymateb gan Parliamentary and Health Service Ombudsman i liz perloff ar .

Rhannol lwyddiannus.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Complaint about PHSO
Ymateb gan Parliamentary and Health Service Ombudsman i liz perloff ar .

Hwyr.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
One apology for poor service in 2019/20?
Ymateb gan Parliamentary and Health Service Ombudsman i J Roberts ar .

Rhannol lwyddiannus.

Dear J Roberts,   RE: Your information request: FOI93   I write in response to your email to the Parliamentary and Health Service Ombudsman (P...
The legal minefield of the PHSO re-opening of cases and the PHSO commencement of fresh/new investigations.
Cais i Parliamentary and Health Service Ombudsman gan M Boyce. Wedi ei anodi gan M Boyce ar .

Gwrthodwyd.

Yes totally agree. I see that the FTT website is down again. It has crashed more times this year than a boy racer covered by diplomatic immunity.
Provision of Information to PHSO
Cais i Parliamentary and Health Service Ombudsman gan Darren Watts. Wedi ei anodi gan J Roberts ar .

Yn aros am gael ei ddosbarthu.

Guidance for Balancing Evidence - May 2020 "1.5 Our decisions are made using thecivil standard of the ‘Balance of Probabilities’ (i.e. ‘more likely t...

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