Parliamentary and Health Service Ombudsman

An ombudsman, a elwir hefyd yn PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

You should not use our service to contact this body with any customer service enquiries - find out why.

Cais 1258
Make a Rhyddid Gwybodaeth request to this authority
Happiness of complainants with PHSO service
Cais i Parliamentary and Health Service Ombudsman gan D. Moore. Wedi ei anodi gan J Roberts ar .

Llwyddiannus.

'Transparency: Casework & Complaints reporting style 28. The PHSO has improved its reporting style in response to earlier PACAC recommendations and w...
questions surrounding a patently flawed Report and Decision by a PHSO caseworker
Ymateb gan Parliamentary and Health Service Ombudsman i Dudley Jones ar .

Gwrthodwyd.

Dear Dudley Jones Thank you for your request of 25 May 2022. in which you requested information from the Parliamentary and Health Service Ombudsman....
Names and positions of senior staff as at 11 February 2020
Cais i Parliamentary and Health Service Ombudsman gan D. Moore. Wedi ei anodi gan J Roberts ar .

Rhannol lwyddiannus.

Recently advertsed: Outreach and Engagement Manager Closing date 4 July 2022 10:00am Length of contract Permanent Salary £53,692 Location Lo...
Complaint Standards survey that closed on 21 May 2022
Ymateb gan Parliamentary and Health Service Ombudsman i J Roberts ar .

Yn aros am gael ei ddosbarthu.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
PHSO's Trustpilot account
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Gwybodaeth heb ei gadw.

Another slew of 1-star reviews. 1. To top matters, they said they were going to add the case to their website and information to show the sort of thi...
Performance survey (quarter 2) 2021/22 - methodology used
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Llwyddiannus.

'Customer satisfaction with your service - survey methodology' https://www.whatdotheyknow.com/request/customer_satisfaction_with_your The response...
Customer satisfaction with your service - survey methodology
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Rhannol lwyddiannus.

'The methodology was explained to you in our correspondence dated 3 February 2022.' https://www.whatdotheyknow.com/request/performance_survey_quarter...
Procedural Irregularity reproduced Aug 2021
Ymateb gan Parliamentary and Health Service Ombudsman i deBert ar .

Yn aros am gael ei ddosbarthu.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Trashing complaints through systematic delay and misdirection
Ymateb gan Parliamentary and Health Service Ombudsman i deBert ar .

Yn aros am gael ei ddosbarthu.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
FOI requests received by PHSO outwith WDTK
Ymateb gan Parliamentary and Health Service Ombudsman i J Roberts ar .

Rhannol lwyddiannus.

Dear J Roberts   Your information request: FDN-242023   I am writing in response to your Freedom of Information request dated 2 December 2015....
Positive feedback received from complainants since 1 January 2022
Ymateb gan Parliamentary and Health Service Ombudsman i D. Moore ar .

Yn aros am gael ei ddosbarthu.

13/06/2022 Dear D Moore, PHSO Reference 00000245 Acknowledgement of your request for information Thank you for your correspondence of 12 June 2...
Update on PHSO complaints procedures
Cais i Parliamentary and Health Service Ombudsman gan C Rock. Wedi ei anodi gan M Boyce ar .

Gwrthodwyd.

it is not clear at all whether the PHSO are currently conducting reviews of their decisions. They have told me they are not. There is no Review an...
1991 decision on DNACPR decisions
Ymateb gan Parliamentary and Health Service Ombudsman i Kate Masters ar .

Rhannol lwyddiannus.

Dear Kate Masters Thank you for your email. An internal review of your request was sent on 13th May 2022. You may now appeal to the ICO for its view...
Request for data justifying PHSO claim it does not abuse complainants
Cais am adolygiad mewnol a anfonwyd at Parliamentary and Health Service Ombudsman gan C Rock ar .

Yn aros am adolygiad mewnol.

Dear Information Rights PHSO; in respect of your Review: Your Response puts me to extreme task, against the disability you appear to abuse, do not en...
Making complaint about your. Service
Dilynol a anfonwyd at Parliamentary and Health Service Ombudsman gan christina evans ar .

Gwrthodwyd.

Dear Parliamentary and Health Service Ombudsman, There is no way to make a complaint against you. That is a fact Your idea of a complaint is called ask...
The legal minefield of the PHSO re-opening of cases and the PHSO commencement of fresh/new investigations.
Cais i Parliamentary and Health Service Ombudsman gan M Boyce. Wedi ei anodi gan J Roberts ar .

Gwrthodwyd.

The false hope given to complainants has been removed. Many people over the years will have mistakenly thought that a review could have changed the o...
Draft Public Service Ombudsman Bill now not fit for purpose.
Cais i Parliamentary and Health Service Ombudsman gan M Boyce. Wedi ei anodi gan J Roberts ar .

Rhannol lwyddiannus.

Transparency has been on the agenda for some time: https://www.whatdotheyknow.com/request/when_will_the_new_transparency_b#comment-106689
Role of Operation Manager in relation to caseworkers
Ymateb gan Parliamentary and Health Service Ombudsman i J Roberts ar .

Gwrthodwyd.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
When will the 'new transparency' between complainant and caseworker start?
Cais i Parliamentary and Health Service Ombudsman gan [Name Removed] (Ataliwyd y cyfrif). Wedi ei anodi gan J Roberts ar .

Llwyddiannus.

'Transparency: Casework & Complaints reporting style .... 31. Better transparency yields better service and allows the Committee and the public to b...
Investigation performance statistics for Investigators and Project Officers
Ymateb gan Parliamentary and Health Service Ombudsman i G Hall ar .

Rhannol lwyddiannus.

Dear G Hall   Your information request: FDN -274359   I write in response to your request of 26 January 2017 for the following information hel...
Value for Money report - 81,899 responses to enquiries
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Gwrthodwyd.

PHSO has called for the removal of the MP filter: https://www.whatdotheyknow.com/request/mp_referrals_for_the_year_202122#comment-106683 Latest PH...
Value for Money
Cais i Parliamentary and Health Service Ombudsman gan Brenda Prentice. Wedi ei anodi gan J Roberts ar .

Rhannol lwyddiannus.

First Report - Parliamentary and Health Service Ombudsman Scrutiny 2020–21 Published 20 May 2022 HC 213 Report https://committees.parliament.uk/w...
Induction and guidance for Clinical Advisers
Cais i Parliamentary and Health Service Ombudsman gan William Wetherell. Wedi ei anodi gan J Roberts ar .

Rhannol lwyddiannus.

First Report - Parliamentary and Health Service Ombudsman Scrutiny 2020–21 Published 20 May 2022 HC 213 Report https://committees.parliament.uk/w...
Russel Barr's comment on thank you notes
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Gwybodaeth heb ei gadw.

First Report - Parliamentary and Health Service Ombudsman Scrutiny 2020–21 Published 20 May 2022 HC 213 Report https://committees.parliament.uk/w...
MP referrals for the year 2021/22
Cais i Parliamentary and Health Service Ombudsman gan D. Moore. Wedi ei anodi gan J Roberts ar .

Llwyddiannus.

About 96 MPs made 1 referral and 93 made 2.

Dim ond ceisiadau a wnaed gan ddefnyddio WhatDoTheyKnow a ddangosir. ?