Parliamentary and Health Service Ombudsman

An ombudsman, a elwir hefyd yn PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

You should not use our service to contact this body with any customer service enquiries - find out why.

Cais 1220
Gwnewch cais i'r awdurdod hwn
Great fall in service complaints in two years - 88%
Ymateb gan Parliamentary and Health Service Ombudsman i J Roberts ar .

Yn hwyr iawn

Dear J Roberts,   Thank you for submitting a request for information to PHSO.   Please note that the Information Rights Team is currently exper...
Provision of Information to PHSO
Ymateb gan Parliamentary and Health Service Ombudsman i Darren Watts ar .

Rhannol lwyddiannus.

Dear Mr Watts   PHSO reference FOI 89 Your request for information   Thank you for your correspondence of 18^th November 2020 in which you r...
The legal minefield of the PHSO re-opening of cases and the PHSO commencement of fresh/new investigations.
Cais i Parliamentary and Health Service Ombudsman gan M Boyce. Wedi ei anodi gan M Boyce ar .

Gwrthodwyd.

Appeal EA/2019/0032 was promulgated on 13 May 2021. In that Decision it stated that a very small amount of information should be disclosed to me within...
Cygnet hospital, Dunsmore PiCu, lansdowne Street, Coventry
Ymateb gan Parliamentary and Health Service Ombudsman i christina evans ar .

Yn disgwyl eglurhad.

Dear Christina Evans,   RE: Your information request FOI197   Thank you for your emails dated 24 March and 22 June 2021 , we are writing to ac...
Names and positions of senior staff as at 11 February 2020
Cais i Parliamentary and Health Service Ombudsman gan D. Moore. Wedi ei anodi gan J Roberts ar .

Gwrthodwyd.

You may be interested in this. It relates to a position that had one applicant: 'Dear InformationRights, Ref. FOI169 Thank you for the informati...
Do the PHSO ever respond to Justin Madders MP?
Ymateb gan Parliamentary and Health Service Ombudsman i phsothefacts Pressure Group ar .

Rhannol lwyddiannus.

Dear Della Reynolds   Our reference: FOI 191 Your request for information   Thank you for your email of 28 April 2021 in which you requested...
MP referrals 2019/20 and 20220/21 - board report - ICO secondment offer
Cais i Parliamentary and Health Service Ombudsman gan D. Moore. Wedi ei anodi gan J Roberts ar .

Yn aros am gael ei ddosbarthu.

I have requested information from the ICO regarding the secondment offer: https://www.whatdotheyknow.com/request/secondment_offer_from_phso_accep#com...
Complaint handling by the Parliamentary Health Service Ombudsman PHSO
Ymateb gan Parliamentary and Health Service Ombudsman i Ms M Jennings ar .

Yn aros am gael ei ddosbarthu.

Dear Ms M E Jennings,   PHSO reference FOI194 Your request for information   Thank you for your correspondence of 8 May 2021 in which you req...
Tender information re purchase of Apple Devices
Ymateb gan Parliamentary and Health Service Ombudsman i Peace Daye ar .

Yn aros am gael ei ddosbarthu.

Dear Peace Daye Our reference: FOI186 Your request for information Thank you for your email of 1 April 2021 in which you requested information fr...
Details of your contacts with Stonewall
Ymateb gan Parliamentary and Health Service Ombudsman i Tom Killick ar .

Yn aros am ymateb.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
PHSO C2062442 Request for legal advice taken in rejecting Pensions Ombudsman investigation
Cais i Parliamentary and Health Service Ombudsman gan Graham Prescott. Wedi ei anodi gan J Roberts ar .

Yn hwyr iawn

Platts v IC (EA/2020/0276) '12. In this case the substratum of the information request relates to the circumstances in which PHSO can investigate...
Complaints regarding the 1999 cancellation of the Benefits Payment Card
Ymateb gan Parliamentary and Health Service Ombudsman i Eleanor Shaikh ar .

Gwybodaeth heb ei gadw.

Dear Ms Shaikh PHSO reference FOI175 Your request for information Thank you for your correspondence of 4th March 2021 in which you requested informat...
New Director of External Affairs, Strategy and Communications - Rebecca Hilsenrath
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Rhannol lwyddiannus.

A lot more applicants for this post (58) than there were for the post of Assistant Director of Operational Performance (1): https://www.whatdotheykn...
Procedural Irregularity - a Freedom of Information request to Parliamentary and Health Service Ombudsman- Dec 2020
Cais am adolygiad mewnol a anfonwyd at Parliamentary and Health Service Ombudsman gan De.bert ar .

Yn aros am adolygiad mewnol.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Parliamentary and Hea...
Review and Feedback Guidance
Ymateb gan Parliamentary and Health Service Ombudsman i William Wetherell ar .

Yn aros am ymateb.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Review and Feedback Team Supervision Model and Delegation Scheme
Ymateb gan Parliamentary and Health Service Ombudsman i William Wetherell ar .

Yn aros am ymateb.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
PHSO partnership with Chris Gill and Naomi Creutzfeldt re scrutiny of Ombudsman by PHSO the Facts
Cais i Parliamentary and Health Service Ombudsman gan D. Moore. Wedi ei anodi gan J Roberts ar .

Rhannol lwyddiannus.

Recent Twitter exchange between Chris Gill and Rob Behrens: 'Great to see this published. Congrats Rob!' https://twitter.com/chrisoagill/status/139...
2017 Staff Survey and long-term work absentees
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Llwyddiannus.

'We've just published the results of our 2020 staff survey. You can read them on our website:' https://twitter.com/PHSOmbudsman/status/13975557025671...
Staff Survey 2018
Cais i Parliamentary and Health Service Ombudsman gan phsothefacts Pressure Group. Wedi ei anodi gan J Roberts ar .

Gwrthodwyd.

'We've just published the results of our 2020 staff survey. You can read them on our website:' https://twitter.com/PHSOmbudsman/status/13975557025671...
Staff surveys and pulse surveys for 2015-16, 2016-17, 2017-18
Cais i Parliamentary and Health Service Ombudsman gan Nicholas Wheatley. Wedi ei anodi gan J Roberts ar .

Llwyddiannus.

'We've just published the results of our 2020 staff survey. You can read them on our website:' https://twitter.com/PHSOmbudsman/status/13975557025671...
Number of FOI requests received each month
Cais i Parliamentary and Health Service Ombudsman gan J Roberts. Wedi ei anodi gan J Roberts ar .

Llwyddiannus.

There is something confusing about this response. I requested: 'For each month in the calendar years 2019, 2020 and 2021 please provide the number...
Assistant Director of Operational Performance - job details
Ymateb gan Parliamentary and Health Service Ombudsman i J Roberts ar .

Llwyddiannus.

Dear J Roberts,   Our reference: FOI169 Your request for information   Thank you for your email of 4 March 2021 in which you requested infor...
Performance targets and incentives
Dilynol a anfonwyd at Parliamentary and Health Service Ombudsman gan Jason ar .

Rhannol lwyddiannus.

Please kindly provide a copy of the respective performance management framework. Please also confirm if your caseworkers are incentivised to close...
Cases with missing or lost information
Ymateb gan Parliamentary and Health Service Ombudsman i Dan ar .

Rhannol lwyddiannus.

Dear Dan Bayley   PHSO reference R0000826 Your request for information   Thank you for your correspondence of 10^th August 2019 in which you...
Investigation of sexual abuse by staff in mental health Trust and joint investigation local authorities
Dilynol a anfonwyd at Parliamentary and Health Service Ombudsman gan Alea ar .

Yn hwyr iawn

You have failed to respond to the FOI nor explained why you are late in doing so. You were advised that blocking this request would result in refe...

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