Financial Ombudsman Service Limited

An ombudsman, a elwir hefyd yn Financial Ombudsman Service

The Financial Ombudsman Service Limited became subject to the Freedom of Information Act 2000 on 1 November 2011 in respect of the administration of the ombudsman scheme in accordance the Financial Services and Markets Act 2000.1

Cais 716
Gwnewch cais i'r awdurdod hwn
SAR response times - August 2021
Cais wedi ei anfon i Financial Ombudsman Service Limited gan Ganesh Sittampalam ar .

Yn aros am ymateb.

For all subject access requests where you provided a final response in August 2021 (i.e. this was the date when the requester got their data), pleas...
FOI
Cais am adolygiad mewnol a anfonwyd at Financial Ombudsman Service Limited gan Keith Johnson ar .

Yn aros am adolygiad mewnol.

Khaled Abdur-Rahman Data protection and FOI adviser Please pass this on to the person who conducts Freedom of Information reviews. I am writi...
Breaches of GDPR Regulations
Cais i Financial Ombudsman Service Limited gan martinamaycock. Wedi ei anodi gan scrupulous Landlord ar .

Yn aros am ymateb.

The FOS is awash with lawyers and lawyers are very good at charging you hundreds of pounds per hour for their "expert opinion" and then blaming you for...
Ref:PNX-3602186-S2T1 - Ragvalley Ltd v RationalFX Ltd
Cais i Financial Ombudsman Service Limited gan Sanjay Shah. Wedi ei anodi gan scrupulous Landlord ar .

Yn aros am gael ei ddosbarthu.

There may be a case of genuine confusion which happened in my case because the WDTK website automatically removes valid email addresses from informatio...
Investigation into the Firstplus interst rate variation clause
Cais i Financial Ombudsman Service Limited gan Ryan Knight. Wedi ei anodi gan Ryan Knight ar .

Llwyddiannus.

An update on relevant formal disclosures: The FOS made a declaration on the 23rd September 2021 that a total of 279 like complaints have been recieve...
Elderbridge
Cais i Financial Ombudsman Service Limited gan Peter Johnson. Wedi ei anodi gan scrupulous Landlord ar .

Yn aros am gael ei ddosbarthu.

I agree that the response the FOS eventually provided is correct and provides me useful information regarding the "less than ten" rule. It is a pity...
Please ask Caroline Wayman to explain why she did not include my complaint about fraud in her review of my case
Cais i Financial Ombudsman Service Limited gan scrupulous Landlord. Wedi ei anodi gan scrupulous Landlord ar .

Yn aros am adolygiad mewnol.

This request is directly relevant to a number of other recent requests, especially the one below concerning banks failing to take security checks. h...
Are Halifax Bank failing to conduct security checks?
Cais i Financial Ombudsman Service Limited gan Ms W. Williams. Wedi ei anodi gan scrupulous Landlord ar .

Hwyr.

I confirm that there are various loopholes the FOS exploit so they claim they can have their cake and eat it. One example is that "Investigators" an...
FOS Competent to Handle Complaint.
Cais i Financial Ombudsman Service Limited gan Dom bert. Wedi ei anodi gan scrupulous Landlord ar .

Yn aros am gael ei ddosbarthu.

The WDTK software is asking for a third-party classification of this request which is long overdue and other people have asked very similar questions s...
Procedure when complaint is withdrawn.
Cais i Financial Ombudsman Service Limited gan Keith Johnson. Wedi ei anodi gan scrupulous Landlord ar .

Yn hwyr iawn

I am not sure what your "serious purpose" of asking this question is but my opinion is that if you withdraw a request, or reject the "Final Decision",...
CP21/1 and Data
Ymateb gan Financial Ombudsman Service Limited i Simon Evans ar .

Yn hwyr iawn

Dear Simon Evans,   I hope this email finds you well. Further to your Freedom of Information request, I’d like to apologise sincerely that we have...
Complaints about Solar Panal Companies
Cais i Financial Ombudsman Service Limited gan Paul Drabble. Wedi ei anodi gan scrupulous Landlord ar .

Yn hwyr iawn

One simple solution to your request, and several others on this website, is the FOS could provide a "download as CSV" option for the data they publish...
Successful Claims for Sums Over £5000
Cais i Financial Ombudsman Service Limited gan martinamaycock. Wedi ei anodi gan scrupulous Landlord ar .

Yn aros am ymateb.

Your request is almost identical to one of my "serious purposes" which the FOS considered "frivolous" or "vexatious". The FOS has a habit of ignoring...
Complaints to General Portfolio Life Insurance PLC, GAN Life & Pensions PLC, Windsor Life Assurance Company Limited and Reassure Limited in respect of the sale of endowment policies to the public.
Ymateb gan Financial Ombudsman Service Limited i Andrew Tong ar .

Llwyddiannus.

Dear Mr Tong   Please find attached our response to your freedom of information request.   Kind regards   Anna Bourlet Stakeholder team...
Complaints relating to automatic motor insurance renewals.
Ymateb gan Financial Ombudsman Service Limited i Anthony Laven ar .

Yn aros am gael ei ddosbarthu.

Dear AJ Laven   Please find attached our response to your Freedom of Information request.   Kind regards,   Data protection and freedom of...
Personal wealth plan policy details
Ymateb gan Financial Ombudsman Service Limited i Gary Halliday ar .

Gwybodaeth heb ei gadw.

Dear Mr Halliday, Thank you for your email. Before we can help, could you please confirm whether you have a complaint with us and if so, could you...
Payments to FCA of ADR Levy
Ymateb gan Financial Ombudsman Service Limited i Mark Christopher ar .

Llwyddiannus.

Dear Mark Christopher, Thank you for your recent Freedom of Information request. Please accept our apologies for the delay in responding and not provi...
Complaints received relating to Succession Wealth Group in the past 5 years
Ymateb gan Financial Ombudsman Service Limited i Stuart Collings ar .

Yn aros am gael ei ddosbarthu.

Dear Stuart Collings   Please find attached our response to your recent Freedom of Information request. We’re sorry for the delay in responding....
SAR response times - March 2021
Cais i Financial Ombudsman Service Limited gan Ganesh Sittampalam. Wedi ei anodi gan Ganesh Sittampalam ar .

Llwyddiannus.

This request was prompted by the FOS being 41 days late with a SAR for me. They told me that "Unfortunately, your request has come to us at a busy time...
Complaints received relating to DAS UK Group in the past 5 years
Ymateb gan Financial Ombudsman Service Limited i Rosemary Burns ar .

Gwrthodwyd.

Dear Ms Burns   Please find attached our response to your freedom of information request.   Kind regards,   Anna Bourlet | Data protection...
Does the FOS still consider referring complaints regarding fraud to Action Fraud appropriate?
Cais am adolygiad mewnol a anfonwyd at Financial Ombudsman Service Limited gan scrupulous Landlord ar .

Yn aros am adolygiad mewnol.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
How many complaints about Pet Insurance have you upheld in favour of the customer?
Cais i Financial Ombudsman Service Limited gan Andrew Wallis. Wedi ei anodi gan scrupulous Landlord ar .

Llwyddiannus.

I agree that your specific request has a wider significance so you have acted in the public interest. The "general insurance" category accounts for les...
Can you add any significant case law/judicial review examples to the list I have compiled?
Cais am adolygiad mewnol a anfonwyd at Financial Ombudsman Service Limited gan scrupulous Landlord ar .

Yn aros am adolygiad mewnol.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Please can you confirm or deny the figure of 700+ cases where 'commercial judgement' was cited by the ombudsman as a valid objection?
Cais am adolygiad mewnol a anfonwyd at Financial Ombudsman Service Limited gan scrupulous Landlord ar .

Yn aros am adolygiad mewnol.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Please ask Caroline Wayman what the current position the FOS regarding regulation of the private landlord sector?
Cais am adolygiad mewnol a anfonwyd at Financial Ombudsman Service Limited gan scrupulous Landlord ar .

Yn aros am adolygiad mewnol.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...

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